Essay on Hopewell Hospital Pharmacy Case

791 Words Oct 18th, 2015 4 Pages
INTM 410: Operations Management: Viren Kheni
Assignment 2: Hopewell Pharmacy case study
Answers:
1.) Start
Start
Flow Chart:

Patient Consults Doctor
Patient Consults Doctor

Pharmacy Receives Order
Takes 0.5 minutes/Rx
120 Rx/hour/person

Pharmacy Receives Order
Takes 0.5 minutes/Rx
120 Rx/hour/person

Verify and Validate the Order
Takes 1.3 minutes/Rx
46.2 Rx/hour/person

Verify and Validate the Order
Takes 1.3 minutes/Rx
46.2 Rx/hour/person

Prepare Rx
Takes 3.2 minutes/Rx
18.75 Rx/hour/person

Prepare Rx
Takes 3.2 minutes/Rx
18.75 Rx/hour/person

Store the Rx at proper place
Takes 0.8 minutes/Rx
75 Rx/hour/person

Store the Rx at proper place
Takes 0.8 minutes/Rx
75 Rx/hour/person

Doctor
…show more content…
If you have five pharmacists on duty, 5 pharmacists can assess 6.2*5 = 31Rx/hour Total utilization= 30/31 = 97% 3.) An alternative suggestion to divide the work among the medical technician and pharmacists would be to divide them in a way that we can utilize them in the best possible manner. This way we can make this process more efficient and without many errors.

According to me, two ways to divide the work among the pharmacists and technicians are: (let’s say we have 5 pharmacists and 2 technician on duty)

a) Pharmacist can do 2-6 Med. Tech can do 1 & 7 and in which we can even assign pharmacists in different steps. Like for step 5, it takes 3.2 minutes so we can assign 2 pharmacists here to make it faster. One pharmacist can handle step 4 & 6 easily and for 2, 3, 4 we will be having rest 3 pharmacist.

Labor Utilization:

Step 1: (30*0.5)/60 = 25% (by technician)
Step 7: (30*1.5)/60 = 75% (by technician)
Step 2: (30*1.3)/60 = 65% (by pharmacist)
Step 3: (30*1.4)/60 = 70% (by pharmacist)
Step 4 & 6: (30*1.8)/60 = 90% (by pharmacist)
Step 5: (30*3.2)/(60*2) = 80% (by 2 pharmacist)

b) Each pharmacist can do one prescription from step 2 to step 7 all together and technician can do step 1 & 7.

Labor Utilization:
For technician, utilization = (30*2)/120 = 50%
For pharmacists, utilization = (30*{1.3+1.4+1+3.2+0.8})/300 = 77% Both options have some pros and
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