Hotel Reservation and Billing System

We are undergraduate students in the course IT 396-44 Management Information Systems at Monroe College. Professor Asteria Villegas is the instructor for

This memo will discuss ways that technology can be used to improve this organization’s performance. Additionally, it will consider the optimal methods for expanding the business’s online presence to include online sales. This will include information on how to incorporate intelligent systems and security features to guarantee that customers’ interaction with the new system will be positive. This memo will also analyze this business’s current and anticipated technology and information systems and provide option for other technologies or information systems that will be beneficial for the company. In discussing these options, information will be included to show how the options will advance or improve the business and enhance our customers’ experience.

You have been hired by a medium size (approximately 200 employees) widget manufacturing company to do a complete evaluation of their computer needs and make recommendations to them about an information system to support their business. Currently several of their support departments are using manual processes and they wish to automate their accounting and human resources business processes. They also want to harness the power of the Internet in their business.

The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain

At the front door of the lobby, there are two “check in” machines, —one is located straight forward at the front door,

     First of all, the history of the confrontation between the patron and the hotel's front desk employee was clouded with expectations and assumptions. For example, the patron made a reservation for a room by using the hotel chain's national reservation center. This center, in turn, is obligated to give the information to the individual hotels so that the hotels can then honor the reservations

Pricing: affordable rooms, various types of room , special offers for multi-night stay, last minute deals and varied of room rates.

Then the guest will proceed to the front desk for check-out, and then leaves the property and the process is ends.

The chart for the new process has been given. The process map shows how meeting rooms are allocated to guests. At the inception the customer asks for meeting room availability. The desk asks the guest about the capacity of the meeting room he requires and the timing when the meeting room is required. If the capacity of the meeting room matches with the meeting room at Escargo and the timing of the customer is such that the meeting room is available the guest request is accepted and the meeting room is booked for the time requested by the guest. At the time when the customer has booked the room, hotel staff will escort the guest to the meeting room and show him the facility. If the guest has any equipment to be used in the meeting room, the bell will carry the equipment to the meeting room. The details of meeting room booking are entered into the customer account and charges are made to her account. The transaction is closed when the guest leaves the meeting room. The offering of meeting room at Escargo will improve its value because guests can now conduct meetings at the hotel. This will enable the guests to conduct more business at Escargo. Escargo will have to make capital expenditure on building or refurbishing a room and converting it into a meeting room. The desk staff, hotel staff, and bell staff have spent time whenever a client asks for a meeting room. Further the cleaning staff will

The case study mentions that upon arrival guests are greeted by name and are given a brief orientation of the grounds and services. I recommend that Canyon Ranch takes this a step further and implements a system that recognizes repeat customers when they call. As of now, Canyon Ranch’s website only provides a 1-800 number that is provided to make reservations. However, many companies nowadays have sophisticated telephone systems that are able to recognize the phone number of repeat customers and actual tailor the directory based on that companies previous experiences with the company. I believe that this will provide an additional sense of belonging to the frequent visitors and would potentially encourage repeat customers to pre-purchase services that are of interest to them.

Guest check-in and check out, allocate keys to hotel guests after the correct identification (ID) checks, and ensure the guest has their preferred room. Explain the hotel facilities, restaurant details, be able to deal with any complaints calmly and communicate well with the management.

Effectiveness is considered when measuring the degree to which objectives are achieved and the extent to which targeted problems are solved. In contrast to efficiency, effectiveness is determined without reference to costs and, whereas efficiency means "doing the thing right," effectiveness means "doing the right thing."

The term efficiency is basically the ability to maintain quality of a task using a particular ability and the least amount of inputs. Effectiveness is a more straight forward direct response to a given task. Being effective means achieving present goals and measuring up against those goals.

This report is prepared for Ms Toni Carlos, an owner of small business called EIA (Education In Australia). The business was established nine years ago and expended with the time. As the time evolved the growth in the business has reached to the height that manual operations were not enough to handle the business. Expanding business from a small region to the national level is also one of the owner’s desires, which can be best managed by the use of information technology. This report enlightens the owner to incorporate the new method of information systems to reincarnate her business. This assignment provides the foundation on which the owner can combine her existing business logic and with new information technology to erect a powerful business capable of doing much more than its current capacity. This document provides references for the basic literature to make user understand of what information system can do and what kind of appropriate information system will be suitable for her business. The document is designed and the references have been chosen keeping in mind user’s current issues, new requirements, the

A Report submitted to Prof. J.M. Shah for the partial fulfillment of the requirements for the subject Information Systems for Management under NMIMS University