How Do Differences Of Employment Regimes Shape Job Quality? The Call Centre Industry?

In terms of jobs within a country, supreme executive authority gets a mandate from the citizens of the state, not from the corporations. Corporations, especially Corporate America, have usually nothing to do with the livelihood of the work force to gain economic power. It is much more interested in the stockholder's profit margin. Why

The changing composition of employment relates to the change in the structure of the workforce. Job growth has become generally greater in those segments of the labour force with relatively low levels of trade union membership, and a contraction of employment among the more highly unionised segments of the labour force (Healey, 1995). Most of the employment growth that occurred in the 80’s and 90’s was confined to the private sector whose union density was considerably lower to that of the public sector. In addition to that, the constant decline in the manufacturing industries, where unionisation is high, compared to

Thus, in my workplace our shifts tend to focus more on intangible factors, such as employee productivity, customer satisfaction and repeat business. In the business of telephone customer service, we view our supply and demand in terms of how well we are meeting the demand of calls coming in and how well we supply the desire of our customers to have their issues resolved in a timely manner. During periods of high demand, such as the holiday season, we staff more employees to work the phones. Similar to the situation in scenario 2, we have to be certain that the number of representatives on the phone is still profitable by the business, so while there may be a small wait time for a customer to speak with an agent, it is more profitable for the customer to have a five minute wait than to put twenty more people on the phone to meet that increased business need.

I have no call center related employment on my resume, but I do have great customer service skills based on my employment at Eastern Arkansas Diabetic and Medical Supply, which I had to communicate and meet customers' needs daily. I am a quick learner and I can adapt very easily, especially working in a fast pace environment.

In the labor market, some workers sell their labor services collectively through labor unions. The unions work to raise the wage rate for its members. There are two union models namely: exclusive/craft union and inclusive/ industrial union. Exclusive unionism is the practice of restricting the supply of skilled labor to increase the wage rate received by the union members. A decrease in supply raises the equilibrium wage rate but reduces the number of workers employed. The policies that restrict labor supply include: immigration restrictions, child labor restrictions, encourage compulsory retirement, enforce a short workweek and enforcing occupational licensing. Inclusion unionism is the practice of including as members all workers employed in an industry regardless of their level of skills (Levin, 2015). The union can put high pressure on the firm to agree to their

However, life has changed, globalization and feminism have had a huge impact on the work environment all around the world. Technology has also made many jobs easier, yet very, very similar. Because of these changes, unemployment has become an issue all around the globe. The government views the unemployment situation as an individual problem.  From the government’s perspective, unemployment is due to the lack of training of the individual.  However, because

Over the past 50 years, the UK's employment structure has changed in line with the Clark Fisher Model. 50 years ago, the UK's secondary sector was of fairly high importance with 38% of people employed in it, but since 1960, it has been in decline with the UK experiencing deindustrialisation. In 2010, only 18% of of people were employed in the secondary sector while 80% of people were employed in the tertiary sector. The main reason for this is globalisation.

One of the effects of structural unemployment is work intensification. The few people qualified for the job are overloaded with work, being forced to work longer hours in the attempt on meeting companies’ targets. Almost 1\3 of full-time employees work routinely more than 48 hours per week, and 1\3 of these work frequently more than 60 hours per week (Peetz et al, 2003). According to the OECD report, Australia has the most substantial percentage of workers operating long hours in the OECD and it is now the 2nd longest working time nation in the advanced world (OECD report, 2012). On the other hand, 1 in 7 workers is underemployed: that means, they are employed for less hours than they want, and 1\4 of these have a part-time job because they cannot find full-time work, limited by their scarcity or mis-match of skills (Wilkins, 2007). Moreover, Australia has one of the biggest percentage of underemployment among developed countries as well as a remarkable amount of long term redundancy (OECD report, 2012).

Call centres are integral part of any particular organization in today’s modern world as they play a crucial role in the business world and act as the primary source of contact with the customers (Abbott, 2010). The performance call centres play in organizations are increasingly importance in ensuring that the organization offers excellent services to end-users and their customers (Bruton, 2012). As the business environment changes every day, customers are becoming more demanding and sophisticated with their needs, desires, and the quality of their products and services. Thus, every organisation should aim to keep resources (both human and technical) as high as possible while maintaining the quality of services to the customers and ensuring employee satisfaction.

The most important function of employment law in the economic perspective is to determine the limitations of managerial authority so as to protect workers against inequality in the commodification of labour. The main objective of labour law is claimed to be a countervailing force to counteract the inequality of bargaining power which is inherent and must be inherent in the employment relationship. Can labour standards and labour market regulation be an input into efficiency and competitiveness? The essence of employment law inevitably affects the efficiency of a business in a competitive market. We then need to determine in what way it affects the efficiency and competitiveness, whether it improves productivity, labour and skills.

I quickly learned that call center work can be stressful, and I have had my fair share of tough conversations with customers. Despite the stressful nature of these jobs, they taught me something I would not have otherwise learned. I began to look back and understand how I misunderstood the fast food worker having a difficult day or the times I was not graceful to a call center representative assisting me. After I worked in these roles, I now understand and empathize with the challenges employees in the service industries

In relation to participation in the EU, various countries have different approaches to encouraging employee participation.

Some governments used employer subsidies and promoted entrepreneurship while some additional measures have been taken to address the issue of undeclared work. Many Member States continued to introduce changes to their employment protection legislation to address the balance between flexibility and security and address the segmentation of the labour market.

Across the world vast majorities of workers are undergoing a series of major employment cataclysms. The deindustrialisation of the major western economies over the past thirty years has stimulated the emergence of new economic powerhouses, the global influence of neo-liberalism, and the associated transformation of the capital-labour contract, of which have all radically altered and shaped employment across the industrial world (Saad-Filho, 2002). In the context of these pro-capitalist dynamics, work as a whole is undergoing further transformation as jobs are now veering away from traditional employment models in favour of neo-liberal organisational systems (Bellucci, 2015). Unfortunately, such significant changes in international industrial

"At the core of any account relationship is client service and a human connection to a service industry. That's why employees' behaviors significantly influence client retention and loyalty" (Chandler 2009). Virtually everyone who has ever called into a 'call center' has received the warning 'this call may be recorded for quality control purposes." Recording calls with customers is an excellent way to monitor the 'real life' interactions of employees with members of the public. Unlike a staged scenario, employees must spontaneously react to customers with unusual or unreasonable demands and manage them in a manner that is emotionally sensitive yet still protects the brand image. And, of course, the knowledge that they are being recorded can make employees more mindful about being on their 'best behavior' when speaking to a caller.