Help Desk Software Tools

Microsoft Outlook - with this software you can manage all tasks such as work projects and family business, it also can be easily looked online by everyone involved in the tasks. It allows to manage tasks and deadlines also. Personal Digital assistant - such as

The study of computer based Information Systems (IS) is not just limited to traditional computers and servers, but also includes such devices as:

In addition to this, just like Windows PC’s, one gets 24hour online help from experts should any of its features proof to be a little daunting.

Users are assigned a unique user name and password. Passwords are required to be complex, changed frequently and will lockout after a predetermined number of invalid attempts. User sessions are required to re-authenticate after periods of inactivity. MC performs routine user account review to ensure appropriate entitlements and the removal of dormant accounts. All servers and workstations are built and hardened to the MC baseline standard with servers performing a single role (e.g. IIS). MC employs antivirus on all desktops and servers. Antivirus is centrally managed with definition updates pushed daily. MC performs routine vulnerability scans and monthly patch management. A third party external penetration test is performed annually. MC requires all sensitive data transmissions to be encrypted through web (e.g. HTTPS), bulk file transfer (e.g. Secure FTP) and email transmission (e.g. TLS) using industry recognized algorithms. Sensitive data is encrypted within the database. End users are restricted from writing to USB and CD-R. MC has deployed Security Incident Event Manager (SIEM) throughout the environment. The SIEM generates alerts which are reviewed by designated members of

MMC is one of the main Administrative Tools used to manage Windows and the network services it provides. It provides a standard way to create, save, and open the various Administrative Tools provided by Windows. When you open the Administrative Tools folder in Control Panel, most of the programs are MMC.

Support can also be found on the internet by use of a search engine. In my role i would access these service via our control room.

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

The support technicians at the call center can access this DSS and it will provide instant solutions to reoccurring problems and problems that are more complex. Currently, when customers call for support the technicians have to troubleshoot from experience or can escalate the problem to the call center lead or the support center manager to help resolve the issue. This process in inefficient, because the lead and the manager can only handle one call each. Realizing that the support center has ten support technicians and only two people, the lead and the manger, with expert knowledge, the owner wanted to find a way to have a computer based solution system that everyone could access to resolve customer technical issues. A DSS is the solution to this problem.

The excessive use of computers has drastically changed the lives of many users. As a multifaceted tool, the computer is used for tasks to include research, homework, business related

You are a newly hired desktop technician for Contoso, Ltd., working on a long- term test deployment of new Windows 7 workstations. You have been given the task of testing the various remote administration technologies included with Windows 7.

You have been hired by a medium size (approximately 200 employees) widget manufacturing company to do a complete evaluation of their computer needs and make recommendations to them about an information system to support their business. Currently several of their support departments are using manual processes and they wish to automate their accounting and human resources business processes. They also want to harness the power of the Internet in their business.

The admin section gives the number of workers in a particular area a description of the various machines used; their individual locations and 35 VOIP telephones. The Research and Developments section has a 1000base network and is MAC controlled base with 15 employees each with computers; this section includes three network ready high-end color printers and a high speed network supported plotter, that will be fed thru the 1000base network to the corporate LAN through a switch. The servers at the Shanghai China headquarters are all IBM. They include a WIN server, WIN Exchange server, and a UNIX server, which hosts the corporates enterprises resource planning software. The WIN servers are IBM model HS20 blade servers, and the main UNIX server will be a dedicated IBM P series. A 5KVA UPS is used to provide backup power for the server room.

In this paper we will explore the benefits of using this software to centralize electronic client records and human services resources. We will also explore how I might use the selected software to track client services as well as describe any advantages and disadvantages (if any) of using this particular software. We will explain how the size of the organization helps determine the software package chosen as well as three possible challenges that could occur during the implementation process and how we would resolve them.

It is a good tool for faculty members to conduct information and deliver messages to all the students. It includes all the necessary catalogs, such as self-service, community, and career development. Right now, our college has more than 2000 active independent users. The senior team needs to work with the IT department to maintain or update the system.

Computers in this day and age are becoming more and more advanced, doubling their processing power every year. With this advancement comes more advanced problems. While most problems are user fixable with just a quick search on the web, some problems should be handled by the professionals.