# Essay on Hopewell Hospital Pharmacy Case

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INTM 410: Operations Management: Viren Kheni Assignment 2: Hopewell Pharmacy case study Answers: 1.) Start Start Flow Chart: Patient Consults Doctor Patient Consults Doctor Pharmacy Receives Order Takes 0.5 minutes/Rx 120 Rx/hour/person Pharmacy Receives Order Takes 0.5 minutes/Rx 120 Rx/hour/person Verify and Validate the Order Takes 1.3 minutes/Rx 46.2 Rx/hour/person Verify and Validate the Order Takes 1.3 minutes/Rx 46.2 Rx/hour/person Prepare Rx Takes 3.2 minutes/Rx 18.75 Rx/hour/person Prepare Rx Takes 3.2 minutes/Rx 18.75 Rx/hour/person Store the Rx at proper place Takes 0.8 minutes/Rx 75 Rx/hour/person Store the Rx at proper place Takes 0.8 minutes/Rx 75 Rx/hour/person Doctor…show more content…
If you have five pharmacists on duty, 5 pharmacists can assess 6.2*5 = 31Rx/hour Total utilization= 30/31 = 97% 3.) An alternative suggestion to divide the work among the medical technician and pharmacists would be to divide them in a way that we can utilize them in the best possible manner. This way we can make this process more efficient and without many errors. According to me, two ways to divide the work among the pharmacists and technicians are: (let’s say we have 5 pharmacists and 2 technician on duty) a) Pharmacist can do 2-6 Med. Tech can do 1 &amp; 7 and in which we can even assign pharmacists in different steps. Like for step 5, it takes 3.2 minutes so we can assign 2 pharmacists here to make it faster. One pharmacist can handle step 4 &amp; 6 easily and for 2, 3, 4 we will be having rest 3 pharmacist. Labor Utilization: Step 1: (30*0.5)/60 = 25% (by technician) Step 7: (30*1.5)/60 = 75% (by technician) Step 2: (30*1.3)/60 = 65% (by pharmacist) Step 3: (30*1.4)/60 = 70% (by pharmacist) Step 4 &amp; 6: (30*1.8)/60 = 90% (by pharmacist) Step 5: (30*3.2)/(60*2) = 80% (by 2 pharmacist) b) Each pharmacist can do one prescription from step 2 to step 7 all together and technician can do step 1 &amp; 7. Labor Utilization: For technician, utilization = (30*2)/120 = 50% For pharmacists, utilization = (30*{1.3+1.4+1+3.2+0.8})/300 = 77% Both options have some pros and