House Carry Case Study

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

As a member of the HR department of a small retail company, I have been tasked with implementing a new employee training program. This class is being designed especially for our new customer service associates to ensure they are successful in their new position. “Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your service, reduce production costs, reduce mistakes, build confidence in your workforce, and create a better working environment” (Benton, 2014). Making sure that our new employees are fully trained is an investment in our company. When we have a skilled, trained workforce, productivity and efficiency will remain high.

The evaluation of training consists of a reaction, learning, behavior, and results. Results determine how much the trainee liked the program. Learning outlines what facts and concepts were learned. Behavior determines if the program had an effect on the behavior(s) of the trainees. And results highlight what was accomplished as a result of the program, i.e. reduction of turnover or cost. Evaluating a training program allows for an employer to identify and correct areas in which improvement is needed. In order accomplish company goals employees must be trained effectively. Training cannot be an afterthought; it should be planned and implemented correctly. Career Development Strategies

Unconcealed carry is a very scary thought for some, but for others, it’s a way of life.

He is brand new to the company and his first two days on the job he joined me at 8022 and we completed up to day 4 on his EPP. When I am with Fletcher next week we will review the information from day 2,3,4 along with covering day 5 and 6, which then he will have completed his EPP. Fletcher also completed the following training days; Selling 101 & 3 Keys, Custom Product Policy, Embroidery Order Form Policy, Embroidery Machine Maintenance, and Custom Player Program Before completing the Selling 101 training day, Fletcher and I broke down the coaches’ guide and dug into what Selling 101 should like and the standard for all associates sales floor behaviors. Overall, Fletcher picked up on the information very fast and I look forward to seeing his growth with the

The Dollar General cooperation ensures that a well-established training plan in all departments is developed and implemented in line with the strategic plan. Training will assess the needs of the implementation plan and the organization as a whole. Evaluation of the training method will be used for effectiveness and suggestions for improved practices that is beneficial to the organization. It will be placed a high on the list of priorities for resource allocation. At the operational level, the managers may be requested to provide new concepts on the quality of training and educating for the new implementation plan.

The 2015 Texas legislature passed a bill to allow concealed handgun permit holders to begin carrying their handguns openly. You do not have to conceal your gun like you did in the past. The bill was signed into law on June 13, 2015, and was effect as of January 1, 2016. Handguns should be carried in a hip or shoulder holster when out in the open now. Businesses can in fact say no to guns on their sites, areas that were considered gun-free zones before this bill took effect remain gun-free zones today. If businesses decide to ban guns they have to post signs to let their customers know. Some of the businesses in Texas (and other states) that are banning open-carry include Whataburger, H-E-B, Whole Foods, Randall’s Food Markets, Torchy’s Tacos, Jimmy Changas and Gringo’s Mexican Kitchen. Ariana P Habich/shutterstock.com. www.keranews.org

Now Home Depot focuses on in-store training, such as doing exercises from a workbook and analyzing sales reports, so more supervisors can have time to complete the training. I found that Home Depot's training is similar to case analysis we do in college. This type of training may increase total participation since they can be done in-store and improve supervisors' analyzing skills. However, I think that this type of training is ineffective to actually improve supervisors' important soft skills, such as communicating with employees and delegating responsibility. Since the article mentioned that the main problem of old training is a lack of people skills, I do not think that Home Depot's training system is effective to resolve problems, such as struggling with asserting authority, communicating with workers and delegating responsibility. To improve its training system, Home Depot needs to focus on developing people skills and have activities based on communication and interaction.

Training is an important facet of developing and managing human resources at any organization. Training should improve not only organizational efficiency and employee productivity but it must also improve employee skills and make employees feel valued. At Clapton Commercial Construction (“CCC”) Company’s Arizona location, it is important for the company to hire and retain good employees. To that end training and development should be essential and consistently provided to employees at all levels of the organization. Training program should be designed so that it is tailored to the particular function the employees perform in the company, and also so that the company as a whole works as a

: In 1992, the Cable Television Consumer Protection and Competition Act required cable companies to give a certain number of their channels to local broadcast programs. The Cable Act included several “must-carry” rules that limited the control of open channels by cable programmers and increased competition for the left over channels. Soon after the Act became law, Turner Broadcasting System, Inc., the owner of several cable programming operations, brought this case against the FCC and challenged if the must-carry regulations were constitutional. A special three-judge U.S. District Court ruled in favor of Turner Broadcasting, granting the summary judgment that the requirements were consistent with the First Amendment and intermediate scrutiny

Any training provided can be monitored and evaluated to ensure we get a return on investment (ROI). This can be done with the support of line managers and the appraisal process.

There are many different training methods which the organisation utilises to train and develop their employees in all different departments and groups, however, the three main training methods used to train sales floor customer assistants within Marks and Spencer are on-the-job training, coaching and off-the-job training (Blogs.thegrangeschool.net, N.D). According to Pineda (2010) training within an organisation must be evaluated due to their training needs having to have beneficial and profitable outcomes for the business.

These steps helped in calculating various components of ROI which includes both the calculation of tangible and non tangible benefits, evaluation of confidence level amongst the newly trained employees, monetary value gained or lost, impact on turnover, measurement of service improvement, and last but not the least job satisfaction amongst employees after this coaching program, which will finally have impact on business. (Chapter 6-Training Evaluation-Results &

The training is expected to reduce the performance gaps at Lowe's Company Inc. by improving management and employees experience, knowledge and skills. The training is to identify and help employees with their roles and responsibilities to fulfill customer needs. Training will equip leaders with conflict management skills and motivation skills to help increase sales and focus on organizational goals. As a general outcome of the training, the training will enhance customer service skills, knowledge around products and services. Lastly, build leadership skills that will better serve employees by boosting their engagement level.

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.