Hotel System

Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to

Each year the objective was to increase and attract more occupants which she did for the company. Also, the introduction of internet communications is a big plus for the business traveller using the hotel. We now know how important the internet is to every type of guest these days. Furthermore, location positioning is important and with hotels located on major highways, office complexes, airports and surrounding large shopping centres it is fighting other competitive hotels.

Guestrooms in lodging properties are sold by the front office. The front office desk must know at every given moment what rooms have been cleaned and are available for the guests. Housekeeping must provide the front desk with a listing of rooms that are ready for occupancy so guests can be checked in. In the communication between two departments is poor or breaks down, delays in guest check-in will occur , or people will be checked into rooms that are thought to be ready but that in fact are occupied or not ready. If this happens often, the hotel’s reputation will suffer.

The report discusses the national rating scheme, social media rating scheme and the positive and negative effects from the hotel point of view and the consumer point of view. The social media scheme that will be featured in this report is TripAdvisor as it is the largest travel website, which supply’s feedback from both customers and the hotel. The national rating scheme that is discussed is the Australian Automobile Association as it is the Australian hotel rating scheme.

Manual dependency will slow down the work and also lead to frequent errors in calculations. With improved computerization being involved in the maintenance of details of customer and staff members of various departments, error and inconsistencies can be reduced to a great extent. Proper guidance has to be provided to the customer regarding various services of the hotel. Validation of data will be ensured; only accurate valid and complete data will be stored in the database.

The Hotel Industry is characterized by large capital outlays, and elevated proportion of fixed expenses. The competition mainly entails costs and differentiation of products and services. Income from any hotel project can be upheld through room sales, food and beverage, exhibitions and conventions, entertainments, shopping complex, car parking service, and Neon-Signage.

In case, if the guest fails to inform the hotel about their cancellation, the hotel property may decide to retain the deposit which is received in advance from the guest earlier for covering up for any loss of accommodation revenue. If the guest does not inform about their cancellation to the hotel, then the amount forfeited is termed as RETENTION CHARGES. Alternatively if the hotel is unable to accommodate the guest at their arrival time, the hotel has to provide alternative accommodation of similar standard in another hotel and have to pay for the differences in room rates and any additional expenses for guest may have to incur. The department of reservation handles all requests of reservation for accommodation, interacts constantly with the customers and monitors the status of the room as well as reservation.

After clients have already chosen their room preferences or ticket, they need to type their personal information with many steps (Appendix 1, 2). However, when clients have an account in the CIS, these steps can be reduced quickly and safe. While clients add their information, the reservation website will ask them if they want to link their information through CIS account. (Appendix 3) than they just click to the CIS icon and choose which information they want to share. Finally, all information which has been accepted by clients will automatically send to reservation website and clients can go to the next step to finish their reservation. The second way will be when clients go to a hotel where they don’t have reservation yet, they still need to provide their personal information. But they can reduce time by only one simple step. First, the hotel should provide the services of the CIS, then clients log in their account and they choose which information category they want to share, immediately, all information will automatically be linked to the reservation system of the hotel.

This report is based on five stars which is related to our subject that is Hotel Management. We have prepared this report when we last visited Hilton Hotel Auckland which is located in the heart of Harbour side. We have fully utilise our time during the visit of this hotel. While preparing this report we have gain many knowledge and ideas of the fine standard hotels. During preparing the report we have chose this hotel to prepare our report because we find many interesting about this hotel. We thought that this is the best hotel to prepare our short project. Moreover, it can give us suitable view and conclusion to the report and utilise our time.

For each software, it also has some strengths that match various type of hotels’ specific needs. For Hotel ServicePro, the uniqueness can be customizing guests’ requests. For some particular special requests, the software can also record it and dispatch it out to management

Reservations capability lets you find the right room on site or across the world. You can book it online, or in the hotel website. You get real time availability to ensure full occupancy during periods. You have access to any level of availability information for a particular day. OPERA PMS gives you a full line of tools for inventory management, group rooms control and contract administration, reducing the administrative associated with groups and blocks. OPERA is good for communication, trains and locators, going fast. Guest satisfaction increases with timely and accurate messaging and locator services. Rate Management Tools provide greater control over rate inventory and availability. Extensive package handling functionality allows you to create flexible, detailed packages to meet the particular needs of your property operation. View Room availability for any day at a glance. PMS Rooms Management function ensures up-to-the-minute room status information including clean, dirty, inspected, pick up, out of order, and out of service. “Accounts Receivable gives you a clear financial picture of your entire operation. Front Desk makes

Hotel accommodation sector is one of the highly contributing sector in UK service sector economy. It consists thousands of hotels rooms across the country ranging from small B&B hotels rooms to most expensive hotels in the world.

In a competitive market, where customers are demanding and there are hotels to choose from for accommodation, it becomes significant from the hotelier’s point of view to make an impression which can attract the customers. Occupancy of the hotel defines the achievement of the hotel business and looking at this the hotels need to device a system that could help the customers to book their reservation well in advance.

Action: What the hotel should do when the guests arise at the hotel and find there no room for them; ‘most systems will automatically allocate a room according to the details entered during the check-in process’ (O’Shannessy, et al., 2001), is that we can advise them to stay in another hotel, which is near where our hotel located. And provide them with some benefits such as: giving a relevant discount for the room rate, provide a free breakfast or room upgrade without having to make another payment. ‘Performance management is about communication.’ (Bacal, 2007) Thus, we can still sell the room and make

They are often do not meet the requirements needed for hotels with 5, 4 and even 3 stars because of their size but they don’t inferior in quality of service by any means. The basic idea of boutique hotel is a unique, one of a kind, high-class accommodation for people with medium to high income that provides exclusive services tailored for the target group of guests.