Hotel Reservation and Billing System

2300 Words May 21st, 2011 10 Pages
CHAPTER I
THE PROBLEM AND ITS SETTING

1.1 Introduction

With the power of technology nowadays, people get interested with computers. They tried to indulge themselves on it to have a productive result in a more efficient and time saving process. It is highly valued in institutions like business enterprises, schools, hospitals, government and non government services. However, some of them are still using manual system. In this regard, we acknowledge the value of computerized system. As of today’s generation, there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is located at Corrales Extension, Cagayan de Oro City and is owned by Monte Carlo Realty and Development Corporation.
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Keeping track of large customer bases and all their attendant details would require an inordinate space for file cabinets, not to mention the time employees would spend going back and forth to file cabinets looking up each client’s information. Nowadays, hotel businesses were fast evolving due to the demand of people especially tourist. Hotel Management can accommodate many customers but there were some confusing outcomes due to manual base system. Due to fast evolving of technologies there are lots of hotel businesses uses computerize system as one of the reliable partner for their business. According to Curtis (1998), one of the best example of a hotel reservation system, the OPERA Reservation System (ORS), a true centrally managed central reservation system, is at the heart of the hotel industry's first enterprise-wide room inventory management system. The ORS hotel reservation system is designed for seamless integration with the entire OPERA product family — the OPERA Customer Information System (OCIS), the OPERA Property Management System, OPERA Sales and Catering, and OPERA Sales Force Automation. This comprehensively managed central reservation system offers reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations —