How Does Design Bring Meaningful Experience Persuasive Technology?

This paper gives a clear understanding on the current state of art on the IoT. The primary idea of the IoT concept is the pervasive existence around us of a wide range of things such as Radio-Frequency Identification (RFID) tags, actuators, sensors, mobile phones, etc. These are able to communicate with each other and collaborate with their neighbors to reach collective goals through distinctive addressing scheme.

In the research paper I researched ‘How contemporary designers perceive emotional values and giving the values to their products’. What I reckoned out of the reseach was that designer have to care about the story behind the making process. Purchasing those objects is that people are somehow investing onto the designer’s imaginary world. Objects can became precious not only because its material, but because of its process, extraordinary skill or unique skills, and the time are invested to create.

Internet of Things is the connectivity concept which makes all the devices, connected to the main monitoring device via Wired or Wireless. The communication that is been used by IoT is possessing an RFID. Every device in this IoT network seems to physically individual, but they are all connected with a same unison. There are more than 12 billions connected and according to stats, in coming years it would increase to more than 26 times of present. IoT is the most fashionable way of connecting devices and communicating them in an intelligent way. As all the devices are connected, it is now driving the world towards a single and large information system.

Aesthetics and their role in experience design have been thoroughly researched in the disciplines of human factors, cognitive psychology, informatics, and design. Numerous studies examined in this paper will demonstrate how aesthetics can dramatically affect user response to the perceived credibility and usability of products and systems (David, Glore, 2001). The importance of

In literature, the concept of customer experience was first introduced into public by Holbrook and Hirschman (1982) and, before that, the keyword was customer evaluation/assessment, which focused on the overall service outcome, however, losing sight of the touch points of customer experience in the service delivery process (Brown, 1980). Pine and Gilmore (1998) spread the concept of customer experience, saying that we are entering an era of the experience economy-work is theatre and every business a stage-and that service providers should concentrate on customer experience since service is becoming rather commoditized and experience matters most. In the past few decades, the concept of customer experience has been enormously extended and highly implemented into the majority of service-centric industries, nowadays even contemporary online business model (Holbrook, 2000; Addis & Holdbrook, 2001; Prahalad & Ramaswamy, 2004; McLean & Wilson, 2016); for example, Gartner has recognized the importance of customer experience management in

the interaction with the people and their needs. And accordingly the design which I made takes

The technical definition given by Don Norman and Jakob Nielsen says, “The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother. Next, comes simplicity and elegance that produce products that are a joy to own, a joy to use.

Almost closer in their professional relationship yet different in their process and design disciplines UX and UI are very crucial parts of a product. User Experience (UX) is the process of enhancing customer satisfaction by improving usability and pleasure through structure, analysis and optimization of the potential interactions between the customer and the company. Breaking on the user experience lets distill on what’s working behind the scenes.

Creativity can be defined as the act of creating new ideas and turning them into a reality. This, along with empathy for a great bond to aid solve some of design’s problems. Once the designer has empathized, a creative designer will create some sort of solution to the problem which is almost original and creative but also solves the problem at hand efficiently. Most creative designers find it hard to merge their creative side to the empathetic side, but those few who are able to use the two unified, bring about some of the best solutions known to the design

A simple user interaction is never simple. A person responding to a product, service, or information tool is also influenced by his or her surroundings, branded content, and even other people woven into the experience. When we study, craft, and engineer an experience, we need to consider all these elements in order to be empathetic and effective designers.

Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company (Meyer and Schwager,2007). Gentile et al. (2007) state that: “The customer experience originates from a set of interactions between a customer and a product, a company, or part of its organization, which provoke a reaction. This experience is strictly personal and implies the customer’s involvement at different levels (rational, emotional, sensorial, physical, and spiritual)”. Customer satisfaction is actually the outcome of a series of customer experiences (Meyer and Schwager, 2007). Customer satisfaction are mostly defined and studied as experiences that exceed customer expectation (Heskett, Sasser, and Schlesinger 1997),which can be regarded as excellent customer experience.

With so many companies nowadays, it is hard to chose which one has the best product or service. All of them sell products, but only a few sell experiences. What is an experience? According to a study made by B. Joseph Pine II and James H. Gilmore [Welcome to the Experience Economy], an experience occurs when a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event. “Commodities are fungible, goods tangible, services intangible, and experiences memorable.” Moreover, two people cannot have the same experience because each experience derives from the interaction between the stages event and the individual’s state of mind.

An amazing user experience starts from the designer’s perspective. As a designer, it becomes necessary for you to create something that will lure your users to engage with from time to time and here are the UX design tips will excite user.

Human’s problems and issues in this real world are required spectacular potential solutions that is created by design thinkers. Design thinking is the process of examining and defining the world from multiple perspectives using the distinct feature of design thinking. Thus, this leads to develop and create new methods that meet the consumer’s requirements and needs. Steve Jobs is one of the most successful entrepreneur in the world that has provoked various solutions to the customers throughout analysing the critical problems and considering all the opinion of the customers using empathy. This is demonstrated in 2001 when he announced the new Apple device iPod. Therefore, Jobs’ success is based on his ability to initiate empathy which is one of the design thinker’s feature that guided him to have an obvious connection and awareness of consumer’s issues, also evaluate and choose what is the valuable demands.

The concept of the internet of things abbreviated as IoT was introduced as early as the late 90’s by Kevin Ashton, the Executive Director of Auto-ID Labs and a professor at Massachusetts Institute of Technology. Now, “the Internet of things is already a disruptive technology capable of determining fundamental changes that are happening in everyday life, and it is considered the fourth industrial revolution.” (Hucanu) The Internet of Things (IoT)