Hot Seat Case Summary

​In this era of globalization, people from different countries, cultures, languages and backgrounds are now communicating, meeting and doing business with one another more than ever before. As people are starting to move together, it is necessary for them to have cultural sensitivity. Cultural sensitivity is being aware that both cultural differences and similarities exist between people. These differences and similarities involve attitudes, behaviors and communication styles. This need for cultural sensitivity has become even more important in today’s society as many countries are starting to expand globally. This essay will explore three reasons why cultural sensitivity is an important characteristic in today’s globalized education institutes and workplace. It will mainly focus on international commerce, work etiquette and growing global education.

When conducting business in the twenty-first century, it is crucial to possess an array of skills to assist you in your business venture. In many situations you will be dealing with people of different ages, genders, races, and cultures. The world today is extremely culturally diverse. It is crucial in this culturally diverse world that we learn how to conduct business cross-culturally. Each culture has unique views of time, specific ways of demonstrating respect, different ways their business is structured, and distinct degrees of dependence. If all the unique aspects of a business are taken into consideration then there will likely be a positive outcome for all involved.

Finally, it is interesting to see how a multinational company which is present in many countries could adapt to local culture despite its differences with it. This point is important to do business in

In this negotiation, we learned that it is important to research your opponent, to understand their culture, not only of their country or backgrounds, but also their company culture. When we are able to understand our opponent’s way of thinking about business and doing business we can then understand how to approach a negotiation situation with them. In this exercise, we learned that it is difficult for us to adjust when it involves breaking or acting in a way opposite of what we are accustomed to. We also learned that although my classmates live in the same country as we do, their upbringings may have similarities to their origin country and will therefore help them to communicate and adjust to that country’s norms and standards. We were surprised how we were able to stay in character although it was hard and it was surprising how people responded when they were unaware of your intentions and strategies. If we had to do this exercise again, what we can do is do more research on our opponents so that we would have an idea of what to expect in the negotiation table.

It is crucial for today's business personnel to understand the impact of cross cultural differences on business, trade and internal company organization. The success or failure of a company, venture, merger or acquisition is essentially in the hands of people. If these people are not cross culturally aware then misunderstandings, offence and a breakdown in communication can occur.

Demands for intercultural communication skills are increasing as more and more businesses go global or international. They realize that there are barriers and limitations when entering a foreign territory. Without the help of intercultural communication they can unknowingly cause confusion and misunderstandings. For these intercultural businesses to breach the cultural barriers encountered when stepping into foreign grounds it is vital for them to fully understand the cultural differences

As more businesses turn to international markets, professionals are discovering themselves in overseas locales, wheeling and dealing like never before. Thus to be successful working abroad, one must understand the different aspects of a culture and how the cultural dimensions play a role in business transactions, negotiations, and managerial positions. Once those differences and dimensions are understood a person must be willing to make personal adjustments and implement courses of action to accomplish acculturation. Consequently, our cultural intelligence, literacy, and communication abilities play a significant role in the success or failure of working internationally; furthermore, establishing credibility amongst colleagues.

Using communication techniques appropriate to different social and cultural groups: The business environment of the 21st century is expanding to include people from cultures and

The purpose of this paper is to reflect on the “Change” video from the required Hot Seat Case Study. In this video we watched MediaWorld, Vice President of Marketing (Carlos Alarcon), Associate Director of Advertising (Rita Finch), and Creative Director (Juan Rayes) meet with each other to confront Rita and Juan concerns. Their concerns were regarding their frustration with their new coworkers from the recent merger company, between Franklin/Warner and MediaWorld, but the meeting ended shaky (McGraw-Hill Global Education Holdings, LLC., 2018). Having the ability to make yourself accessible to your employees is vital, especially when your company is in a recent merger. Without effective communication and employee accessibility, communication can result in unhappy employees. It’s also important as a leader of a company or organization to provide support to your employees, as well as making sure they feel valued. As we analyze the case regarding the Franklin/Warner and

Our way of conducting business in the United States works for us, but when doing business in other countries it may not. I decided to look at the way business is done in Japan and how it differs from United States. When doing business in different countries, we would need to do our homework and research Japan. Japan is a country with a rich history and culture. The lack of knowledge about their culture can make doing business very different. We will look at the Japanese culture and how it differs from U.S. culture and the proper way to communicate in a business meeting in Japan.

The manager's hot seat case centered on an employee named Jeannine being confronted at work for her lack of work productivity and conscientiousness in regard to the work schedule, due to her having an alcohol addiction. Jeannine and the manager decided to formulate a solution where Jeannine has the week off to attend help sessions, and will then report to work on Monday as usual. Jeannine will be reported to Human Resources if her work has not improved by then. Two months later the company decides to lay Jeannine off, and Jeannine, thinking that she is being fired due to her addiction, threatens to sue for discrimination and breach of confidentiality.

North America’s culture certainly affect international business activities, the same happen among all countries and continents in the world. Culture and tradition have a particular role in person’s critical thinking, communication barriers and behavior. In the business environment negotiation is an important skill in where all parties needs to be pleased, at the end you have to give for you to be able to receive, either is entering into a contract or building a

EXECUTIVE SUMMARY The case on Chiba International Inc. deals with the challenges faced by a Japanese company¶s manufacturing plant set up in rural Georgia to adapt the philosophy of the company to its American workforce and culture. Ken Morikawa, the general manager for administration and John Sinclair, the American personnel head of the company are determined to find out how Chiba International, another Japanese company based in California, has successfully translated its corporate philosophy into action that has led to considerably good profits for the company. Ken, having had extensive experience in the field of personnel management is perplexed about John¶s desire to translate the company¶s Japanese philosophy to suit the American

Kelly’s company put her in an unrealistic situation of requiring an answer within two days of extending her the position abroad. Kelly’s company should not have assumed because she had great success in business relationships in London and Germany, which have similar cultures to the United States, it would have implied she would have been just as successful in Japan. The company lacked in preparing her in the customs and cultural ways of the Japanese, instead only considering the financial compensation as enough motivating factor. The company should have provided training of Japanese for the family, assisted in Joe’s networking in Tokyo to locate a job and should have been readily available for Kelly’s family with any questions and provide timely follow-up. Kelly lacked in doing her due diligence into the Japanese culture and fully understand what it would take to move her family abroad. A little research on her part into Japanese culture, customs and etiquette would have provided her with forethought on how to handle herself in Japanese

My research is focused on the problems associated with cross-cultural communication and how awareness of culture, language, tradition, and business practices can increase the advantages to globalization. This report will be field specific in