Cisco Systems, Inc. is an IT company that specializes in the selling of networking and communication products and services. It is a B2B company where they sell its products primarily to large enterprises and telecommunications service providers, but it also markets products designed for small businesses and consumers such as routers, modems, and home network management software. The products and services aim to transport data, voice and video communication within buildings and campuses as well as around the globe. The services include routing, switching, home networking internet protocol telephony, optical networking, security,
“The Internet has had an enormous impact on system architecture.” (Rosenblatt, 2013, p.417). The reward of selecting an Internet-based architecture has the benefit of being able to assist the users with daily business transactions in an environment that is online. “The shift to Internet-based collaboration has been so powerful and compelling that it has been named Web 2.0. Web 2.0 envisions a second generation of the Web that will enable people to collaborate, interact, and share information more dynamically.” (Rosenblatt, 2013, p.419). Also, with the Internet-based architecture, the whole system is on the web server, eliminating the need for a server/system. “In an Internet-based architecture, in addition to data and application
Cisco implement a customer self-service which allowed customers to basically help themselves with their problems. By making it so that they could input data into the database, they were able to diagnose their own problems and fix them from home. Doing this contributed a lot to Cisco’s success because customers new that if they needed a problem solved, they wouldn’t have to wait around for days and sometimes even weeks to get help.
Cisco is clearly the one of Information Age companies. Cisco gives the priority on the Information Technology. In the case study, Cisco adopted strategy of systematic acquisitions and strategic partners, which proof that Cisco focuses on cooperated information. Cisco also concerned about standardization, flexibility, extensibility, and scalability. The decisions that Solvik and his team made during this case trends to emphasize how more Cisco becomes closer to the definition of Information Age company. They applied internet and intranet which is not so popular at that year for employee self-service, communication and distance learning, customer
Riordan Manufacturing is in need of a new network, this plan will develop a network that will benefit the business, the employees and the customers in a manner that will provide all of them with a smooth operating experience as well as to future proof the entire network. The Network will handle all incoming and outgoing traffic for both the employees on the intranet, as well as the customers on the external internet web site. Quality of Service (QoS) will be implemented to assist in data tracking for use of the bandwidth to determine and plan how much bandwidth is needed and to determine where congestion
The Cisco Company began its web development in the early 1990s and that was an attempt which made them to move forward for the web enablement after the big investment on the ERP system. There were major benefits associated with the system and the big investment of almost 100$million. The main plan was that the company would enable all of their application which will lead to the high percentage of the Cisco customers, partners, suppliers and the interaction with the company is network based and also that begins at the Cisco home page. The other reason for implementing the web enablement was that the company built its business process on its own with the global internet.
Yemen G.; Chatterjee S.; &Bougeois III L. (2003). Cisco: Early if not Elegant (A). University of Virginia. Darden Business Publishing.
When John Chambers assumed the CEO position, he outlined some very specific objectives for Cisco’s future success. His plans included creating a one-stop shop for business networks by creating a comprehensive product line, to make acquisitions an efficient business process, to create industry-wide software standards for networking, and to choose the right strategic partners. All of these efforts would change the way companies and industries operated by creating an infrastructure of networked voice, data and video.
“All things are possible with the right technology!” said Helmut Schwartz, the recently appointed CEO of Globe Alive, Inc. (GAI), an Edmonton-based software company. Speaking at a monthly management meeting of GAI executives, Schwartz continued. “With the right technology in our organization, we can facilitate efficient communication between global partners, discern in-bound supply chain elements from out-bound shipments, expedite customer orders in a timely manner, electronically transfer funds around the world, and monitor employees to ensure they are being productive. And that list is by no means exhaustive. Believe me when I say, all things are possible with the right technology. When I shared
Networking communication, such as the intranet and Internet, provides a collaboration platform that allows business employees to share and edit documents and projects across the organization. Successfully introducing these components into the widget company will make business a lot easier to manage and will help increase productivity.
“No longer is IT just another tool the CEO might use to accomplish costs saving and operational ends. Today, information technology can help solve product problems, set new levels of service and create new distribution and communication channels.”
The nature of the market structure and demand of Cisco Systems is its business market which contains fewer but larger companies. For Cisco Systems, this implies that even though they have fewer clients than other companies, they still have a good and profitable relationship with their clients. For the customers of Cisco Systems, this implies that they will receive better and faster service and products because they don’t have to compete for the attention and service of Cisco Systems.
Warid seeks to be the trendsetters in customer service, with its 'one-stop ' concept for all its customers’ telecom requirements. This is being achieved with the provision of a one-window operation for on-the-spot issue resolution and one-stop service. Warid has the maximum number of Sales and Customer Service Centers countrywide, backed by two state-of-the-art Contact Centers of international standards that are equipped with the right facilities to ensure real-time online services. Its highly trained and well-groomed team of Customer Service Executives provide round-the-clock-support. Warid has setup Corporate Lounges, with a customer-friendly environment to provide personalized care to our corporate clients. Furthermore, an extensive network of franchises, kiosks and mobile units ensure easy and convenient accessibility.
Cisco System becomes a $12 billion high-technology company with over 47,000 employees in not less than 54 countries of the world due to its strategic management policies and practices among which is diverse
Cisco rapidly grew from a start-up to $500M global corporation by January, 1993 when the case begins with Pete Solvick, CIO of the company faced with the daunting task of upgrading its transaction systems and data warehouse. Cisco had exponential growth through the 1990s, averaging at one point an 80% compound annual growth rate while also accelerating new product development and introductions throughout its direct and indirect sales channels. Systems outages were becoming more common as were product shortcomings due to the IT systems supporting key processes becoming faulty and only partially operating the majority of the time. Clearly Cisco had outgrown its current transaction processes and data warehousing infrastructure.