Honesty, Integrity and Trust in Leadership

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Honesty, Integrity and Trust in Leadership December 08, 2008 Recently upper management of the Indiana University Information Technology Services Department (UITS), Finance Office Staff called a departmental meeting to discuss the results of an employee job satisfaction survey the was taken approximately nine months earlier by the employees of UITS. We had received hints, from our manager, during our last workgroup meeting that upper management was quite shocked at the results of the survey concerning the attitudes of the employees of our work area. Upper management was upset with the survey results that alluded to the fact that the employees didn’t trust management. Christine Casey Cooper states that surveys reveal that only…show more content…
Trust is the essential ingredient in relationships. In an organization there are many relationships. The greater the trust: the stronger the relationship. The stronger the relationship: the stronger the foundation of the organization. Relationships develop from having the same interests or goals, having the same values and principles, and mutual attractions; but, trust is what truly binds them together. Jim Clemmer states “trust is the key element in establishing credibility; and credibility is at the center of our ability to influence others and provide strong leadership.” (Clemmer, 2006) Trust in management benefits everyone in the organization. Economists John Helliwell and Haifang Huang at the University of British Columbia have calculated that if “you get a new boss and your trust in management goes up one point on a ten point scale, the job satisfaction level is like getting a thirty six percent pay raise.” (Sahadi, 2006). “Companies with high management trust levels earn proportionately three times more than companies with low management trust levels.” (Cooper, 2008) In today’s market, organizations cannot afford the cost of a loss of trust. Loss of trust from internal and external influences on an organization can be devastating and can cause the organization to fail. What can organizations do? They can hire employees with high ethical standards and
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