How Microsoft Used Empathy And Definition Of Design Thinking

Social networking sites such as Twitter has made a tremendous change, in the aspects of how people network and communicate with each other over the past couple of years. Remarkably, Twitter was created in March 2006. By February 2010, the hype of this self-styled “New Twitter Experience,” Twitter users were sending out over 50 million tweets per day. In Peggy Orenstein’s article “I Tweet, Therefore I Am,” she exploits the argument that people should tweet for themselves, and not for the pleasing of their followers. Even though, since the article was featured in the The New Your Times. The relevance of this article was intended to be read by the readers of The Times, which most of them were businessmen and politicians between ages of 30-35. Nevertheless, this article was written on July 30th 2010, printed, and published in the book, The

Fuller Buckminster once said “Humanity is acquiring all the right technology for all the wrong reasons.” Due to the inventions in computers and the internet, people have lost the ability to interact with one another face-to-face. In the article, “Authenticating,” Brain Christian emphasizes on how advancement in code programming has created a chat stimulated program called “Chatbots” which mimics human behavior. However, one’s attachment to these robotic humans have taken away the opportunity one has in order to have a real life conversation. Similarly, Francis Fukuyama in his article “Human Dignity,” mentions how he is concerned with what it means to be a human. He talks about Factor X which are inner traits such an emotions, and thoughts that distinguishes one person from another. Even though, technology is essential in everyday life, the misuse of it, such as constantly engaging in a conversation with a chatbot, can lead to abandoning the Factor X of humanity.

At work, people are claiming to be too busy on their devices to be able to have conversations. In fact, they do not want to have the face to face interaction, but would “rather just do things on [their] blackberry” (136). Moreover, a “sixteen-year-old boy who relies on texting for almost everything says wistfully, ‘Someday, someday, but certainly not now, I’d like to learn how to have a conversation’” (136). The reliance on technology has increased significantly and the necessity for conversation has pivoted. A teenage boy confesses that he feels more comfortable talking to an “artificial intelligence program” (138) about dating instead of his own father. Similarly, many people want “Siri, the digital assistant on Apple’s iPhone, [to become] more advanced, [because] ‘she’ will be more and more like a best friend” (138). Robots are being given more credit for comforting humans than humans themselves. Not only are the younger generations thinking this, but also the elders. When Turkle brought a baby seal robot to a nursing home, an elder woman began to speak to it and feel comforted by it. It is a tragedy that humans are feeling a deeper connection with robots than other humans. Humans have the experiences and the feelings that the robots are not capable of having. Hence, there is confusion about the difference between conversation and

For instance, after a student has told her that they would rather talk to a screen then their own parents about dating advice, she states, “this enthusiasm speaks to how much we have confused conversation with connection and collectively seem to have embraced a new kind of delusion that accepts the stimulation of compassion,” (138). She uses reasoning from her own studies explaining how technology has affected our attitudes and mentality toward certain factors. For example, a high schooler wants to talk to an artificial intelligence program about dating advice rather than another person, such as a parent or sibling because they feel as if they can only trust a computer screen more than their family. In another instance, Turkle incorporates reasoning into why technology has become a big factor in our everyday lives. She states, “In the silence of connection, people are comforted by being in touch with a lot of people. We can’t get enough of one another if we can use technology to keep one another at distances we can control: not too close, not too far, just right,” (137). Here, Turkle reasons that technology is a favorable option to many, in for instance, having a conversation, because one has control of what they are saying, how they are saying it, and when they are saying it. All with the benefit of editing. Turkle says that one would rather be

His argument that people are becoming too dependent on technology is weaved through the explanation of ELIZA: a computer application program that “offered a ‘mechanic clarity,’ replacing language’s human ‘messiness’ with a ‘clean internal computer.’” (202)

While the composition of the BOT and having a team with a broad set of skills is important, best practice goes beyond technical skills and

A man named Frederick Winslow Taylor revolutionized efficiency in the workplace by carrying a stopwatch around the factory he worked at in order to find the quickest ways to get work done. Taylor created an algorithm for each worker that worked extremely well and his ways are still used in business today. Google is one of those many businesses and using Taylorism to make the internet the most efficient and quick tool in the world is Google’s goal. However, Carr fears that they have gone too far. Google wants to create artificial intelligence for everyone, everywhere. Their belief is that if everyone had all of the world’s information connected to their brain or an artificial brain that held all of the information, the world would be better off. Carr already fears that the internet’s prodding of passive reading has changed our habits and prevented deep-thoughts too much. Using artificial intelligence would entirely change the way our brains work and could mean that deep-thoughts do not ever occur

Work done with the thought of an artificial intelligence so advanced that is could converse and have emotions just as we do is nothing but disturbing. Sergey Brin and Larry Page, the creators of Google, are quoted in Carr’s article stating, “The ultimate search engine is something as smart as people-- or smarter.” Pages also says “For us, working on search is a way to work on artificial intelligence.” For me this thought is scary. As much as I use and appreciate the ease of the internet, it makes me scared for the future in which my children will live in and how badly things could take a turn for the worse. All we can do is hope that our predecessors are smart enough to know when enough is enough, and the young people who are growing up in its world will be able to expand it in a healthy and helpful

In “I Tweet, Therefore I am”, Peggy Orenstein explains how technology is a big part of her life, and how she tweets almost on a daily basis; however, sometimes she thinks she needs to limit her amount of

While having empathy is an exceptional quality, it has limitations. In Limits of Empathy, by Adam Waytz, he points out that though empathy can be a powerful tool in understanding another person’s experiences, it also has limits. He begins his article with introducing empathy as the topic of interest today. Through the use of an empathy belly and the age suit, Waytz discusses how these exercises are used in Ford Motor Company to get the perspective of a pregnant woman or an elderly person who has to drive. Whether or not these exercises actually help the company is unclear he states, but empathy has proven to be a focus of improvement all around us. Waytz states that research conducted suggests that the commotion about empathy is too intense,

The Chat bot, Tay was supposed to learn from young people on Twitter and post friendly emoji-filled tweets, however with only 16 hours in the real world turned her into a racist bigot. Allowing many people to draw lines between Tay's outburst in racist comments and artificial intelligence that is determined to overthrow humanity in sci-fi stories.

The purpose of this paper is to bring to light a fresh new perspective of Artificial Intelligence or simply (AI). There have been numerous endeavours to make artificial intelligence which is inclusive of frontiers such as neural network, evolution theory, and so forth, not forgetting that a number of current issues have found solutions in the application of these concepts, the case still remains that each theory only covers a certain isolated aspect of human intelligence. To date, he gap that stands between a human being and an artificial intelligence agent still remains unabridged. In this paper an extrapolated version of artificial intelligence shall be discussed which will be augmented by emotions and the plausibility of inheriting a neural architecture from one generation to the next in a bid to make artificial intelligence to compare to the natural behaviour and intelligence of human

The ability to feel and express empathy is a characteristic that has always distinguished robots from humans. No matter how similar a robot appears to a human, they can not produce genuine human emotions in any given social setting. Philip K. Dick’s novel Do Androids Dream of Electric Sheep? as well as the movie inspired by the book, Ridley Scott’s Blade Runner, explores the human-like nature of rogue Nexus-6 androids and the way they attempt to assimilate into society as well as their abilities that distinguish them from humans. Although the prime method of distinguishing androids from humans is detecting their lack of empathy, both the novel and film demonstrate that androids possess an equal, sometimes greater, ability to feel than

Artificial intelligence is “the capability of a device to perform functions that are normally associated with human intelligence, such as reasoning and manipulating factual and heuristic knowledge, including the ability to make decisions, understand language, and respond to outside stimuli.” (Hosea, Harikrishnan, Rajkumar 124). Today’s artificial intelligence is in its early stages, there are only a few systems that are able to reach the requirements to categorize these systems as intelligent. Thoughts and emotions are the two things that have

Erica, an ultra-lifelike humanoid robot, has sensors and face recognition technology, giving her the capability to make facial expressions and is a newscaster. “Robots, especially those designed to look human, are stepping into more and more complex jobs that deal with human interaction” (Forrest).