Higgs: Case Study

Satisfactory Essays
GAO called again to Ms Haines. She stated that her last name has changed to Haines form Higgs. She stated that already has provided her new ID and SS card to the Estacada APD Office, but still remains unchanged. She was complaining about her QMB medical has not been back dated to March, when she applied. She stated that in March, she was asked for an award letter from the SSA, which she provided it. At that time, she was informed that the process will take around 90 days. In June, she called to follow-up and was informed still was not processed. Then in June she was informed that the APD office does not have records of her award letter because the worker that was processing her application does no longer works in that office. She provided it.
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