How Does Ikea Approach Operations Management?

6114 WordsApr 26, 201125 Pages
The main purpose of this paper is to focus on the how IKEA Company approached its operation management. Particularly, it covers the following: how the company establish and manage customer requirements, secondly how does these customers requirements used for the company’s product and services, then, third covers the operational systems and processes it used in its operation, fourth consists of capacity planning, process layout, and product services/scheduling, inventory and projects were managed in the organization. And, lastly is on why and how monitoring and evaluation of operation were carried out by the company. This paper also provides empirical findings and application of relevant theories that will help readers to really understand…show more content…
The main reason is that it mainly focuses on how a company develops the right product. It may very simple to say that it may only be about how the company interviews or provide questionnaires or even conducting surveys just to know the important and appropriate requirement of the customers. 1 The IKEA Concept, 2007. But, actually it is more than that and it takes a lot of effort in performing such activity. That is also the problem with come companies, they would think that establishing customer requirement is easy as like asking them when they visit the shops, stores or even sometimes paying some formal visits does not answers all these and in fact there are customers that would only accomplish survey forms out of persistence by some crews or managers of the shops. And the problem started as when the company started to rely on these requirements and apply some strategies on it, seeing it as the real problem and from there irrelevant solutions were applied and that only adds problem or worsen the problem of the company. In theory, it is said that establishing customer needs or requirements are mainly the job of the marketing department of the company and these group also knows that requirements of customers may come from different aspects in the business. Like one of the aspect is that requirements may come from the attitude of the customer towards the
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