Hotel Management

They also enforce cash control procedures; most spending need to be approved through the accounting department. Cash is dispensed or reimbursed for business travel to open, maintain, and train at spa locations. They also prepare

3.1 What are the role of technology and the role of operations staff in delivering an appropriate level of service for each hotel?

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Being a Hotel General Manager would be my ideal job in the Lodging Industry. To get the that point of being a General Manager would take years of working in the hotel industry as well as having the proper education to preform the job. My plan of action would be to start out as a check-in agent or a front desk associate at a hotel. This would give me experience in working with guests and with numbers, knowledge every General Manager needs. Working at the front desk initially would give me a good idea what each department in the hotel does, and perhaps I would move on to another job in the hotel just to gain more experience. A good General Manager needs to know how everything in the hotel functions.

(a) make sure that the way he manages the hotel is appropriate to the way it competes for business;

Marriott has been in the lodging hospitality business for 85 years. (Marriott.com) Marriott’s mission statement helps define the company’s values and goals. The goal of Marriott is to become the number one lodging company in the world. This goal can be an ongoing challenge with the lodging industry being one of the most competitive industries. Hyatt Hotel Corporation is one of many Marriott competitors. Just like Marriott; the Hyatt Corporation has a mission statement and core value statement. There are several similarities and differences between the two organizations values’ and mission statements.

1.)I have been working since I was about 17, and as of now I have held multiple different positions, in various institutions. Each of these positions required a different set of skills and attributes, nevertheless they all required the same dedication and focus. I have always been one to show up and complete with my daily tasks, however there is a specific situation that I recall that required me to step up and do more than I was required to.

The position held over the duration of this placement was a hospitality attendant. This position entails two different areas, housekeeping and food service. All hospitality is assigned a carriage to be responsible for over the durations of the journey, this is entailing boarding and disembarking guest at their desired destination, demonstrating to the guests where on the train and in their room particular places are, for instance the where there exits are, the dinning and lounge carriage is and also explaining where everything is in their rooms.

According to me the assumption made by the authors is absolutely valid. In the current scenario the guests have become more demanding and brand conscious. I

Most people say college is stressful; without a doubt it is, it’s 6am and I’ve been working all night. What’s more stressful though? Taking everything you’ve learned over 4 years and applying

At a recent staff meeting, the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed on the seventh and eighth floors on Wednesday morning and that they should not assign rooms on those floors to guests on Tuesday night. When the cleaning crew came to work on Wednesday morning, they were faced with 14 occupied rooms on the

Responsible for virtually all cash handling onboard, the Chief Accountant will control the ship's safe, prepare weekly cash and expense reports, pay tour operators and issue funds to the Pursers for Purser floats. The Chief Accountant also collects the cash deposits from business partners in addition to the Casino. The Chief Accountant is responsible for overseeing the cost and revenue accountants in their departments and ensuring proper reports are generated daily.

Among a long stretch of hotels bundled along the Atlantic ocean coast of Belfast, Maine sits a beautiful 78-room hotel on a hill. My first steps on the property were greeted by a spectacular span of the ocean with quiet hills to the left and a gentle sunrise to the right. Fireside Inn’s Platinum Hospitality Award-winning Ocean’s Edge location certainly has a breathtaking view. “The picture-ready view is absolutely priceless,” says Barry Asalone, the general manager and long-time member of the hotel industry. People willingly pay $20 extra to have a room on the 2nd or 3rd floor just to have a slightly better vantage point. This hotel is the smallest hotel Barry has ever managed. It’s been said if you’re willing to you can go as far as you’d like in this industry, and Barry certainly has been willing. Maine was his 25th relocation. And it all started as a clerk at a Marriott hotel in New Jersey.

This extremely important department is one of the first points of contact the guest has with the hotel, and leaves a lasting impression on the mind of the guest about the quality and service provided. It is therefore, crucial for all Front Office personnel to be constantly aware of this fact and realize that, in addition to their routine functions, they are also salesmen for their hotel and the other hotels in the group.

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