Housekeeping Common Mistakes

One of the hotel policies for Premier Inn is that the guests must check out of their room before 11am and checking in is at 2pm. That gives housekeeping time to clean and prepare the rooms for the following guests. However it is also hotel policy to never turn a guest away no matter what time they leave or arrive. So the procedure is that if the guest arrives too early we first check in to see if there are any clean and ready that they can be checked into. If there are then the guest can be asked to complete the relevant forms and settle the payment then go to the prepared room. If the room is not ready then the guest will be invited to complete their paper work and then wait in the food court next door and then the receptionist will call them when a room is ready. It is important to follow the procedures because that is how a business upholds its standards. Failure to follow the procedures might lead to different levels of service that will cause confusion to the guests and staff alike. Dissatisfied guests are a result of differences between the ‘styles’ of service provided by various members of the same team in a company.

For all settings, the condition of the premises should provide sufficient assurance as to the health, safety and welfare of all of the people who use the building. Good standards of hygiene should be always be maintained and there should be sufficient space so over-crowding is avoided. The Education Regulations stipulate:

The general principals for environmental cleaning are to ensure the hospital environment is as clean as possible to reduce the risk of infection, and that all precautions are taken in accordance to legislation and Healthcare policy’s and guidelines. “To prevent the transfer of micro-organisms which may cause infection, and to prevent the transfer of foreign protein which may cause adverse reaction and pose the risk of spreading diseases e.g. vCJD. “

Showing respect at all times, having respect for residents privacy and dignity when bathing or assisting them in toilet routines. Knocking on doors and

Sanitation is of utmost importance in hospitals. Personnel must be trained to be detailed oriented and thorough in their housekeeping routine. A clean hospital is one entices patient and staff. Incident of staff infection will decrease and the morale and general wellbeing or patient will

Once the couple started to get settled into their room, a number of different incidents occurred that could of easily been handled with a properly trained staff that executed 5-star customer service. McKenzie asked for a luggage rack, which was promised immediately and never delivered to his room. McKenzie also made several requests that extra pillows be brought to his room, which were promised and were failed to deliver (Kayalar). With key persistence he was later told, “the hotel did not have extra pillows available.” I want to note that the hotel was not at full capacity, so if proper customer service was instilled in the employees a trip to a vacant room for a pillow could have easily solved this request. The couple in turn requested towels to use to bulk up the flat pillows. Thankfully, the towels were delivered, however, the employee did not address their inconvenience and in fact never said a word or had a smile on their face. Customer service is not only providing the material, but it is also having the face of the employee that is representing the company or business to make a good impression on the guest or client. Another issue with the room was the restocking of everyday

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

The treatment of residents as well as staff is expected to be done professionally and

The core benefit Be Our Guest provides is high-end equipment outsourcing and logistical support. The company differentiates itself based on the quality of its service and a

Angela may well be successful in court, as it could be argued that there is an implied term in the contract that the hotel should provide reasonable care. As seen in similar circumstances in Olley v Marlborough Court Ltd, by leaving the door to Angela’s room unlocked, the hotel did not fulfil this term of providing reasonable care. The sign on the back of the door is not an express term within the contract, as it was not communicated at the time the contract was made.

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

special attention should be given to maintain quality in the case of the Hotel and

Hankins did not even want to speak with the manager; he just wanted a room. Further poor customer service was displayed when the operator did not tend to Dr. Hankins’ needs, and forcefully insisted his opinion that Dr. Hankins should talk to his manager. Mr. Metz needs to review the rules of how to properly deal with the guests and their requirements to the employees. Aside from the operator’s lack of responsibility, the manager did not show any professional behaviour towards the guests. After listening to Dr. Hankins’ problem, the night manager did not approach him with a resolution as he promised. As a result of inadequate service and unprofessional behaviour, the Hankins wasted their time in waiting for a solution. An additional problematic area that should be looked into is the way the members in the staff treat each other. When Dr. Hankins brought the predicament up with the receptionist, the receptionist went and yelled at his/her co-worker in front of the guests. This surely shows how poorly behaved the receptionist have conducted him/herself. It was not solved in a mannerly order and for that reason alone, is a problem.

Maintaining your barracks room is a very easy task to do. It does not take much to put your dirty clothes away or evem wash them or to make your rack or even