Hospital Consumer Assessment Of Healthcare Providers And Systems

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Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey that is used to measure the patients’ perspective of the hospital and the care provided. HCAHPS assess each hospital on approximately 9 main factors: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medications, discharge information, care transition, overall environment of the hospital, and rating and recommendation. By analyzing the HCAHPS for any given factor, many inferences can be made as well as allowing the ability to compare multiple hospitals. The five hospitals chosen for HCAHPS survey analysis were Affinity Medical Center, Robinson Memorial Hospital, St. Joseph Health…show more content…
Based on these questions, the strengths and weaknesses were assessed for each of the five hospitals. In regards to the survey information the hospitals gathered, many of the hospitals shared the same strengths and weaknesses, with a few notable exceptions. Areas that were consistently low throughout all the hospitals were cleanliness of the hospital as well as noise level, an aspect which pharmacists do not have control over. An area in which they do have control over is if a patient’s medications are explained to them, which was a weakness of a majority of the hospitals. An area where the hospitals showed a collective strength was communication with doctors and nurses. A synergistic relationship between nurses, doctors and pharmacists will change this weakness of medication education to a strength. One of the exceptions mentioned previously was Affinity Medical Center, located in Massillon. Based on the surveys, Affinity scored consistently below the state and national average, as well as the four other hospitals being assessed. What stood out most about Affinity Medical Center was it reported that only 57% of patients responded YES to getting explanations of medicines before they were given to them. This was roughly 5-10% below what other hospitals examined, as well as far below the state and national levels, which were 64%. It should also be
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