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Helen Quelch Interview Paper

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I had an interview with Helen Quelch in her office. She has been working as a volunteer engagement manager at National Jewish Health for more than 7 years. Before that, she also had worked at the Denver Hospice as volunteer manager as well for many years. She had a lot of managerial experiences of working in a healthcare field. That is a reason I want to interview her to explore the career in healthcare management.
National Jewish Health is a non-profit organization. It has been the leading respiratory hospital in the nation for 117 years. At the beginning, National Jewish Health treated patient with Tuberculosis in Denver. Then, the hospital has expanded its scope to some other areas including respiratory, cardiac, immune and related disorders. In addition, the hospital is doing medical research as well which lead to many groundbreaking discoveries. National Jewish Health is serving a diversity of patient due to its world-renowned in treatment for lung, allergic, and immune diseases. Patients from around the country and the world come to the hospital to seek treatment. The hospital has outpatient services only. However, in some emergency …show more content…

Then, she can create a position for a volunteer. Not all volunteer positions would work. Sometimes she has to work with volunteers and staffs to figure out the problems and make any adjustment as needed. When I ask Helen about how she motivates volunteers, she mentioned that volunteers have their own motivation to do the volunteer work. The way she gets volunteers to be more engaged is keeping in touch with volunteers, ensuring that supervisors engage with volunteers, recognizing volunteers and having events to show her appreciation to volunteers. She also provides support to volunteer to help them find a right job or make any changes to ensure that they feel comfortable to do their

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