Hotel Case Study : The Hotel Essay

In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.

The Portman Hotel Company was a relatively small hotel with only 348 rooms and 21 floors located in San Francisco’s booming hotel district. It was influenced with Asian philosophy of services, to provide high quality hospitality to its guest at affordable rates. On paper, the hotel sounded like a great success, one that would definitely flourish amongst the competition. However, even with this philosophy, there were numerous problems that plagued the Portman Hotel. A few examples of these problems are the common mistake of fundamental attribution error (FAE), expectancy theory, as well as operant conditional theory. This essay will explain how these three things can potentially bring down an entire company very quickly.

Millennium Hotels started operating in 1989, when Kwek Leng Beng launched the hotel chain. The company first acquired just 6 hotels in Asia, but expanded abroad during the early 1990s. Throughout that decade, the company expanded its selection of hotels across the globe and it received the title of the Best UK Hotel Group in 1997. The brand is currently spread into 60 countries, with a number of hotels and resorts catering to different needs from business to family stay.

Fasano Hotel is a boutique hotel owned and managed by the Fasano family, who always offer a high quality service to their customers. Thinking of taking a step forward in pursuit of its main objective, which is to become a leader in the hospitality industry, our brand is confident to embrace a new challenge and open a new hotel in the city of Vancouver. To support this process and keep our mission, vision, and values on track, our human resources department developed a strategic plan. First, our department analyzed our opportunities, threats, strengths and weaknesses. Then, based on the findings of this analysis, we created six corporate strategies and several actions to be implemented in order to fulfill these strategies and help the transition. Lastly, we evaluated our human factor, which is our employees and everything related to them such as hiring, recruiting and training processes, and we did a comparison with The Ritz-Carlton, which is the world 's benchmark in the hospitality industry and in the customer services area.

This paper describe Stamford Plaza Hotel Auckland. It is a five star hotel located in Auckland City center. Stamford Plaza as a multinational company owned by Stamford Land Corporation Limited, has strong market position in New Zealand and Australia. Its target market focus on luxury and top level travelers. By using effective 4P’s marketing instruments, Stamford Plaza Auckland attracts loyalty customers and develop new potential guests. We also use SWOT analysis to demonstrate the competitive advantages and disadvantages the hotel is facing with. Via analyzing threats and opportunities, we can give some recommendations on hotel market strategies. Finally, we get the conclusion on hotel outlook.

Report projects population growth as well as retail sales growth, along with a demand for additional hotels. Such growth will increase demand for other services and products. Also, with emphasis on room types, outdoor or indoor rooms, overlooking the beach.

The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything from cleaning and restocking the rooms, to more personalized services like pressing the guest’s clothes, preparing the guest’s drinks, or drawing a guest’s bath. As long the requests from the guests were legal and moral it was the PVs

As a growing American hotel company, establishing a permanent place in local and national markets is our primary goal, and we wish to become nationally and internationally renowned as a business and tourist destination within the next 5 years. Our main mission is to provide high quality accommodations, and associated amenities and services at competitive prices to our targeted markets. Our basic business objectives are reflected in everything that we do, which is to contribute to the enrichment of the quality of lives for

It’s the largest hotel between New York and Chicago; containing 597 guest rooms now, and about 1,600 when it first opened March 9th of 1916. Located in the heart of downtown Pittsburgh, the William Penn hotel, named for the founder of Pennsylvania, is one of the most awarded hotels in the Mid Atlantic region. When visitors enter the building through gold plated revolving doors, they catch a glimpse of the three dazzling chandeliers hanging from the main lobby’s ceiling. “This lobby cost almost $1 million.” Mr Page, the director of sales and marketing said, “mostly because the floor includes marble from seven different countries.”

The hospitality industry or the lodging industry is one of the most major service oriented industries in the world, inhabiting a noteworthy stand in the global economy. This self-sustaining industry has been successful in creating more than 258 million jobs across the world and contributing to around 9.1% of the world GDP. The figure would touch 296 million in 2019 according to the expectations of UNWTO. Presently, the industry has gained a worldwide economic segment having a direct and indirect impacts on the world economy. The rapid growth of this industry is being experienced by various countries including India. The hospitality sector of India is growing at a fast rate and referred as one of the most beneficial enterprise in terms of profit and contribution to the economy through foreign exchange. Hotels are a critical part of the industry and play their part in providing services and

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

Having been in the hospitality business for more than 25 years, the Kimpton Hotels Corporation is a national and global company, which had been widely recognized all over as an industry leader in the boutique brand hotel with a tradition of innovative hospitality. According to the Kimpton Hotel Corporation, “Our mission is to be the best-loved hotel and restaurant company by our employees, guests, owners, and communities and to genuinely support our co-workers, provide heartfelt care and comfort for our guests, and deliver superior financial returns to our investors.” Being immensely focused on this mission, the hotel’s primary goal is to be the most preferred boutique hotel brand in the industry.

From the description of the case study, it seems that the reason lead the Portman Hotel to this terrible situation was that their HR policies were inconsistent with its strategies. The Portman Hotel's philosophy is that if they want their customers treated better, they must treat each other better. They also think the Portman Hotel is a place where they can make their employees feel satisfied with their jobs. Their jobs will be fun and they will fulfill their expectations. The employees will have the best work experiences. Besides, the Portman Hotel expects to be the best employer in San Francisco. They are willing to show their trust and pride in their employees. That's why the hotel considered their "associates" of the highest potential,

A way of doing this is to complete a survey of all the other hotels in

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf