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Hip Hop Berkshire Drive In Case Study

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QUAL20016 Quality and Statistical Control - 1155_57775 Case Study 6.1 First Name: Allen Last Name: Barnett Student ID: 991 329 867 Similar Calculations Omitted for clarity. Introduction Quality… Case Study 6.1 The subject of my case study is on Hop Scotch Drive In. A restaurant that offers its customers a choice of dinning inside or an in car service. To serve their patrons in their car the company employs car hops wait on them and to serve food when it is available. The company had previously set out standards of wait times for in car service of 2 minutes, plus 0, minus 1 minutes to be seen by their carhop. Concerned that they are not meeting these standards, Hop Scotch records the time it currently takes for its drive-in customers …show more content…

Also since cpk is less then 0, the process is centered outside of the specification limits and since C_P≠C_pk it can be stated that this process is not centered inside the specifications With this new information, it has come to the companies attention that they are not meeting their promise of service within 2 minutes so a new company directive is formed, workers are to try harder to get to the cars faster. Again, data is collected of the time it takes to reach each car. Calculations part 3 Again the Xbar, Sigma, Cp, Z(LSL) and Z(USL) are calculated and are as follows. Since Z(LSL) is still lower, it again will be used to calculate Cpk. Looking at the results of these new numbers there is one noticeable change. Cp is now greater then 1, meaning that this process operates within a range similar to the one set out by the restaurant. Although the new cpk is still negative, the process is centered outside of the specifications. It is much closer but still much too far from being a capable process. It can also be noticed that because of this improvement the average time for a patron to be seen has improved by 0.279 minutes Looking at the new process data, it decides that it needs to do something much more drastic if it wishes to meet its promise, so each carhop is given roller blades to further improve wait times for …show more content…

Again the Xbar, Sigma, Cp, Z(LSL) and Z(USL) are calculated and are as follows. Now that the value for Z(LSL) is the lower value, it will be used to calculate Cpk. Examining the new results, Cp is still greater then 1, meaning that this process operates within a range similar to the one set out by the restaurant. Although the new cpk is still negative, the process is centered outside of the specifications. It is much closer but still much too far from being a capable process. It can also be noticed that a further improvement of 0.971 minutes has been made to the time it takes to serve a patron from the previous improvement and a total improvement of 1.589 minutes overall. Since cp is greater then 2.5, this process is capable of operating within a range two and a half times as small as the one specified, however since the cpk value is still less then 1 this process cannot meet the process set out by the

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