Essay on Housekeeping and the Guest Cycle

We must know which visitors we can expect. For example, guests for a wedding (because a wedding will be held in one of the halls of the hotel), or businessmen who come for a business meeting, or a family on vacation.

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

Throughout the years, lodging has changed greatly compared to then. Reliable changes have been made such as better beds, more sanitary rooms and just further maintenance toward the overall stay. Also it is much easier to find safe and clean hotels, unlike before. Choices upon choices are brought to everyone. Before, bedrooms were not kept very clean or didn’t look to appealing to say the least. Most rooms, without a doubt, looked like hospitals or jails. Then there’s service. Although we don’t know whether the service from workers were poor or not in the past, having superior manners toward customers is a must now.

The Hotel Monaco recognizes that 65 percent of their clients are business travelers and therefore accommodate this clientele’s stay with the appropriate amenities. They do this by providing three meeting rooms, each guest room has a two-line phone and a fax machine, they provide business services at the front desk, and have full audio/visual department. Where they go above and beyond is being the Hotel Monaco is of a boutique design with 192 rooms priced in a four-star range they provide the same quality and services of a luxury hotel but in an atmosphere of staying at a friend’s home. These adaptations in their operational organization to better suit the needs of customers within varying regions of operations have effectively proven to be profitable.

House Keeping is a heart of the hotel management industry. Hotels, motels, and inns around the world can succeed without ballrooms, meeting rooms, swimming pools, or even restaurants. But the one thing every successful lodging establishment must have, regardless of it’s size, location, or industry segment, is clean rooms. Room sales generally drive 70 percent or more of the revenues generated by lodging establishments. Without a well managed housekeeping department, there would be no rooms to sell (Martin R. J.,1998)

To begin, we all at one point stayed at some sort of hotel. When my family checks in and we get our room key, we are expecting to see the carpet vacuumed, the toilets scrubbed to a pristine white, and most importantly: bedsheets that lack bedbugs and long black hairs. But knowing if the maid changed the

The analysis is based on research into the topic as well as face-to-face meetings with industry professionals of the Hilton Airport Hotel. Results of data gathered show that investment in staff training and constant improvement of standard and practices greatly affect service provided to customers.

As hotel brands contend with the challenge of trying to cut costs during economically difficult times while still attempting to meet high customer expectations, overall satisfaction with hotels is down notably in 2008, according to the J.D. Power and associates 2008 North America Hotel Guest Satisfaction Index Study(SM) (WESTLAKE VILLAGE, Calif., July 29 PRNewswire). The study finds that problems with hotel/room maintenance are more common in 2008, compared with 2007, with this issue being one of the top five most frequently reported by guests across all

This hard physical work required a tremendous labor force trained to handle organized chaos. The staff, both nice and hard working were limited in their abilities and appeared destined to pursue this endeavor for the rest of their lives. It presented an experience distant from the hotel culture.

Limitations that occurred with this report are the sources. Some sources might not be creditable or up to the standards of the International College of Hotel Management. Another limitation is that some of the sources will be bias and not have enough knowledge and information for this report.

To begin with, primarily a guest’s overall impression of the hotel is entirely dependent on the cleanliness of the hotel and housekeeping department plays a vital role in providing an exceptional experience to its guests. Therefore housekeeping department in the hotel is considered to be the heart of the hotel. The house keeping department plays an important role in attracting the customers by keeping the hotel clean, attractive, comfortable and welcoming surroundings which will help in determining whether the guest is happy with the service provided to them.

Is there a relationship between my team as the designer and the guests entering the hotel, therefore care of duty?

special attention should be given to maintain quality in the case of the Hotel and

There are many issues that Mr. Metz should be concerned with when it comes to running the ATMI hotel. It is the general manager's job to make sure the guests are being pampered and taken cared of. The most apparent issue that the guests; Dr. Hankins and his wife had was the lack of cleanliness in the room. A hotel's