Home Depot Customer Training Case Study

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The vast majority of the converted associates will experienced Home Depot associates who already have the prerequisite knowledge about the company and how the store generally works. Therefore, the training they will receive will be mainly customer service based. Many of these associates will have prior customer service training/experience but ALL associates are required to go through the training curriculum before converting to days. The Home Depot corporate office has authorized the funding for this training in every U.S. store. The training is estimated to take between 4-6 hours per associate. Project team training lead Kang Tatarian and customer service lead Lizabeth Brokowski have prepared a customer serviced focused curriculum that will
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