The way the businesses have evolved during the last few decades is magnificent. The 21st-century globalization has led to countries working together closer than ever. Therefore, it has become imperative for businesses that operate on an international scale to sensitize themselves of the culture, customs, norms and linguistic practices of various countries they deal with in order to bridge differences.
In the case study of Manager’s Hot Seat, a newly appointed manager, Mr. Michael Sokoloff assumes responsibility for foreign accounts during the closing stages of negotiating a big business deal. He fails to understand why the Japanese businessperson Mr. Norio was very hesitant to close the deal. Mr. Sokoloff could not comprehend the fact that he was dealing with a businessman from a different culture without understanding or trying to learn the Japanese business culture. Furthermore, he was not attentive to the visible artifacts and more importantly the
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Sokoloff’s failing negotiation was very evident when he did not put in any effort to grasp that Japanese culture dictates longer periods of small talk during business negotiations. This helps them to establish a personal connection. According to the Japanese culture, it is imperative for businessmen to develop a personal and trusting relationship with their business partners before making any deals. Furthermore, Mr. Norio’s point person in America was Mr. Roger with whom he had developed a personal friendship. Transferring Mr. Rodger at this stage of a business deal was a blunder committed by the company. This decision by the company led to Mr. Norio’s distrust towards the company and its employees. He was very uncomfortable and had no intentions of discussing or concluding the deal with the company with somebody else at the helm of affairs. Although Mr. Norio, in fact, tried his best to establish a connection with Mr. Sokoloff, he received a very dismissive and direct message and felt forced to sign a
When conducting business in the twenty-first century, it is crucial to possess an array of skills to assist you in your business venture. In many situations you will be dealing with people of different ages, genders, races, and cultures. The world today is extremely culturally diverse. It is crucial in this culturally diverse world that we learn how to conduct business cross-culturally. Each culture has unique views of time, specific ways of demonstrating respect, different ways their business is structured, and distinct degrees of dependence. If all the unique aspects of a business are taken into consideration then there will likely be a positive outcome for all involved.
The purpose of this paper is to reflect on the “Change” video from the required Hot Seat Case Study. In this video we watched MediaWorld, Vice President of Marketing (Carlos Alarcon), Associate Director of Advertising (Rita Finch), and Creative Director (Juan Rayes) meet with each other to confront Rita and Juan concerns. Their concerns were regarding their frustration with their new coworkers from the recent merger company, between Franklin/Warner and MediaWorld, but the meeting ended shaky (McGraw-Hill Global Education Holdings, LLC., 2018). Having the ability to make yourself accessible to your employees is vital, especially when your company is in a recent merger. Without effective communication and employee accessibility, communication can result in unhappy employees. It’s also important as a leader of a company or organization to provide support to your employees, as well as making sure they feel valued. As we analyze the case regarding the Franklin/Warner and
The Manager’s Hot Seat presents a scenario involving Robert Gedaliah, and Paul Munez in the interview selection process. Robert had previously interviewed fifteen candidates, and narrowed the selection down to two. In order to best analyze qualifications for the job, Robert selected Paul to sit in on the second interview for each candidate. Following the interviews both Robert and Paul discuss the selection process, and the candidate which they feel best fits the position.
In this negotiation, we learned that it is important to research your opponent, to understand their culture, not only of their country or backgrounds, but also their company culture. When we are able to understand our opponent’s way of thinking about business and doing business we can then understand how to approach a negotiation situation with them. In this exercise, we learned that it is difficult for us to adjust when it involves breaking or acting in a way opposite of what we are accustomed to. We also learned that although my classmates live in the same country as we do, their upbringings may have similarities to their origin country and will therefore help them to communicate and adjust to that country’s norms and standards. We were surprised how we were able to stay in character although it was hard and it was surprising how people responded when they were unaware of your intentions and strategies. If we had to do this exercise again, what we can do is do more research on our opponents so that we would have an idea of what to expect in the negotiation table.
The manager's hot seat case centered on an employee named Jeannine being confronted at work for her lack of work productivity and conscientiousness in regard to the work schedule, due to her having an alcohol addiction. Jeannine and the manager decided to formulate a solution where Jeannine has the week off to attend help sessions, and will then report to work on Monday as usual. Jeannine will be reported to Human Resources if her work has not improved by then. Two months later the company decides to lay Jeannine off, and Jeannine, thinking that she is being fired due to her addiction, threatens to sue for discrimination and breach of confidentiality.
Specifically, this work takes a glimpse into the culture of Japan as it relates to certain aspects that greatly effect international business. Secondly, there will be a discussion of how Japan is conducting its business internationally and how aspects of Japanese culture lead to either their success or failure on the international business stage. Thirdly, there will be a comparison as to how the cultural differences between Japan and the United States can be a barrier to successful trade and business and specific items that companies from the United States need to keep in mind when conducting business in Japan. Fourthly, there will be an examination of special considerations to keep in mind when conducting
Using communication techniques appropriate to different social and cultural groups: The business environment of the 21st century is expanding to include people from cultures and
My research is focused on the problems associated with cross-cultural communication and how awareness of culture, language, tradition, and business practices can increase the advantages to globalization. This report will be field specific in
North America’s culture certainly affect international business activities, the same happen among all countries and continents in the world. Culture and tradition have a particular role in person’s critical thinking, communication barriers and behavior. In the business environment negotiation is an important skill in where all parties needs to be pleased, at the end you have to give for you to be able to receive, either is entering into a contract or building a
Negotiation is a form of social interaction. It is the process by which two or more parties try to resolve perceived incompatibl e goals (Carnevale & Pruitt, 1992). In order to understand the effect of culture on
Our way of conducting business in the United States works for us, but when doing business in other countries it may not. I decided to look at the way business is done in Japan and how it differs from United States. When doing business in different countries, we would need to do our homework and research Japan. Japan is a country with a rich history and culture. The lack of knowledge about their culture can make doing business very different. We will look at the Japanese culture and how it differs from U.S. culture and the proper way to communicate in a business meeting in Japan.
Kelly’s company put her in an unrealistic situation of requiring an answer within two days of extending her the position abroad. Kelly’s company should not have assumed because she had great success in business relationships in London and Germany, which have similar cultures to the United States, it would have implied she would have been just as successful in Japan. The company lacked in preparing her in the customs and cultural ways of the Japanese, instead only considering the financial compensation as enough motivating factor. The company should have provided training of Japanese for the family, assisted in Joe’s networking in Tokyo to locate a job and should have been readily available for Kelly’s family with any questions and provide timely follow-up. Kelly lacked in doing her due diligence into the Japanese culture and fully understand what it would take to move her family abroad. A little research on her part into Japanese culture, customs and etiquette would have provided her with forethought on how to handle herself in Japanese
Situational problems arise when doing business. This study is caused by cultural differences like relationship building and a contractual obligation. The Chinese focus on personal relationships that are face to face versus a factual relationship approach like the American’s use. Each party has to adjust to each other’s cultural style. There is a lack of communication is presented as a breach of faith between the parties’ business arrangement.
Negotiations were found to have different meanings in different cultures, the styles were culture dependent. Different cultures may perceive the definition of negotiation differently so it is important to risk managers to understand the different cultures and how they perceive the term negotiation in business. Understanding cultural differences will help businesses become successful when operating internationally. On the other hand if risk managers are not aware of the cultural differences it may lead to misunderstandings and could have negative effects on the business.
When dealing with intercultural business a person should be well aware of the characteristics of the culture he is to be in contact with. He should be well prepared to face attitudes not common in his home country.