Hospitality, nothing strange about that, we all have experienced it at some points in our lives. However, some of us might not know that hospitality has played an important role in many people’s lives over thousands of years. Hospitality changes people’s lives.
Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. Hospitality is something that can be seen everywhere, regardless of geographical location, religion, etc. This initially sparked my interest because hospitality is something does not require anything special to do. Everywhere a person goes, hospitality can be seen in some way, shape, or form.
Secondly, hospitality is creating a welcoming atmosphere, listening, responding, and welcoming ideas from all people with an open mind. In class we discussed the social construction of gender. We must eliminate this to create a sense of hospitality. Men are closed minded and don’t realize what women have to deal with on a daily basis. We need to broaden our horizons
The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)
The origin of hospitality comes from the concept of traveling. In ancient times, travelers wandered on unknown regions of the earth in pursuit of trading gifts both material and nonmaterial, knowledge, and creating a network with people. Traveling to foreign areas expanded civilization and led to further innovations. It was a profound way to have business with other cultures, cultivate relationships with others, discover different types of food, clothes, and people. Such connections among natives and foreigners were very common among the Greeks during the Mycenaean Age. Greece is known to be a country that’s surrounded by bodies of water such as the Ionian Sea, Aegean Sea, Thracian Sea, Sea of Crete, and Gulf of Corinth. Although walking was
In ancient Greece, hospitality was seen as a necessary tool for survival while traveling from place to place. In The Odyssey Menelaus states, when asked if they should host Telemachus, “Never
As I grew older and more opportunities appeared, I realized that I can practice that very same hospitality in the careers that I was aiming to get degrees on in college. My goal is to have Nursing as my major and Business Management as my minor. Nursing requires great social skills to tend to patients with different likes and dislikes. The careers with Business Management also promote their use of hospitality to better their business through customer satisfaction. Through these careers, I can practice my culture as much as I possibly desire, as well as provide help to my parents who are supporting my older brother and younger sister. With my background as a person who personally grew up in the Philippines, I believe that I could offer more to the customer service area than of those who did not practice hospitality as a child. I treasure my cultural background because it will always be a part of myself that I cannot live without. Throughout the years that I have been here in the U.S., I realized that it is not too late to spread the Filipino sense of hospitality; not just to fellow Pinoys, but to others,
So, I decided to take one semester off, during which my interest in hospitality was seeded. Within four months, I traveled independently to 20 countries and used airbnb for my accommodations in 35 cities, where I blended in the local culture. What my hosts had done was beyond simply providing a room: some took me a tour in the city, some picked me up at the airport, some taught me how to make food, some invited me to meet their friends. An in depth contact with local lives has reformed my perspective on
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In an ever increasing competitive workforce, there are very few characteristics that separate a professional from the rest. The term professional is not only inclusive of the knowledge or the skill level a person possesses but also the attitude, conduct and the environment they create in the workplace. While, most of the employers are looking for professional with knowledge and skill in their field, but they also are also looking for a member who can be an effective team player and possess a good communication skill. Although, these skills were the basis of business management and hospitality industry, they have been increasingly required in health care industry and have become and important aspect for job seekers in healthcare.
Hospitality is very important in my heritage. It shows how kind and genuine you are. For example, the most common way to greet a person is to wave at them or give some type of handshake. I was taught as a kid, if I met someone who were somewhat older than me, I had to kneel and either say Good Morning,
This book begins with the author examining why he chose the hotel industry, narrowing down the ethical dilemma in gathering the information needed to conduct the research. The author describes what service is and gives the reader a chance to understand the various relationships involved in a dining experience, whether it be behind the scenes or merely out in the dining area. Narrowing further, the author examines the service given to customers; looking at the serving style of whether to treat the customer as a friend or as a professional, and observing who gets the upper hand, the waiter or customer. Finally, the book wraps up the
Operations management concerns with managing of resources that directly produce the organization’s service or product. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing resources through transformation processes to deliver service or products. (Rowbotham, Galloway and Azhashemi, 2007) Since the mid-1980s, the rate of growth of major service sector categories as hospitality services, has been approximately double that of other industries (Daley et al., 1998). Due to the unique characteristics of service operations, such as heterogeneity, inseparability,
Hospitality has been an age-old concept mentioned in writings dating back to Ancient Greece, ancient Rome and Biblical Times.