Hotel Organisation

Most organization have develop an element called a mission statement. A mission statement describes and helps focus the attention of organizational members and external constituents on the organization's core purpose. This is use in the criminal justice and security agency use mission statement for the success of the organization and better serve the community or businesses that they have agree to serve and protect.

InterContinental Hotel Group is a hotel company with over 350,000 employees working in 100 countries. It has over 5,000 hotels globally. One of IHG’s brand is the Holiday Inn, the Holiday Inn’s international headquarters are in Americas, Europe and Australasia. In London, UK, there are 72 hotels with the Holiday Inn or Holiday express brand. The InterContinental Hotel Groups structures their business into sections depending on what the hotel’s aims are. For example, the Holiday Inn Resort is abroad with outdoor swimming pools, it’s a very holiday place when you can spend 1-2 weeks there where the Holiday Inn is a place to stay over for one night or even the weekend. These two hotels have the same brand but different aims.

A mission statement provides the purpose of an organization. A mission statement should be clear and concise. It should capture the heart of organizations today’s work and future work. A mission statement should be crisp and clear and should help organization differentiate from other organizations in the community. This helps them to promote their differentiation advantage over their competitors within the community.

The chart for the new process has been given. The process map shows how meeting rooms are allocated to guests. At the inception the customer asks for meeting room availability. The desk asks the guest about the capacity of the meeting room he requires and the timing when the meeting room is required. If the capacity of the meeting room matches with the meeting room at Escargo and the timing of the customer is such that the meeting room is available the guest request is accepted and the meeting room is booked for the time requested by the guest. At the time when the customer has booked the room, hotel staff will escort the guest to the meeting room and show him the facility. If the guest has any equipment to be used in the meeting room, the bell will carry the equipment to the meeting room. The details of meeting room booking are entered into the customer account and charges are made to her account. The transaction is closed when the guest leaves the meeting room. The offering of meeting room at Escargo will improve its value because guests can now conduct meetings at the hotel. This will enable the guests to conduct more business at Escargo. Escargo will have to make capital expenditure on building or refurbishing a room and converting it into a meeting room. The desk staff, hotel staff, and bell staff have spent time whenever a client asks for a meeting room. Further the cleaning staff will

Guest check-in and check out, allocate keys to hotel guests after the correct identification (ID) checks, and ensure the guest has their preferred room. Explain the hotel facilities, restaurant details, be able to deal with any complaints calmly and communicate well with the management.

Working with the Allstate Registration Coordinator, Dream Events will communicate the weekly reservation lists to the hotel so that information from the lists can be entered into their registration system.

The scope of this document is limited to the John and Jane’s B&B Reservation System. The John and Jane’s B&B Reservation System is a new, self-contained product. It is not built upon any existing product. The system is designed to manage the reservations and to monitor the expenses and profits of the B&B. The expenses and profit system must be able to allow inputs for expenses and profits as well as show weekly and monthly reports of the profits and expenses of the B&B. The reservation system will show current vacancies as well as guaranteed and non-guaranteed reservations for specific dates. Guaranteed reservations must have 1 day’s payment while non-guaranteed reservations will be held until the agreed upon time. If not guaranteed by that date, the reservation will be dropped. If there is a vacancy for a specified date then the system will allow for the input of the customer’s name, address, phone number, reservation dates, the agreed upon price, credit card number, and room number(s).

Inputs come from hotel managers and employees who participate in the meeting planning process such as the on-site meeting coordinator, banquet and catering managers, hotel rooms managers, and support departments (bell staff, stewarding), information from meeting planners regarding program details, meeting room and hotel room reservation requirements, and food & beverage needs, equipment such as Nextel radio phones, and materials, facilities and services like food ingredients, banquet linens and tables, and computer services. The output of Starwood’s meeting planning process is a successfully planned meeting, as evidenced by the scores and comments returned on the meeting planner surveys.

Facilities; differentiating form other competitors offering a unique service, which include, restaurants, tennis courts etc.

As new technological advancements and new airline booking platforms were introduced, the role of the travel agent drastically changed. In the early 1960’s we launched the Semi-Automated Business Research Environment (SABRE) platform with IBM, which gave us a competitive edge in the market. Basically, SABRE allowed flights to be booked through a computerized system, so there was no more direct calling from an agent to book a flight. Our competition saw the benefits of this platform, so they tried to create their own

An organization’s mission statement is the focal purpose of a company existence and assistances in directing the entire operation into accomplish this objective (TEXT). This statement and the subsequent goals is a direct determinant of rather the company will be prosperous or misaligned into the future.

Apps can be used to show hotel information and process bookings. They can also be used to upgrade the guest experience inside the hotel or for travel around the

Without automation the management of the hotel has become an unwieldy task. The end users’ day-to-day jobs of managing a hotel will be simplified by a considerable amount through the automated system. The system will be able to handle many services to take care of all customers in a quick manner. The system should be user appropriate, easy to use, provide easy recovery of errors and have an overall end user high subjective satisfaction.

In a competitive market, where customers are demanding and there are hotels to choose from for accommodation, it becomes significant from the hotelier’s point of view to make an impression which can attract the customers. Occupancy of the hotel defines the achievement of the hotel business and looking at this the hotels need to device a system that could help the customers to book their reservation well in advance.

Whenever you are planning to take a vacation, need to take a pit stop on the way to your next destination, or attending a special event because your boss required you to, you will be sure to encounter those of us who have chosen the hospitality field as a career. Within this industry, there are so many options to choose from including the culinary arts, hotel management and housekeeping, event planning, and travel agent and the main goal of those who work within these fields is to ensure you feel comfortable while you are traveling or staying close to home.