How Does Cisco 's It Web Enablement Initiatives Reinforce And Demonstrate That Belief?

Cisco implement a customer self-service which allowed customers to basically help themselves with their problems. By making it so that they could input data into the database, they were able to diagnose their own problems and fix them from home. Doing this contributed a lot to Cisco’s success because customers new that if they needed a problem solved, they wouldn’t have to wait around for days and sometimes even weeks to get help.

Cisco is clearly the one of Information Age companies. Cisco gives the priority on the Information Technology. In the case study, Cisco adopted strategy of systematic acquisitions and strategic partners, which proof that Cisco focuses on cooperated information. Cisco also concerned about standardization, flexibility, extensibility, and scalability. The decisions that Solvik and his team made during this case trends to emphasize how more Cisco becomes closer to the definition of Information Age company. They applied internet and intranet which is not so popular at that year for employee self-service, communication and distance learning, customer

“All things are possible with the right technology!” said Helmut Schwartz, the recently appointed CEO of Globe Alive, Inc. (GAI), an Edmonton-based software company. Speaking at a monthly management meeting of GAI executives, Schwartz continued. “With the right technology in our organization, we can facilitate efficient communication between global partners, discern in-bound supply chain elements from out-bound shipments, expedite customer orders in a timely manner, electronically transfer funds around the world, and monitor employees to ensure they are being productive. And that list is by no means exhaustive. Believe me when I say, all things are possible with the right technology. When I shared

The Cisco Company began its web development in the early 1990s and that was an attempt which made them to move forward for the web enablement after the big investment on the ERP system. There were major benefits associated with the system and the big investment of almost 100$million. The main plan was that the company would enable all of their application which will lead to the high percentage of the Cisco customers, partners, suppliers and the interaction with the company is network based and also that begins at the Cisco home page. The other reason for implementing the web enablement was that the company built its business process on its own with the global internet.

Networking communication, such as the intranet and Internet, provides a collaboration platform that allows business employees to share and edit documents and projects across the organization. Successfully introducing these components into the widget company will make business a lot easier to manage and will help increase productivity.

“The Internet has had an enormous impact on system architecture.” (Rosenblatt, 2013, p.417). The reward of selecting an Internet-based architecture has the benefit of being able to assist the users with daily business transactions in an environment that is online. “The shift to Internet-based collaboration has been so powerful and compelling that it has been named Web 2.0. Web 2.0 envisions a second generation of the Web that will enable people to collaborate, interact, and share information more dynamically.” (Rosenblatt, 2013, p.419). Also, with the Internet-based architecture, the whole system is on the web server, eliminating the need for a server/system. “In an Internet-based architecture, in addition to data and application

Cisco has a powerful presence among sizeable corporations, which creates a vast loyal customer base. Cisco has a strong impact over enterprise purchasing decisions, for which several of its IT leaders acquire Cisco products virtually by default. Cisco’s customers perceive the safety of purchasing from a resilient global leader, which gives these corporations the opportunity to acquire WLAN equipment bundled with switches, and other equipment at great prices. The significance of Cisco 's loyal customer base is magnified by the fact that, “through 2017, more than 60% of global revenue from sales of wired and WLAN access infrastructure will continue to come from North America, Western Europe and Japan.”(Gartner)

The purpose of this report is to outline the web architecture and components that enable internet and web functionality.

Cisco has been a top organization in the information and technology world. CISCO has made the future of the Internet by generating astonishing value and opportunity for their customers, employees, investors and partners and has become the universal leader in networking, communication and collaboration (“CISCO the Network”, n.d.).

CISCO SYSTEMS INC., is one of the worldwide leaders in networking for the Internet, headquartered in San Jose, California, that manufactures, designs and sells networking equipment. Their unique hardware and software designs are used for connecting computers and PC networks, so the populace have trouble-free access to information. The company was originated by two computer scientists in 1984 from Stanford University in quest of a simpler way to connect different types of computer systems. They distributed its first product in 1986 and is now a global corporation, with over 74,042 employees in more than 115 countries. Cisco solutions today are the networking nuts and bolts for service providers, small to medium business and enterprise customers which includes corporations, government agencies, utilities and educational institutions. In major development, according to Cisco blogs, 2015 , "Cisco’s intent to acquire Maintenance Net, a privately held company providing a cloud-based software platform that uses data analytics and automation to manage and scale attach and renewals of recurring customer contracts "

Cisco Systems, a Global leading company that manufactures and markets Internet Protocol (IP) equipment, uses routers to send digital and voice data over the Internet. Founded in 1984 by three former Stanford University Students, Cisco first found early success by targeting Government agencies, Universities, and the Aerospace industry. In 1998, Cisco began targeting big businesses and other agencies. Cisco did their Initial Public Offering (IPO) in 1990. However, disagreement between founding partners led to two of the founding members parting ways with the company. In 1994, Cisco suffered another major setback: “Cisco’s

Enterprise is led by Padmasree Warrior and Paul Mountford, senior vice president/CTO and senior vice president, sales, respectively. Emerging countries is led by Wim Elfrink, chief globalization officer and Edzard Overbeek, president, Cisco Asia Pacific and Japan.

Customers prefer to use self-service for handling their issues rather than calling in to speak with a live customer representative. The reasons are self-service options are more efficient and gives the customer control of the situation. In contrast, some service leaders believe that their customers prefer calling rather than self-service. This is true to some extent as customers are forced to call because the self-service options are unavailable or available but not simple to use. “It turns out that most customers don 't just like self-service—surprisingly often, we go out of our way to self-serve. How customers want to be served, and how they want to engage with companies, has changed considerably in the past decade,” writes Dixon, Toman & DeLisi (2013, p. 12).

There has been an explosive growth in use of internet and World Wide Web and also in multimedia technology and

Warid seeks to be the trendsetters in customer service, with its 'one-stop ' concept for all its customers’ telecom requirements. This is being achieved with the provision of a one-window operation for on-the-spot issue resolution and one-stop service. Warid has the maximum number of Sales and Customer Service Centers countrywide, backed by two state-of-the-art Contact Centers of international standards that are equipped with the right facilities to ensure real-time online services. Its highly trained and well-groomed team of Customer Service Executives provide round-the-clock-support. Warid has setup Corporate Lounges, with a customer-friendly environment to provide personalized care to our corporate clients. Furthermore, an extensive network of franchises, kiosks and mobile units ensure easy and convenient accessibility.