How Leaders Manage Conflicts For The Success Or Failure Of An Organization?

1432 Words Dec 6th, 2015 6 Pages
Hunt, Tourish, and Hargie (2000) state that “communication is the process most central to the success or failure of an organization” (pg. 120). Conflict is “composed of certain elements such as disagreement, opposition, and disharmony. Conflict is an inevitable phenomenon in social lives where people interact…the presence of conflict is inevitable and natural” (Ustuner and Kis, 2014, pg. 27). Although conflict and communication go hand in hand in educational settings, there is an absence of literature that investigates the relationship between the two as they relate to education managers (Hunt et al., 2000, pg. 120).
Gossip, inefficiencies, and differing beliefs can create conflict in educational settings, where red tape and policies can make it difficult for leaders to intervene and manage conflict. The purpose of this study is to determine how leaders manage conflict in educational settings. The main focus questions of the study are:
What communicative strategies are most effective for preventing and managing conflict in a school setting?
What does conflict look like in a school setting?
Once conflict is present, what tools and/or strategies does the leader draw upon to manage it? Do these strategies differ based on the type of conflict present (e.g. gossip, apathy, et cetera)?
Theoretical Framework “Each educational organization, like other organizations, is composed of people with different personalities, perceptions, attitudes, value judgments, personal…
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