How My Love For Starbucks Extends Beyond Life

Starbucks started its growth in the early 1990s, with a game plan for Atmosphere, Quality Coffee, Customer Service, and Partner (employee) Satisfaction. Customers find the stores Welcoming and friendly for a great place to meet friends for a great cup of coffee or a local place for a great cup of coffee and a good book. Starbucks worked with coffee growers to offer a consistent brew and enforcing standards that have become the industry’s norms. Starbucks have put a lot into their training program to ensure properly trained employees to provide that consistent cup of coffee as well as improve employee retention. Starbucks believed in happy employees would promote a better experience for the customer. Since the 90s Starbucks have followed their 3 step plan. 1. Atmosphere: Every time you walk into a Starbucks, you know you will be greeted with a smile and a friendly attitude. 2. Continuity of Brand and Product: Every Starbucks has a similar feel, and your drink order will taste the same whether you are in New York or Spain. 3. Employee Satisfaction and Training: The training of the staff, in both how to be personable with customers and knowledge of the product offering

Starbucks with its inspired high selling coffee bean has been very popular in the American Culture over the years. I decided to observe Starbucks due to its popularity all over campus, although it has not been a fan of mine. I found it very pleasant and relaxing during my time there. I noticed more intimate interactions between workers when there were little or no customers and fewer interactions between workers when the place was crowded.

The key responsibilities of the barista are to act with integrity, honesty, and knowledge to promote the value, mission, and culture of Starbucks. The barista should possess the ability to maintain a calm demeanor during periods of high volume and unusual events to maintain the operating standard of the store and set a positive example for the shift team. Baristas should be anticipating the needs of customers and the store by constantly evaluating the environment and customers for cues. They deliver excellent customer service by employing a “customer comes first” attitude, and anticipates customer needs. They communicate needs and concerns effectively to management, assist with new partner training by providing

As I sit in this Starbucks observing my surroundings for this paper, I instantly span out into listening to what’s around me. At a first listen, I can blatantly hear the blenders making a drink for the customers that comes and go. I also hear the coffee makers making a specific sound that tells the barista that the coffee is ready. This sounds that I’m listening too quickly makes me imagine the smell of the warm coffee that the barista has prepared. This quick listening experience I realize that this is a top-down processing in my head. The specific sound of the coffee makers quickly ignites my other senses to know that a cup of coffee has been made. This listening experiment has also made me feel closer to my surroundings. As my surrounding in this particular Starbucks is predominately college students, I am quick to realize that I am in a comfort space. I feel like I’m in my normal habitat that I’m used to being surround my people who are serious about their education.

buying coffee at Starbucks don’t need my help, they are doing just fine. Part of the challenge for this assignment was figuring out exactly what I wanted to do and who I wanted to help.. I considered helping one of my roommates, but again decided against it because there’s too many people that need a helping hand. I wanted to help someone that really needed help, like a homeless person or someone in an emergency. I finally decided on a homeless man that sleeps outside of a Mexican Restaurant next to my house. Everyday I walk past him lying on the grass next to his cardboard sign and I take no action. At first I wanted to give him 20$, but I’m old enough to know that he won’t spend that money wisely, so I decided on buying him a large

Imaging if there was no more coffee in this world, how would you feel? Nowadays, coffee becomes an important part of people’s life. People who often work overtime, they drink coffee because caffeine can make you awake; people who have to wake up early in the morning, they drink coffee because instead of making breakfast, coffee is more convenient; people drink coffee during the free time, because it also tastes good.

We live in a fast paced, to-go world. We go to coffee shops and order a tall, grande, small, large, jumbo; we order blended, skinny, with or without tapioca. There are coffee shops at every street corner it seems, and which one to choose can be a daunting task. Here in Houston I have found three favorites, one of which is a chain, the other two which are smaller and more local: Starbucks, Dirks (formally Dietrich 's,) and Fioza. Starbucks, a nationwide chain with hours varying, offers a semi-quaint setting, a plethora of coffees, teas, and snacks, and usually pretty fast service for their customers. Unfortunately, Starbucks also offers high prices and long lines (if you happen to be the poor soul who arrives at just the right time.) The choices are many, and the ambiance affords space for Wi-Fi hot spot and comfy chairs for chit-chat with friends. Dirks, formally known as Dietrich 's, is an alternative to Starbucks with comparable prices. Dirks has two locations in midtown. While Dirks has a smaller menu and less seating, their boheme flair makes up for what they lack. Their staff is fun; the environment is more than appropriate for meeting up with friends, enjoying the weather on the patio and outside seating, or relaxing inside with a copy of any of their free publications (The Houston Press, Leisure Learning, Indigo Sun, Natural Awakenings, and more!) Lastly is a small, less well known coffee/tea shop in the Meyerland area called "Fioza." Fioza is centrally located on

Carol Brown is not only a close friend of mine, but also an employee at Starbucks; one of the world’s largest Coffee House. For the purpose of this assignment, I seized the opportunity to interview her. At Starbucks, she works as a customer attendant. Besides being an attendant, she is the only customer attendant employee who is also part of a team that inducts and trains new employees in the same job category. Mostly her job involves serving the clients with coffee and other drinks and occasionally training and mentoring new hired employees. In reference to her job position, she is expected to be ever happy and accommodative to all manner of clients. Her boss normally tells her that she is the only book Starbuck’s client read about Starbuck. She is also expected to be enthusiastic and positive about her job, especially because she mentors new employees. Thus, she is expected to motivate them and engage them to adapt to Starbucks’ culture of doing business.

Starbucks was voted to the Fortune 100 Best Companies to Work For many times over. Starbucks offers many different benefits to be placed on that list. Flexible schedules are a positive example of motivating employees. When employees are offered work schedules that fit into their personal lives, they are more apt to make their required work times. Jobs can be shared, shifts can be split, and hours can be worked throughout the day to help maintain job performance of all employees within a company. It helps when the hours of operation are longer than just a regular office.

Based on past experience with Starbucks both as consumers, and undergraduate students studying about successful business, we predict that Starbucks will be a theory Y organization, that promotes empowerment within its entry-level staff. Our first impression of Starbucks when we enter a local store is simply that we are going to get a quality product. The staff always remains professional but appears to enjoy their jobs. You don’t see Starbucks employees being yelled at and it appears that all the staff is well trained and knows how to perform their jobs.

Starbucks advertises two essential mission statements. First and foremost, it strives to “establish [ourselves] as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while [we] grow(s).” (Starbucks) Reflective of its mission, Starbucks bases its strategic campaign and communications on six indispensable philosophies; structuring a pleasant work environment in which employees are treated with “respect and dignity,” incorporating diversity in all business aspects, purchasing, roasting and delivering fresh coffee, retaining satisfied customers, giving back to the community and environment, and developing

According to statiscticbrain.com fifty four percent of Americans over the age of eighteen drink coffee every day. Also four billion dollars are spent importing coffee to the U.S. each year. As we can see America has a deep love for coffee. Coffee is a brewed beverage that is made by roasted or baked seeds of several spices of a plant called Coffea (coffee bean plant). Coffea Arabica and Coffea Canephora are the two most common sources of coffee beans. Coffee is usually served during breakfast or at the end of a meal with or after a dessert. Coffeehouses or cafes are very common now a days to just sit and have a cup of coffee. Cafes have existed for over five hundred

Making a connection with customers at a store level is the job of the barista. Baristas are the face of Starbucks. They create uplifting experience for the people who visit Starbucks stores and make perfect beverages – one drink and one person at a time (Starbucks, Retail Careers) which relates to the company’s vision. Employees and customers at Starbucks are very involved. Schultz developed a program that gets customer feedback which holds employees accountable and creates consistency through promotions and compensation. Customers are also encouraged to create their own drinks which in turn employees have to adapt and make custom order beverages. Keeping customers desires and expectations in mind is part of the coffee house experience. Starbucks also gets employees involved through stock options opportunities.

I sit in my kitchen every morning, with one eye open, listening to the sound of the dripping water as it fills the clear decanter with black liquid gold. The smell of hazelnut aroma fills the air and a sigh of relief escapes my breath knowing that it’s almost time to taste the delicious coffee that will awaken my senses and help me start the new day. Coffee, also known as Joe, Dirt, Brew, Java, Jitter Juice, and Liquid Energy, has been a staple in my family since I was a small boy. I still remember my father hunched over the kitchen table reading the morning newspaper while drinking a fresh cup of Joe. As an adult I have come to appreciate coffee especially in the morning, relaxing with friends at Starbucks or an after dinner treat.

The scent of fresh waffles, sound of radio pop music, light from the open sign. Just another long day at work. Everything is just like the usual. Restock utensils, greet customers, take orders, collect payments, and clean up. At seventeen, wanting to save up for my post-secondary tuition, I decided to work a part time job alongside school. I thought that not only does it give me money, it can also give me valuable work experience. Working at a part time job sounds like a perfect opportunity for me. However, after this experience, my perspective of working in the service industry completely changed.