How A Specific System Used In An Organization Has Transformed How The Organization Operates

977 WordsApr 5, 20154 Pages
Systems that Transformed How the Organization Operates Roger D. Jones Jr. CIS 207 December 13, 2014 Cornell Perry Abstract This paper details how UPS was able to stay relevant in the shipping and distribution world by updating old practices with new and proven technology. By spending some of their profits on a newer and more efficient way of doing things, UPS was able to stay ahead of their competition while receiving great reviews and profits from their customers. Specifics of who was impacted, how they were impacted, and what results occurred have been discussed in this paper. Mainly the workers, the business leaders, and the consumers have been affected by this change. When we look back at…show more content…
The way the company decided to rectify this problem was by purchasing and utilizing automated package sorters. They called it package flow technology and basically what it involves is the automatic and rapid sorting of packages to guarantee efficient and accurate shipments. The tradition of relying on human sorters to memorize hundreds of streets and back roads in particular communities leads to a small share of parcels that either are loaded on the wrong truck or misplaced among other customers' packages, said Dan McMackin, a UPS spokesman in Atlanta. While the company still relies on people to load customers' packages, UPS is investing heavily in technology to make the labor-intensive work more efficient. (Bennett, 2005) This change from people to machine did not sit well with employees who became laid off or switched to a different department, but after seeing the company rebound it was recognized as being the right choice and solution to their problem. The problem UPS did not recognize sooner was humans make mistakes and unfortunately too many were made and the company was placed in the public spotlight which caused this solution to come about. While it is true that often time’s companies choose new technology or manual labor, the results heavily favor the new technology. Nobody wants people to be laid off or lose their jobs to a machine, but in this day and age companies have to
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