Essay about Helping Skills

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Specific Helping Skills that can be used with clients
Audrey Horton
University of Phoenix

As a professional working in the field of Human Services, having specific helping skills are vital to the effectiveness of the services as well as the goals of the client. There are many elements that support both verbal and non-verbal communication. Contrary to the supportive elements that determine success, there are also a wide range of barriers that both the helper and the client may face. It is important for the helper to attend to several duties before meeting with a client such as completing appropriate forms or paperwork in order to gain as much information about the client as possible.
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The job of the helper through verbal communication is to mirror the thoughts of the client in order to better understand the client’s thought process. This is helpful for both the helper and the client. For the helper, verbal communication helps to indentify either direct or indirect thoughts and feelings the client is trying to express. For the client, verbal communication helps them to better understand what they are truly feeling and thinking or expressing as well as give them a better understanding to the responsibility they have. The helper is to use paraphrasing or reiterating without speaking the thoughts or feelings for the client. At times it may be necessary for the helper to ask open ended questions that provide better understanding to establish services. Open-ended questions such as, “How exactly did the fight between the two of you start?” are important open-ended questions to ask because it lets the helper gather background information that may have been left out. It is best for the helper not to establish feelings in open-ended questions when speaking with a client such as, “I bet that made you angry, huh?” so these types of open-ended questions are best avoided. Also, when speaking with clients, the helper should try to avoid closed-ended question that are simply answered with a “yes” or “no” answer. For example, it would better to ask an open-ended question about how someone is feeling verse a close-ended question like, “Are you feeling
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