Hospital Consumer Assessment Of Healthcare Providers And Systems

1229 Words Oct 18th, 2014 5 Pages
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey that is used to measure the patients’ perspective of the hospital and the care provided. HCAHPS assess each hospital on approximately 9 main factors: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medications, discharge information, care transition, overall environment of the hospital, and rating and recommendation. By analyzing the HCAHPS for any given factor, many inferences can be made as well as allowing the ability to compare multiple hospitals. The five hospitals chosen for HCAHPS survey analysis were Affinity Medical Center, Robinson Memorial Hospital, St. Joseph Health Center, Medina Hospital, and Northside Medical Center. All of these hospitals are acute care hospitals with roughly 150 beds, as based on data from American Hospital Directory as well as research done on each hospitals web page. These hospitals all recorded more than 300 surveys, with a survey response rate on average of 30%. There were many questions asked within the survey ranging from how well the physicians and nurses communicated, to if the patients bathroom and room were “Always Clean.” The questions that concerned the pharmacy the most were: “Patients who reported that their pain was ‘Always’ well controlled” (1), “Patients who reported that YES, they were given information about what to do during their recovery at home” (1), and…
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