Hilton Hotel in Gainesville vs. Hilton Hotel in Downtown Miami: Comparison of the Websites

A brand is a powerful tool, especially in the hotel industry where services are intangible. Many hotels of the 21st century have made branding one of their top most priority with the realisation that hotel branding helps to set them apart from their competitors and create a firm customer base. Branding creates brand recognition, brand preference, increase customer satisfaction and most importantly, customer loyalty.

For instance, in the hospitality industry, the Hilton brand symbolises high-end properties, elevated quality of service and a unique guest experience. Brand name and brand image are essentially two factors that differentiate companies which operate in the same industry and market. Therefore, the brand name must be unique. Hotel companies like the Hilton have established strong national brands and seek to use them globally with an intention of increasing profits. Once its established as a global brand, the company has successfully created an international image that can lead to increased efficiency through branded marketing efforts and cost savings on a much larger scale. Nowadays with an increase in international travel, the competition among international hotel corporations is becoming a lot more competetive. Those tourists that travel to foreign countries tend to stay in one of the known hotel brands and their standardised quality of service. Hotel chains are motivated to maintain a high rate of global expansion as a key marketing strategy of creating brand loyalty (King,

In this essay I will be explaining and evaluating the method chosen and used by Pinewood Hotel in order to gain a better insight onto how aspects of their website are rated, and how it compares to their competitors. In addition to this, I will evaluate the findings that were gained from the research method used by the researchers at Pinewood Hotel.

Marriott is renowned for its elegant and comfortable hotels and resorts. The company caters to a targeted customer base, ranging from the frequent corporate business traveler to the family enjoying their occasional weekend get-away. Marriott has continued its rise in the lodging, contract services, and restaurant industries. The company continuously strives to meet the needs and wants of its customers while strategically maneuvering the rigors of today’s competitive and ever-evolving market of glamorous destinations and convenient services. In order to remain relevant in a highly-competitive environment, Marriott must strike that successful balance of minimizing costs, and gaining and effectively

Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to

Lately, there have been issues of brand management on the internet. The new digital tools require a lot of adjustments at the executional stage. According to Chaffey (2000) Internet marketing success depends on the sites interactivity features. Also added that a brand’s presence online should be conceived in a way that is sympathetic to the technology and the environment. Many brands fail in the execution of different features resulting in customers’ needs and expectations not being met says Hewson and Coles (2001) The consumer still looks up to the luxury brands although the bond is presently being evolved beyond the existing “top-down” model. (Okonkowo, 2009) The percentage of online shoppers and the sales of luxury brands have been on a positive growth. In spite of the growth, it’s not clear that what drives the consumers to shop online and whether they would be interested in shopping if attractive online stores were introduced. Therefore, what factors affect consumers to shop online will be examined here. A framework is necessary to develop the complex system and determine these factors, influences and buying behaviors of the consumer. (Perea, 2004) Affluent consumers use the internet as their powerful source of information about the luxury products and it is necessary that they have an online presence.

The mission of the hotel is to cater to a professional clientele who is likely to increase the revenues of Amber Inn. These kinds of patrons do not worry about price since most of the times they are covered by the Company they work for and they tend to have a prolonged stay. The necessities of those customers are more regular than the individuals that are on a vacation trip; thus, there is no difficulty to find out what do to. For instance, internet services would suffice those on a business trip whereas those on a leisure trip would worry about entertainment such as live music. Some researchers suggested that, the publicity is unnecessary in determining which hotel to choose. Internet can be a primary factor, as a sales element such as hotels.com. I advise excluding or decreasing ad for almost 4.4 million, lowering the

Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry, so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features of lodging industry is low switching costs for customers. There is very little margin to differentiate from the major competitors in the industry which include Marriott international, IHG, Accor etc.

Hilton Hotel is founded by Conrad Hilton, they started their operation since 1919 and since then, they become one of the well-respected premier hospitality organizations with diverse employees worldwide. Currently, they have more than 4,600 owned and franchised hotels and resort chain in 100 countries. It has more than 200,000 rooms to accommodate guests from different parts of the world. It has more than 400,000 employees and team members to answers the needs of their guests (Hiltonhotelworldwide.com, 2016). In most of their branches their organizational structure is simple, with managers and supervisors from a different department, including admin, marketing, finance, human resource, concierge, food and beverages, housekeeping and etc.

Delicate consideration of factors pertaining to the internal and external environment, are a necessity in executing Hyatt’s ultimate goal of “being the preferred brand”. Internal and external environments are factors that may be within or beyond the control of the firm. Theses factors influence the direction, action, structure, and internal process of an organization. The operating, industry, and remote environments are sub-environments that are associated to a firm’s environment (Pearce and Robinson, 2013). Its associates, guests, and owners through its presence in each community it is located in impact Hyatt’s environments.

In addition, Hilton Hotels Corporation is supporting its portfolio of commitments in a number of ways, by:

Hilton Hotels Corporation – Hilton was founded in 1946 and headquartered in Beverly Hills, California. It has 2,838 hotels worldwide under the brands Conrad, Doubletree, Embassy Suites etc. HTL operates upscale full-service and limited service hotels in urban, airport, resort and suburban locations. It ranks third in the number of employees (105,000) and revenues ($8.6 billion) but second in net income of $552 million.

In 1919, a thirty-one-year-old banker by the name of Conrad Hilton traveled to Cisco, Texas to franchise his bank. When he arrived, he went to the Mobley Hotel only to find it was completely sold out. The owner felt awful and began to explain how he wanted to just retire, and that is where it all began. Conrad Hilton purchased the hotel and changed the name to ?The Hilton?. Hilton was growing his revenue through the roof and eight years later, Hilton decided it was time to franchise his hotel business. He then opened a second hotel in Waco Texas, it was one of the most elite hotels in the state where he offered small condiment products in all the guest rooms, this grew interest from his high-end guests. Conrad Hilton and Hilton hotels became well recognized, so throughout the thirties he continued to grow his business throughout the country where his business came from high class bankers and owners who had not been hurt during the great depression. In 1947, Hilton would revolutionize hotels forever, he had the idea of installing personal televisions in all guest rooms at the Roosevelt Hotel in New York City. This attracted tons of guests including famous movie stars and jazz players of the generation. Hilton hotels also became known for their reservation systems as they became the first company in the business to offer multi - hotel reservations in 1948. Businessmen at the time became to love Hilton hotels for this service, so

The target market for Namaste International Hotel is international businessmen and businesswomen working for large, growing firms that have either expanded or plan to expand in the Indian market. A survey conducted using strategic market segmentation found that “fifty-percent of hotel customers are between ages forty-one and fifty-five.” Additionally, the survey indicated that over forty-percent of customers earn more than $50,000 annually (Morton). To specify our target market, we will focus on American Baby Boomers as well as relatable people from around the world over the age of forty with an average household income of $100,000 and a high level of education or business success (Morton). Targeting this upscale segment will be successful because the total market is comprised of approximately eighty million people in just the U.S. alone. This audience is typically found “at the very top of the world’s largest, most powerful companies.” Furthermore, “as established career professionals, they have tremendous buying power” (Lyon). The U.S. Census Bureau estimates that Baby Boomer buying power is equal to $2.3 trillion annually (U.S. Census Bureau). Another advantage associated with targeting American Baby Boomers and similar people from around the world rests with this group’s newfound

In addition to the print flight, Hotel can bring the campaign to life through a full scale digital re-invention of the brand, including a re-launch of the website, enhancements to the brand's social media channels, and a powerful digital advertising campaign; all inspired by unique discoveries from around the world. The new website will offer content that extends beyond basic hotel information. The new online hub will be fully integrated with social media platforms, providing use with the unique opportunity to share their own discoveries via Twitter and includes ways for users to share via Pinterest, Facebook and other key sites. Built to be fully responsive, the new site offers the same immersive experience across desktop, tablet and mobile platforms to publicize new products and service in all aspect. Make sure the theme of “Ultimate luxury experience” can permeate deep impression to every customer’s mind.