How Does Conflict Cause Change in Terms of Lis?

960 WordsOct 30, 20114 Pages
The Oxford English Dictionary defines conflict as "a state of opposition ... the clashing of opposed principles...the opposition of incompatible wishes or needs". Change is "the act or an instance of making or becoming different." It is not surprising, then, that organisations experience tensions when new strategies are introduced, as it is at just such times that established principles and methods are most likely to be challenged, altered or jettisoned. The present environment in which LIS are operating is one of rapid technological development, increasing competition and social change (Bluck, in Pinder and Melling, 1996). Like many other organisations, they have had to reassess conventional practices, are adopting…show more content…
As Goble (1997) notes, they also face competition from external providers in an increasingly commercialised information services market where there is rapid price inflation for both printed and electronic sources, adding pressure to already tight budgets. Further, in a service economy, consumers have become more demanding and, lastly, the composition of the workforce is changing, with an ageing population, more women, plus more part-timers and job sharing (Mullins, 1996). In response to, or in anticipation of such factors, organisations may initiate change. This can incorporate both structure (hierarchy and division of work) and culture (how things are done - values and norms), and such change may involve, amongst other things, costs, job design, staff development and training, working conditions and new services or products (Cornell, 1996). Change and how people react to it are important features of organisational life. Conflicts can arise at any time but because it derives from people wanting or perceiving different things, a period of change is, by its very nature, likely to provoke mixed reactions, ranging from enthusiastic acceptance to overt resistance. As discussed above, interpretations about the scale of the changes currently facing LIS vary. My own view is that whilst much change, especially in the public and academic sectors was initially driven by
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