Hilton Case Study Essay

5670 Words Jan 29th, 2011 23 Pages
HILTON WORLDWIDE

Prepared for
Professor Issam A. Ghazzawi

Prepared by

BUS 551: Seminar in Organization Theory & Behavior
October 11, 2010
CONTENTS
PAGE
Introduction……………………………………………………………………………3
Organizational Background………….……..……………..……...……………………3
Organizational Structure and Design………………………...………..………………6
Hilton’s Culture and Ethics……………..…………………………………….……….9
Organizational Environment…………..………………..……………..……………..10
Hilton Hotel manages its workforce diversity…………………………..….………...16 Organization’s Leadership ………….……………………………………………… 18
Groups and Teams in Hilton………..…………………………..……………………20
Evaluation Hilton’s Overall Effective…………………………..……..……..………24
Recommendation……………….…..……………..…………..……………..….……28
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This team will support all of HHC's core businesses and work closely with hotel ownership and management groups to achieve its stated goals.
In addition, Hilton Hotels Corporation is supporting its portfolio of commitments in a number of ways, by: • Building out educational and engagement programs for all brands and team members, including online learning, centralized web content, and various training modules. • Measuring and reporting on their progress. The internal environmental management tool used within company-managed hotels will be extended to all properties, allowing them to track and report on their commitments and design processes and programs that identify areas of opportunity to drive innovation and efficiencies. • Revising brand operational, and design and construction standards for 2009 to ensure both internal and external best practices are shared, adopted and transparent around the globe. • Evaluating all current and future purchasing policies and practices across the brands to ensure that the range of products placed in hotels not only enhance the guest experience but drive value for owners while supporting the company's overall
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