Hospital Consumer Assessment Of Healthcare Providers And Systems

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported review of patients ' perspectives of hospital care. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

The purpose of this paper is to explain what the website Hospital Compare is about. The paper will reveal the agencies that are behind the website and it will also give a little insight about how the information is chosen that is available to the public. Also, you will learn about Ohio Valley Medical Centers (OVMC) ratings and some areas of the medical center that could use a bit of improvement. This paper will also include some strategies that OVMC could use to help improve their ratings.

What is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and how can they improve the quality of health care that we receive when we go to the hospital? This paper will answer those questions and will also show why they are so vital to the healthcare industry.

According to http://www.mghpcs.org/eed_portal/Documents/PatExp/What_is_HCAHPS.pdf, the Hospital Consumer Assessment of Healthcare Providers and Systems (known as HCAHPS) is ‘the first national, standardized, and publicly reported survey of patients' perspectives of hospital care administered by MGH. This patient satisfaction assessment is required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States. The Survey is for adult inpatients, excluding psychiatric patients. This assessment is ordered to a random sample of adult patients across medical conditions between forty-eight hours and six weeks following discharge’. It is conducted via mail, telephone, mail with telephone follow-up,

In the Patient Survey Results, Medicare.gov (2017) states, “HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on 11 important hospital quality topics.” I was very proud to see Smyth County Community Hospital as the only over all 4-star rated hospital out of the three chosen. CTCH and WCCH both have an overall 3-star rating from their survey results. By the survey results, areas of focus for all three hospitals would be to focus on providing additional education to ensure the patient understands their care when they left the hospital. SCCH stayed above the Virginia average in all areas, were WCCH and CTCH fell below the Virginia and National average in 3 areas. In Timely and Effective Care survey, Medicare.gov (2017) states, “These measures show how often hospitals provide care that research shows get the best results for patients with certain conditions. This information can help you compare which hospitals give recommended care most often as part of the overall care they

Patient satisfaction may be defined in any number of ways and these scores are often publicly reported as a way to help patients choose among health care providers. The scores are measured by the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS). HCAHPS is the first national, standardized publicly reported survey of patients’ perspectives on hospital care (Centers for Medicare & Medicaid Services, 2014). A report by the Centers for Medicare & Medicaid Services (2014), states that until HCAHPS, there was no national standard for collecting and publicly reporting about patient experience of care that allowed valid comparisons to be made across hospitals, locally,

Hospitals are experiencing a financial impact with being reimbursed for the medical services provided to the patients. This can contribute to the patient having hospital acquired or related illnesses because of poor and inadequate quality of care rendered by the staff. Medicare and Medicaid are raising the bar with reimbursing the hospital for the medical services. They are basing the reimbursing for medical services upon the quality of care, patient satisfaction with services, mortality and readmission to the hospital rate (Carpenter, Short, Williams, Yandell, & Bowers, 2015, p. 255). As the level of quality of care is rendered to the patient, the medical staff objective becomes fostering patient centered care. This will increase patient satisfaction

The survey will allow the patient to give a feedback during hospitalization such as how well the communication between nurses and patient, doctors to patient, pain management, and the cleanliness and quietness the environment. Then the HCAHPS will give a rating by using stars; the more star the better of the quality. However, consumers need to consider other aspects than just the star ranking, because

Hospital Consumer Assessment of Healthcare Providers and Systems is a series of patient surveys required by The Centers for Medicare and Medicaid Services (CMS) for all hospitals rating health care experiences in the United States. “The intent of the HCAHPS is to provide a standardized 32-item survey instrument and data collection methodology for measuring patients perspectives on hospital care.” (HCAHPS Hospital Survey) Until the HCAHPS, there were no common metrics and no national standards for collecting and reporting information about patient experience of care. Since 2008, HCAHPS has allowed valid comparisons made across hospitals locally, regionally and nationally.

The CMS, along with the AHRQ, are the proponents for the Hospital Compare survey. They provide hospital surveys and reports these results on its Hospital Compare portal to assist Medicare consumers in making informed healthcare decisions. The GGI then filters this information through our proprietary hospital ranking algorithm to make sense out of it so consumers can make informed decisions. In doing so, we consider hospital characteristics to help understand the survey results and to get a better idea of consumer satisfaction and hospital care. We consider specifically, the hospital location, type (Acute Care or Critical Access), ownership (government, profit, non-profit, etc.), and other services and then provide these ratings and rankings

In recent years, there has been a marked change in the inpatient hospital experience. No longer are hospitals reimbursed solely as a fee-for-service from insurance companies. There has been a move to a pay-for-performance model (Knudson, 2013, C8). Hospitals are no longer being reimbursed for the additional treatment cost of “never events” such as injuries from falls, infections from urinary catheters, and pressure ulcers that are acquired during a patient’s stay (Agency for Healthcare Administration, 2012). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is utilized to ensure accountability. Patients are surveyed after their discharge to assess how well hospital staff is meeting core measures, such as pain control, communication with nurses and staff, and how quickly needs were addressed (Centers for Medicare & Medicaid Services, 2013).

The source of data that is commonly used in the field of healthcare management are surveys about hospital experience answered by adult inpatients, excluding psychiatric patients. This set of data is referred to as HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems). It is the first national, standardized, publicly reported, survey of patients’ perspectives of hospital care. HCAHPS Surveys are funded and overseen by the Agency for Healthcare Research and Quality (AHRQ), a government agency that is a part of the federal department of Health and Human Services (HHS). The AHRQ does not administer the surveys. Surveys must be administered by a qualified vendor. Vendors become certified by Centers for Medicaid and Medicare Services (CMS). Three broad goals shape the HCAHPS Survey. First, the survey is designed to produce comparable data on patients' perspectives of care that allows objective and meaningful comparisons among hospitals on topics that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve quality of care. Third, public reporting serves to enhance public accountability in health care by increasing transparency (CMS, 2015).

2) According to my result, I need to improve that I never ask my physician why a test is given and what my options are before

Change of shift report is the time when responsibility and accountability for the care of a patient is transferred from one nurse to another. This transfer involves handoff from one nurse who has cared for the patient to the next nurse who may not know the patient. Report is informational as patient’s condition, treatment, and care planning are shared. The communication during this process is intended to insure continuity of care giving and patient safety. First, report can have emotional meaning for the nurse. It is a time to connect with other staff and share the emotional distress and struggles endured over the course of shift. We nurses may take this time to complain about other staff, patients, their families, or update ourselves on

Press Ganey’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is an important survey used by my organization to change practices to deliver care that is focused on increasing patient satisfaction scores. HCAHPS is an important