How Quality And How It Can Benefit Our Business

The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

Quality Focused Management is the development of a process involving the entire organization toward the production of a high quality product. The focus upon producing a quality product begins at the top level of management and extends through out the organization to the delivery person. In Quality Focused Management each employee and all processes are focused upon producing a quality product.

The Company’s Key Personnel will have different input to the QA process as the project changes hands from the Estimator, Project Manager to the Superintendent to Supervisors and Foremen; it is the job of the Quality Manager for the Company to engage Subcontractor Managers as early as is determined necessary so that they too are planning for the quality and so that everyone internally and externally are on the same page.

The Project Management and Quality Management Teams (QMT) will perform QA activities as described later in the QMP and ensure the entire project team adheres to the framework.

Quality management system is a set of combined activities to lead and control an organisation in order to continually raise the quality of its performance (business balls, n.d.). We can fulfil the requirement of customer; by delivering the desired product and services, reliably meeting their requirements and quality prospects. To do this good quality management system is required and manager is responsible for it. According to Addey (2007) the role of quality manager to introduce an effective quality process, provide specialist quality advice, training to staff and manager in a business to develop an effective quality system.

There is no widespread agreement as to what TQM is and what actions it requires of organizations,[7][8] however a review of the original United States Navy effort gives a rough understanding of what is

In every organization large or small there needs to be a way where quality is measured. In quality control management there are two time tested tools that are proven to enhance the quality of products and services. Managing quality in a business is crucial to its success. Quality products and/or services help maintain loyalty in customers therefore they will return or continue purchasing products

The objective of this study is to examine quality management in business and to apply contemporary theory.

While I agree that Quality improves organizations, businesses, and individuals, Total Quality Management (TQM) as a system for improvement loses its effectiveness based on the present culture, business methodologies, and globalization of markets.

Chapter 9 – Management of Quality: 1. 2. 3. 4. 5. 6. 7. 8. 9. Define the term quality as it relates to products and as it relates to services. Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Distinguish the costs associated with quality. Compare the quality awards. Discuss the philosophies of quality gurus. Describe TQM. Give an overview of process improvement. Describe and use various quality tools.

In the business context, quality management is a broad concept. Customer demands quality in a product rather than price. So, organization must focus on the quality enhancement. Quality usually leads to increasing cost. Business organizations have to manage quality in such a way that it leads to as minimum cost as possible. Not every organization can do this. But, it should be their main goal and objective of structuring their business. In the competitive market, quality management is the most important term that is to be considered in every process.

Although the initial cost might seem expensive, the overall costs of ensuring delivery of quality products and services might prove to be less than expected. There are four ways in which quality assurance and control can affect a company, and they are: productivity, profitability, cost, and customer satisfaction. Poor quality costs organization money in terms of productivity problems. If an organization uses low-quality parts and materials, systems will break down, even if of any high quality parts or materials are also used. Low quality parts and materials can cause mechanical breakdowns and failure, as well as slowing down the flow of work or even bringing work to a halt. Improving productivity and quality in an organization usually results in increased customer and employee contentment. If an organization implements and uses the quality management system techniques such as cost-analysis, process mapping, and benchmarking, they can attain regular improvement in all work flow processes. Improved production will results in fewer deficiencies, fewer delays and reduced costs. With improved productivity within an organization it leads to increases profitability. When employees are engaged in a work environment in which teamwork is emphasized and where quality products are the goal, the work environment flows more smoothly than one in which quality is an afterthought. For example,

Total quality management may be summarized as an administration, configuration for a customer-focused establishment which encompasses all personnel in persistent enhancement. It utilizes stratagem, information and applicable interactions to incorporate the quality continency into the philosophy and movements of the organization. Numerous of these philosophies are depicted in contemporary Quality Management Systems, the successor to total quality management. Here are the 4 objectives of TQM:

In the modern business world, quality is well-known as an essential concept which plays an important role for organisations (Ahmad and Elhuni 2014). Furthermore, the concept of quality has been widely used and adopted by many organisations in order to survive on the business battlefield. Otherwise, for those organisations which do not adopt the concept of quality in their management system will be left behind in the market race. Oakland (2003) stated that quality simply refers to the ability of products or services to meet the customer requirements. The more products or service can fulfil the customer needs, the more customer satisfaction will be earned. Oakland (2003) also found that quality framework can give many benefits for those organisations which implement it, such as helping to earn competitive advantage, increasing customer satisfaction and loyalty, also improving productivity level. Moreover, high-quality products or services are also able to trigger repeat purchasing which lead to customer loyalty (Oakland 2003).

In this essay I will explore how the use effective quality management can be used to continuously improve a business that seeks to deliver high quality service. Torkildsen (2011) defines quality management as, concerning processes that are designed to deliver continuous improvement within an organisation and aim to meet and exceed customer expectations of the product and or service that is being provided. To me Torkildsen’s definition sums up quality management perfectly and shows that the most important aspect of generating success within an organisation is by ensuring that the customers are always happy. Furthermore, the importance of quality management and having and approach deployed is supported by Hope et al (1997) cited in Beech and Chadwick (2012) they state “An organisation without strategy is like a motorist on a long journey without a map.” This is an amusing way of stating that all organisations should have strategies implemented with every action they take, I will be discussing the use of quality management schemes and strategies within this essay. There are many quality management schemes that can be used within organisations, the three approaches I am going to discuss within this essay are Quest, ISO 9001 and the European Foundation for Quality Management (EFQM). Within the first section of my essay I will be discussing Quest and the effectiveness of the scheme when deployed by certain organisations. I will then do the same for ISO 9001 and EFQM, weighing up