Hotel Management

They must provide owners with a reasonable return on investment, keep guest satisfied and returning, and keep employees happy. This may seem easy, but because there are so many interpersonal transactions and because hotels are open every day, all day, the complexities of operating become challenge that the general manager must face and overcome. The GM not only focuses on leading and operating the hotel departments but also on aspects of the infrastructure, from room atmosphere to security (Walker, 2013).

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

Burgess, C. (2007). Do hotel managers have sufficient financial skills to help them manage their areas? International Journal of Contemporary Management, 19(3), 188-200.

For a functional organization they have a general manager who is in control of the whole resort. Since this resort is 24 hours they would need another one at least to make sure they always have one to take care of anything when in need, this way the guests stay happy. All of the functional areas depend on one another. If one of these areas are not doing their job it will affect the rest of the areas. This is why it is important for the company to work together to help each other out and make the resort run smoothly.

Limitations that occurred with this report are the sources. Some sources might not be creditable or up to the standards of the International College of Hotel Management. Another limitation is that some of the sources will be bias and not have enough knowledge and information for this report.

2.3 The top level management includes the higher authorities of the hotel such as hotel owners, managing directors, etc.

1(a) Roles & Responsibilities of the Facility Operation Manager - Facilities Operation Managers are responsible for the management of services and processes of Hospitality Industry. Their basic responsibility is to ensure that an organisation has the most suitable working environment for its employees and their activities. They have to ensure using best practices for optimum utilisation of the organisational resources and reduce operating costs while increasing productivity. Their wide & diverse responsibilities differ depending on the structure and size of the Hospitality Enterprise. Their role comprises understanding the maintenance and upkeep of the building, functioning of the space, maintaining the equipment, managing the hygiene, safety, security and also ensuring adherence to the Operational standards required for

The employees that serve in the restaurants at sun international, as well as the people making the reservations, working in the casino and at the concierge desk and backstage is the manager that manages employees in terms of the operations. (Sun International )

Executive assistant manager falls on the middle manager level. Middle manager normally concerned more about the interconnection of all departments rather than individual performance. She is the second person who in charge to report to the general manager and vice president to oversee the overall performance of Saujana Hotels and Resorts. Belinda is responsible for executing the overall plans and strategies determined by top managers. Rather than managing the flow of information up and down the hierarchy, she plays a crucial role in creating the horizontal networks among subordinates that can help the organization act quickly. (Daft, 2012) .There is no doubt that running a successful hotel is a challenging task. Hence, managers have widely used management to understand the skills necessary to perform the job successfully in the hospitality industry. There are several objectives been carried out in the interview which are to understand the roles and skills needed by a manager in leading and motivating employees. Secondly, understand the challenges face by a manager and ways to overcome it effectively. Last but not least, understand the factors of being a passionate manager in this challenging

Work activities can vary on the size and accommodations available at the hotel. In bigger hotels there will be many departments, all with a department manager. In the mornings most General Managers and department managers will have a meeting so everyone is on the same page for the day. This can include as many of the departments as the General Manager sees fit. In small hotels the

Facilities Managers are the backbone of nearly all establishments. They are the reason the hotel runs smoothly and efficiently. They aid in profitability, effective staff relation, effective information management, effective internal communication, and effective facility responsibilities. The most important area of a hotel that the facilities manager plays a role in is profitability.

First of all, before analyze all the above, let’s analyze a little the profile of the hotel something which is very important so that can proposed a system as close as possible to the standard of the hotel. The Makedonia Palace is based in the second largest city in Greece, Thessaloniki since 1980 and is one of the most historic hotels in the country. The hotel offers countless services to its customers such as covered parking, jewelry store, sports facilities and catering but also a friendly and very good environment to employees that helps them to improve themselves constantly. In 2013 the hotel has undertaken by a new entrepreneur who put the aim to improve the facilities and the services of the hotel to the client but also for the employees. Starting with some changes to the organization of the company observed that a substantial

The Four Season’s hotel was founded by Isadore Sharp in 1961 in Toronto, Canada. It transformed the hospitality industry by combining friendly and efficient service with the finest traditions of international hotel keeping. Therefore, redefining luxury for the modern traveler in the process. The company has been on many top lists including on the “100 Best Companies to Work For” by Fortune every year since it’s inception in 1998. Ranked #47 in 2015 largely to its low employee turnover rates.

9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.