Holiday Rep Roles

When a customer has an injury or an accident, etc the holiday reps needs to:

Henry Ou, Derrick Kwok, the President and the Vice President of Air & Sea Travel Center also serves as Tour Director of our company who would plan, organize, and conduct short-distance, long-distance travel, tours, and expeditions for individuals and groups. Mr. Ou and Mr. Kwok have experiences of planning and organizing trips, make sure everything runs according to the itinerary and make sure our valued clients safe and enjoy the trip. To be a successful Tour Director, personal skills and qualities are often more important than formal qualification. In memorable trip, our clients expect not only what they are going to visit, eat, and play, but also the excellent “people” skills of our Tour Directors who would bring them happiness, surprises, and make sure that arrangements for the group to run as smoothly and enjoyably as possible since the tourism industry is characterized by high-contact services in which co-creation of clients plays a major role (Grissemann & Stokburger-Sauer, 2012). Joylyn, Ina, and Phoebe are responsible for organizing and setting up the tour by making reservation for hotels, restaurants, cruises, gate tickets, and more. In most of the time, they would make a reservation earlier and deliver special requests to the service provider from the client in order to have availability to everyone in the group and make our client feel that they are valued because we listen and we care.

A tour operator requires a holiday representative to work throughout the summer and winter season to ensure that holiday makers have an enjoyable trip. They are the first point of contact for customers so a holiday representative needs to be prepared to answer question and resolve problems. They usually start the day meeting the excited new arrivals at the airport and overseeing transfers to their accommodation. From there their duties may include, giving an introductory talk on the facilities and the

I also help the client with responsible for returning there RSVP form when choosing a trip the client wish to attend. I let the client know that if there is a problem going on with them and another client or staff member they can always call me and let me know what is going on.

So that this bill can be entered into the system we must first identify the cost center and thus its business unit. Also we enclose the exchange rate on the day before the date of the invoice to then generate the exchange difference on the day of payment. With respect to the latter we generate what is an order of temporary debt payment where the consultant is selected with the exchange rate of the day it is paid and approved by system is attached. Completed the above steps, having had the approval of all sectors, he moved to cash to fulfill the task of transfer of such fees and refunds.

As part of the senior management team, assist in delivering a service that meets the physical, social and emotional needs of each individual resident in a way that respects the dignity of the individual and promotes independence. To work as part of a team by supporting the residents of the Service. Providing practical support as well as encouraging independence in line with the wishes of the residents and the requirements of the Company. Assist the manager with service planning and implementation.

Advancement opportunities for agents often take the form of higher commission rates and more and larger sales, both of which increase earnings. This occurs as agents gain expertise and contacts, and become more efficient in closing a greater number of transactions. Experienced agents can also advance in many large firms to managerial positions. And people who have received their broker’s licenses can open their own offices.

After everything is inputted correctly in CEFMS for the trip, I request the travel order and email my supervisor to let him know that the travel order is ready for him to certify and approve. By certifying the travel order my supervisor is confirming the funds to pay for it. My supervisor will then approve it and send it out to a company called Millington. Millington oversees everything to do with travel. We must have them approve any travel order for the traveler to be refunded for the trip. After the trip is completed it is the duty of the traveler to give me receipts. Depending on the trip and how far, receipts could include hotel, plane tickets, parking fees, etc. After the receipts are in my possession, I will start to make a travel voucher. The traveler voucher is a breakdown of the trip and what was spent on each day. I will use information from the receipts I received to fill in the daily cost of hotel charges and the daily taxes. After filling in the required information for the travel voucher, I will combine the travel order, traveler voucher, and receipts into one file in Adobe and send it via email to the traveler for them to verify and sign electronically. The traveler will then email the signed version back to me and I will send it to my supervisor for their signature and once again will be sent to Millington for them to review.

Employs eight sales reps who are paid a salary and a 1 percent commission on sales.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing

The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything from cleaning and restocking the rooms, to more personalized services like pressing the guest’s clothes, preparing the guest’s drinks, or drawing a guest’s bath. As long the requests from the guests were legal and moral it was the PVs

The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate

The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development

The next stage is booking process by contacting related supplier or Principal to check availability. This could be by telephone but nowadays and especially at Kings Travels they use special computer software packages of holiday booking and airline flights the detail then confirmed with the customer and if happy payment is processed By Kings Travel, depending when customer is due to travel this may be full amount or deposit. Kings Travel accepts all sorts of payments (Cash, credit cards, debit cards, cheque payments).The paper work is processed through admin and accounts department and payment is submitted to bank and to principal, which then release the travel documents to Kings Travel to distribute to the customer. Copies of relevant documents are filed for future reference.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.