Hope Peddle Case Study

Customers are able to fill in a feedback form to comment on customer service quality, food

The Purpose: Today’s society focuses on customers’ satisfaction, most business ask the consumer to take surveys to learn more about their experience. It is highly important to make sure our customers leave happy and satisfied with our service, and if they feel any different we need to get

The complexity of the case meant I had to draw on a large range of social work skills to facilitate my engagement with the service user and carers and to complete my recommendations for panel. My Skills strongly developed throughout the process of assessing the service user and carers and they were acknowledged by my practice assessor.

For my interview, I interviewed my family friend Sandi Mahoney that has her masters in social work. She attended Umass Amherst for her bachelor 's degree and then she attended Framingham State for her masters. Currently, Mahoney works as a therapist at her own private practice. My first impression of the agency was it was a small building. I did not feel overwhelmed going into the building because how small it was and I knew exactly where to go. There was a secretary that was in the waiting room and she was very friendly to me. The waiting room was also very welcoming. There were pictures of happy families all over the waiting room. There was also a play area for children. If I was a client here, I would feel very comfortable talking and telling Sandi Mahoney what was on my mind.

I: This facilitator and PP, met the client and mother in order to open the case and begin the process of identifying client and family needs. FF went over the POC with the family. FF and PP asked client and family for good news. The client shared he didn’t have a good day at school. Client

The senior director of Ottawa Valley Food Products, R.J. Jennings, is having issues with his replacement administrative assistant. His former assistant was very outgoing and willing to work long hours in order to please her boss and to get the work done in a timely manner. When she took an early retirement, the company hired a replacement assistant for Mr. Jennings. Over her time with the company the new assistant, Mary Gregory, was at times incapable of the workload she had been given, which her predecessor had no trouble with. Not only was Mary incompetent at times, she also seemed to have no sense of proper business etiquette.

How do you receive your feedback? Feedback is received from family members, visitors or from patients who have recently stayed at our facility and have been

Monday was a slow day at the office, and I was not given a task by my supervisor to complete. I took the initiative to email everyone in my intake department. My email asked if anyone needed assistance with their cases to contact me. An intake case worker saw my email and told an ongoing caseworker who need assistance. The ongoing caseworker asked if I could assist her with transporting a child from the Perseus shelter to the McKean County Court House. The ongoing caseworker said she did not feel comfortable with transporting her teenage girl client in her car alone. The ongoing caseworker wanted another caseworker to monitor the girl’s behavior. I accompanied the ongoing casework with transporting the youth to court. The

After a social worker scrutinizes every being of the applicant’s existence and gaining approval, the recipient of benefits has feelings of hope and relief. “It was like a life preserver saved me from drowning” (D. Sobolewski, personal communication November 30, 2011) is the way one of my employees put it. The future no longer seems so dark and hopeless anymore.

We have received very positive feedback from parents/carers and children in respect of the work we are doing. Thus we can evaluate our work and make the necessary changes and improvements to provide the best service we can to the community.

I am excited about this assignment because I hate my job. I currently work as a CSR at Family Dollar. I started there about a week after school ended and I started hating it a week or so later. I kept the job because I get paid weekly and my hours are good. I also kept this job because its hard finding jobs when I return home for the summer. The work setting causes me stress. A poor relationship with my boss is the number one issue in this setting. The store has been through three assistant managers and four employees since I’ve began working there. The store manager is the main reason the company can’t hold on to workers. She is rude, lazy, and she over works you. The workload is overbearing and the time pressure makes it much harder. For instance, every task she gives is timed and she constantly nags about how long its taking you regardless of how hard the task may be. Putting out stock is timed, but the amount of time given to you is hard to make. I don’t mind working hard at a fast pace, but some of the tasks she requires is extreme. I worked at a previous family dollar and my task was four totes before my shift ended. She requires five totes an hour and says that’s company’s policy. She doesn’t help on register even if the line is long. She doesn’t help recover or do any stock, she doesn’t do anything, but dictate how you do your job. She doesn’t communicate well with others; most people see her as rude. As you can see the store manager is the problem with the stress at

It is also my recommendation that this incident be reviewed by administration and this report be copied and sent to Judge Mack to review before

Facilitator and CFS, met with client and client’s foster mother to the process of identifying the client and family need and strengths. The cft meeting took place at home. Wrap team asked the client for good news. Client shared that he saw his little sister over the weekend. Foster mother shared that the client and siblings attend a family visit over the weekend with mom. CFS and FF praised the client for sharing and for spend time with his family. Foster mother shared that client was happy to see his other siblings and mother but the meeting was short. Foster mother explained that mother had to leave. FF praised foster mother for taking the client to the visit. FF asked foster mother is she is aware of the next court day. Foster mother shared that the next court day is 11/2/16 and the client will be present.

During the nine months that I was pregnant, I prepared myself for the arrival of Freddrick. The one thing I did know is that I wouldn’t have any type of financial help with Freddrick because his father had no idea, or clue how to take care of his self, nor less a son that was

One day, Jane and one of her new subordinates got into a small argument over a letter that was typed by the subordinate. The letter was to explain a situation between a teacher and a student at the school in which she worked. The employee asked Jane if it was okay for her to go ahead and draft up the letter because Jane had been in meetings most of the morning. Jane said with conviction, that it was okay for the employee to do so, but not to send it out before she looks over it. The employee typed up the letter and left it on Jane’s desk for her to read after she returned from lunch. When Jane returned and read the letter, she was not happy with any of it. She took out a red pen, and started marking up the letter from top to bottom. After making all of the corrections she felt as though the letter needed, she called the employee back into her office to show her what she needed her to do. The employee looked to be taken back a little by Jane, however, she did not respond in a manner that was disrespectful. She took the paper, and proceeded to her desk. As Jane and I were in discussion, we heard the subordinate on the phone. Jane excused herself from our discussion to go and see if the letter was finished. The