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Hotel Employees’ Attitude and Participation in Environmental Management: A Case Study of Novotel Bangkok Hotel in Siam Square, Thailand.

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Thailand tourism plays an important role in its economic development and the hotel business is part of it. Tourism industry and hotel businesses are influence and supporting each other. The activities of hotel businesses are issues that had a much impact on the environment. The global warming phenomenon has been dramatically increasing. Environmental crisis has become one of the world’s most serious problems to be concerned about caused by increasing world population. People had doubled the consumption of natural resource (Webster, 2005).

Activities from tourism have affected directly and indirectly the ecosystems. For instance, coral reefs is damaged by tourists such as trampling, buying, or collecting reefs species which has a direct …show more content…

Employees are important to organizations, and can be improved or underdeveloped organizational performance (Huselid, 1995; Hoque, 2000). Therefore, in environmental management, it needs supporters’ participatory approach to shared environmental responsibility among the hotel employees in order to achieve the same goal and solve problems in environmental management.

Moreover, employees are considered key to the survival of competitive organizations, especially in light of the new economic environment of globalization and employment where employees' qualities, attitudes, and behavior in the workplace could affect the performance of organizations. Therefore, Human Resource Management (HRM) has become a critical issue for the hotel industry (Nolan, 2002). In addition, Wattana (2009) she is an Asst. Director of Human Resources of Novotel Bangkok Hotel in Siam Square states that a good employees’ attitude is important for hotels. Attitude and personality in working that is a first one organization will consider because a positive thinking can make employees intend to take the job learning. That is more important than anything else.

The environmental management and responsibilities by hotels in developing countries is still relatively rare. The actions can improve the knowledge and understanding by providing information on the responsiveness of hotels towards

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