preview

How Not To Say The Wrong Thing By Susan Silk And Barry Goldman

Satisfactory Essays

A person can say the right things, at the right time, and to the right person, based on Susan Silk and Barry Goldman’s essay, “How Not to Say the Wrong Thing.” Susan developed a Kvetching Order to guide people’s choice of statements to different people. The principle is simple: Avoid dumping into the center ring and any ring smaller than one's own (Silk and Goldman para. 14). I like how the authors used a figure to demonstrate the process of showing empathy because it is both visual and sensible. The authors drew the Kvetching Order that can help readers visually see what it means to comfort in and dump out as well as to enhance the sensibility of this approach. The figure vividly demonstrates the right order that can guide people's emotional

Get Access