Helpdesk Essay

In the book, The Help by Kathryn Stockett, the main theme throughout the book is racial prejudice. The book is about a privileged 22 year old girl whose name was Skeeter. She dream was to become a writer so she began to write stories of black maids working in white family homes. All her life she has been told what to believe in and what to think about certain things, but while writing these stories she realized she was able to think for herself. Skeeter was different from the other white girls. She kind of became an outcast among her friends and her community because of the rules she was breaking. Skeeter only wanted to become a writer, but she hoped that the book she wrote would make people understand that there is not much of a

Recognizing employees for accomplishments such as finishing a major project, reaching sales targets or providing excellent customer service can be an important motivating factor. Set goals for workers to strive for and offer rewards for reaching them. This could be in the form of an employee of the month scheme, a bonus, or a promotion. Some companies conduct meetings where employees are recognised for good work in front of their colleagues. This can help motivate all the workers in the business to strive for success.

A great way to foster motivation among employees is to give them something to focus on. If an upcoming sale is set to start running on a certain date, for example, they should be notified in advance. Keeping employees regularly informed of events lets them prepare ahead of time and make great presentations that attract the consumer and ultimately benefit them. Managers should reward their employees for jobs well done. This public display is great for morale, and makes the others work harder. Giving employees the opportunity to make long-term advances within the company is a great way of showing appreciation for their hard work, which works out well for

As a leader continues to encourage a behavior in a positive way, the employee will experience the consequence of a positive reinforcement in an immediate manner. The positive encouragement will also have a high importance on the employee thus causing the behavior to likely continue. Feedback and coaching will be a supportive player in this step. “They are the most underutilized levers for engaging people’s hearts and minds, and tapping their discretionary performance” (Bracksick, 2007). Braksick points out the problem of employee performance reviews and how one time a year in one power session is hardly enough to make a powerful

Recognition particularly increases employee motivation to maintain or improve their performance, which improves their retention and reduces employee turnover. Employees recognition is an effective and proven strategy for improving engagement. Additionally, the recognition of employees has a huge communication aspect, which contributes to a more open-minded and well-working workforce. (Harrison, 2013)

Helpdesk software is a commonly used tool in IT support as it can speed up problem solving process. It allows for quick assignment of tasks, and easy task logging, the ability for users to raise issues easy, for the helpdesk staff to assign and complete tasks quickly, as well as the ability to see similar previous issues, and apply a known solution to the issue.

The modern help desk is something most every consumer of technology will experience now days, be it through toll-free numbers, websites, instant messaging or e-mail. However this is just what a help desk has evolved into in the modern day. The need for good customer relations has been around since the client-customer model came into use. Known as “customer support”, it has changed dramatically over the past 100 years.

Baker, S.B., Swisher, J.D., Nadenicheck, P.E. & Popowicz, C.L. (1984). Measured effects of primary prevention strategies. The Personnel and Guidance Journal, 62, 459-464.

Over the past year, you’ve continued to demonstrate / prove / show that you are an exceptionally effective Viz Producer/Manager. You oversaw the successful launch of the new insert package for college football, NFL, Postseason MLB, NHL, NBA and college hoops. The insert project is one of the most, if not the most, challenging project we do, and you handled it with expertise. All the while, you continued to oversee and maintain Super Bowl LI, NASCAR, golf, NFL, step-in to cover for other Viz producers when needed and test new software applications.

When thinking about performance management, it is often tied into performance evaluations that employers tend to give to their employees annually. Lloyd (2017, para 3) states, “performance management should enable employee effectiveness, improve employee engagement, develop talent, and ensure retention of top performers through career transparency and growth opportunities.” Although this is not the case now when performance evaluations are given because employees tend to be demotivated when it is given by employers. Employees should be given feedback on areas where they are strong or weak at in order to correct them so they are able to know how to work towards the company’s goals and how to further improve themselves so they can contribute to the growth of the company. The article states that we must state some goals as a way to improve an employee in order to further retain them. Bottom line is that we as managers should further improve an employee and give them the tools they need to succeed, and help them develop the skills they need in order to further themselves into the company.

Appreciation is a fundamental need of human. The employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued, then they are motivated to maintain or improve their work. Therefore managers can reward those employees who is doing the work well, maybe it is a good way to motivate the employees. Example

Customer Service involves many facets and is incorporated in all areas of business. If you’re a profitable business, such as Infosys BPO Limited, you understand the value of excellent customer service in all functions of society. Our company believes that customer service is not a department or separate entity, but “a way of life”. It

How to Ensure the Call Center Staff Is Successful and That Customers Are Well Served

Technology has been integral to the development of society. From the invention of the first telephone to the invention of the iPhone X, humanity has relied heavily on the existence of technology in all aspects to benefit all of society. Technology is prevalent and with the number of devices floating around the atmosphere, it’s not uncommon to run into people who are unfamiliar with a certain type of technology. It’s also normal to see people who work with technology on a daily basis running into problems with their devices. In a field that’s changing rapidly, situations like these are bound to arise. Fortunately, for those confused individuals that can’t necessarily figure out why their computer isn’t working, there’s a thing called Help Desk support. Help Desk support is a place that the user can contact to help resolve issues that they run into with their devices or any form of technology they’re working with. Nearly every company one can find that deals with technology has a help desk because there’s so many devices out there, each with their own configuration. There are different forms of help desk support and each of them come with their own benefits and drawbacks.

In this article has identified ten key steps for managing the IT Help Desk. Firstly, help desk should know the resources. Examine the resources to find out what you are capable of delivering and what you are not . Implement ways of improving your skills, equipment and contacts. Secondly, know your customers. As a help desk, there are needs to identify your customers, both users and non-users of your service and list them in order of priority. Thirdly, a help desk should launch your service that meets the majority of customers’ needs. This will support any customer who finds the services inappropriate to consider the service