Hotel Literature Review

Millennium Hotels started operating in 1989, when Kwek Leng Beng launched the hotel chain. The company first acquired just 6 hotels in Asia, but expanded abroad during the early 1990s. Throughout that decade, the company expanded its selection of hotels across the globe and it received the title of the Best UK Hotel Group in 1997. The brand is currently spread into 60 countries, with a number of hotels and resorts catering to different needs from business to family stay.

According to an article “Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage”, Kountromanis who is the author highlighted that internet is being used by majority of the world’s population therefore information posted on the web regarding the business service provided by an organization is significant. Not only that, any organization can gain competitive advantage by structuring into a customer-centered focus organization allowing the companies to know their own strengths and make further improvement to their weaknesses. In addition, companies will be able to extract information regarding customers with the help of network sites such as LinkedIn, Facebook, Twitter, Instagram and Snapchat.

Hotels- the most important accommodation subsector which provide the greatest total employment within the tourism industry at the global

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

Attractions that are provided at a destination and plays a huge role in attracting the tourists.

The threat of new entrants in the hotel industry is relatively small compared to that of other business segments. In the hotel industry, a brand name is very important to drive business and therefore the large companies don’t have major threats of new competition. Companies that have been established like Starwood Hotels, Choice Hotels, International Hotels, Marriott Hotels, and Intercontinental Hotels have a very firm grip on their operations within the market. When looking at the profitability of hotel chains, you can see that it is drastically more beneficial to be a large hotel change than an individually operating

Today, technology continues to evolve from the gadgets like, wireless internet, smartphones, tablets etc. it is more convenient for them to browse a hotels to stay in and the best hotels or restaurants to visit. Few years from now all the hotels and restaurant will be fully supported by the technology, more and more customers will be stun to hotels and restaurants because of the impact of

HAYMARKET Hotel UK, offers an extensive choice of amenities and services, supported by their expert staff. There are services that have been maintained by management of the HAYMARKET hotel.

This theory provides a basis for hotels to use technology infrastructure to identify, differentiate, interact and customize their services to customers to enhance customer loyalty. Thus, this theory is suited to best explain the role of the independent variables (technology infrastructure, Service quality, personalization of services and customer orientation) on the dependent variable Customer

Innovative Technology: They have smart cards to secure customer’s rooms, online food order from Hotel App.

Subjective research will be conducted and analysis will be company’s own employees and management and the management and personals of other organizations to whom company want to partner. The company success factor is to gain competitive advantage through technological change by implementing new innovative technology and mobile applications. Employee’s moral and training them is very important to encourage them to change. Management

T H E P O W E R O F X E R O X

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

Moreover, ICT is used for the inventory reception, management and proper distribution. When the necessary raw materials come from the suppliers it requires proper control and management system. Computer plays an important role for the management and distribution to manufacturing where necessary.

The future is going to come whether or not the hospitality industry is ready, technology is changing every single day. Hotels are trying things out every single day, what will be faster, save more money, what will the guests like more. Since the guest spends a majority of the time in their hotel room, the hotels will spend time and money focusing their technology on the rooms. From the moment guests unlock the door without using a key, to syncing their phone with a mirror, and even helping the hotel conserve energy. Although, it is not always the technology that needs to be looked at, it is the user that is forced to use it.