Heriberto Case Study

The Hermitage, the home of late President Andrew Jackson and his wife, Rachel, is located on the outskirts of Nashville, Tennessee. The Hermitage is surrounded by 1,120 acres, on which stand many historic buildings, including the original farmhouse and log kitchen used during the construction of the mansion. The grounds also include the Hermitage Church, slave and field quarters, gardens and the tomb of President Jackson and his wife, Rachel.

I perform group leading roles being a natural leader with high success by delegating responsibility to my colleagues within the group and mentor other new staff by guiding them through Eastway care culture of professional service delivery. I boast an enviable record of success as a team player and supportive member of staff team. I possess advance skills in numeracy and literacy with strong IT application knowledge. This has helped me to handle both service users’ money and company petty cash management properly on budget.

Kelly’s husband, himself has struggled to find a job, with no contact, and having gaps in understand and functioning of this new culture. Despite all his efforts, he has not successfully attempted to find a job when he was previously a good position.

Cindy has worked the majority of her professional career in the customer service industry. She is passionate about helping others and being part of a team. Her references said that she is a strong person, dependable, has great work ethic, and willing to do anything she is asked. Cindy wants to continue to grow professionally with a company where she is part of the team and she can call home. Gaps in employment have been due to illness and the passing of immediate family members.

Jazzmine is a personable candidate that is looking for a long term stable position. She most recently completed a temporary assignment with Zotec as a Medical Payment Poster, where she would post payments and processed the data and files. Prior to this, she had worked for Anthem as a Customer Service Advocate. She was responsible for answering questions, adjusting files, processing the data, and working very heavily in Microsoft Excel, Outlook, and Word. She enjoyed working for Anthem but felt like she had no room for growth and wanted to get more experience under her belt. She put in her two weeks’ notice in and accepted the opportunity at Zotec. Prior to this, she had worked as a Teller for Speedway Credit Union Center. She would process

The interviewee selected for this assignment is a middle aged Caucasian male, Mr. Bippes. Mr. Bippes presented as social, energetic, and appeared as charming during the interview. Mr. Bippes shared his personal and professional interests, preferences, personality, skills, and values. Mr. Bippes shared that his personal interests included expanding his development in technology both in his professional and personal life. “Expanding my knowledge of Access and Excel database functionality is important to my career, but also helps me in some everyday tasks. Increasing my knowledge by taking as much training and expansions classes that I can and networking with my peers helps me to create a more cohesive working experience” stated Mr. Bippes. Mr. Bippes presented as social and a lover of all aspects of life. Working on structural issues, using tools, building, making repairs, and playing tennis were of the several things that Mr. Bippes reported that he enjoys.

I am interviewing Dakota Tolbert. He was born at DeKalb Regional Hospital in Fort Payne Al on September 1, 1995. Dakota went to Ider High School, team Hornets. His most favorite class in school was History. At Ider he was a team player in baseball, basketball, and football. Enjoys working at Maples Rugs which is located in Scottsboro Al, what he loves the most about his job is that he works with the craziest but funniest people he has ever met. Dakota considers them his best friends. What he dislikes about this job is because they get stuck with all the tough and frustrating work the other shift doesn’t do, which makes his job twice as hard to accomplish to make the production. Dakota is majoring in welding, it will take up to two years of

I am writing to tell you of the many fine qualities of Eric Ovalle, whom I have known for more than 3 years. In this time that have Known Eric Ovalle I have come to see that he is tirelessly hard working, kind and dedicated individual in both his personal and educational life. Eric Ovalle is about to graduate from the University of Houston-Downtown next semester and I can assure you that he will be a great contribution to your company.

I am more than honored to write on the behalf of Telicia Shelton and her persistence efforts to manifest a career position with Alverno. I have known Miss. Shelton for over a decade now. Miss. Shelton has an abundance of suitable traits for your company being that it is a reputable establishment and still growing since originally built in 1999. While attending Thornridge High School, I was Telica's classmate and tutor. During my scholastic observation I was able to notice how well Telicia excelled in cognitive task, peer review, and problem solving. Currently, Miss. Shelton continues to grow in her intellectual endeavors on a collegiate platform. Miss. Shelton is also currently employed and is known to maintain high workloads, ideal punctuality,

Sebastian Knowles has applied for a job at Riverview Hospital for the Elderly. The job description states that background from the health care sector and at least a two-year vocational college course in nutrition and hygiene are required. Sebastian fulfills both requirements, but we have to consider his personality and how he behaves towards other people.

He is currently working for Xerox as an Eligibility Specialist. In this role, he is responsible for processing applications for Food Stamps and other assistant’s applications, verifies information, and explains the forms to clients. He is looking to leave this role because there is no room for growth.

I am writing with regard to my interest in the technical writer position at Molina Healthcare. Since starting in Molina in 2009, and now being with the company seven years with my experience being in the contact center- I grew from an agent taking calls for inbound member services to my current role as supervisor for the HEDIS team. Also, I attended Long Beach City College and have taken courses in Office Studies which include: Microsoft Office, Customer Service, Keyboarding, and Business Communications. As a supervisor in the contact center, my role primarily consists of organizing the needs of the HEDIS team which is done by conducting monthly 1:1s, providing coaching, developing agents, and attending meetings with leadership.

This change in his career path intrigued me quite a bit, Juan explained that if he had to do it all over again, he would have majored in information technology in place of hospital administration. I then went on and asked him about his day-to-day responsibilities, Juan typically deals with troubleshooting and debugging any problems inside of their company’s databases. He also works with his company’s clients on a daily basis. He has a wide range of responsibilities and it was really encouraging to learn that he wasn’t just working on one specific task at a given time. Next I asked him about the career path “ladder” in terms of promotions. Juan explained he hasn’t been promoted yet, but he has made transitions from one department to another department within his company. He told me that he felt as if he was in a “dead end” with his first position at Accretive Health. During his time at Accretive Health, Mr. Rodriguez has been in a couple different departments and involved in business intelligence, special project lead, and now he is currently a business systems analyst. He has only worked a few years at the company so learning that he has been able to change positions and take on new and different tasks was very interesting because I thought that

Linda is a professional candidate with good communication skills. Since 2010 when she retired, she has been working more voluntary position to keep her busy. Her last full time position was a temporary role with the US Census Bureau as an Enumerator/Assistant Crew Leader. In this role, she would walk from door to door to get people to fill out their surveys and would review employees work performance. Previously, she had worked for Anthem as a Customer Service Associate. She worked in the inbound call center answering questions and providing status of claims for doctors and clients. Prior to this, she had worked for US Airways for a total of 20 years. She was responsible for answering inbound calls from clients wanting to book or confirm flight

Ashley Munoz is a working professional who has been working in as a customer service representative the automotive industry for the past year and a half. She truly has a passion for helping others and has loved working in the industry. She is now looking for a long-term opportunity that is in the same field but is closer to her home in Hillsboro. Ashley thrives in an environment where she can assist others, problem solve, accomplish her monthly goals as well as being part of a team. Gaps in employment were due to being a stay at home mom.