Home Depot Case Study

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Home Depot's Customer Service Case Study
Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County, Georgia, the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including, all fifty states, the District of Columbia, Puerto Rico, the Virgin Islands, Guam, Canada, Mexico and China (wikipedia.org). The Home Depot is the largest home improvement retailer in the United States and is the second largest retailer in the United States, behind Wal-Mart (wikipedia.org). The company employs more than three hundred thousand people in
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The reason in which customers are unhappy is because of customer service, and the easiest way to solve that is to hire more employees. I never understood why companies such as Home Depot has so many officers, 21 to be exact (my3sense.com), this list is only their vice presidents to CEOs, not to include their marketing team, advertising and so many more important people. Therefore, to make space for the new employees, I plan to demote or fire some of these official people. And leave around six people in charge of the decision making for the company. Their paychecks are way too high and will give way for more employees. Too many people on top, is a struggle in power, when there are too many voices to listen to, it gets hectic. This might be the reason why they are not doing as well, and are not fixing the problem when it was first raised. With this new plan, I advise Home Depot to train and employ at least one person for every two aisles in which they could assist people, not sales associates themselves though. They would be catering to use the kiosks listed in details below, and guide the customer through their purchase. Within the new employees, strive to hire some women along with men, because to compete with Lowe's, which has seventy-five percent of their customers women (millennialiving.com), Home Depot would want to not only relate to men,

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