INTRODUCTION In this competitive scenario, every organization aspires to be the market leader. So in order to capture the market organization needs to maintain a healthy relationship with people. The key entities through which an organization can outperform is its competitors and create a positive image in mind of people by providing good services and by understanding the problems faced by them and their expectations; it makes easier for the organization to tap those particular areas. There are many organizations in this country for providing the same services but difference comes in the quality, consistency and amount of resources used for service of same and it varies from organization to organization. So I choose one of the best organizations in this area which have good relationships with customers and have a good reputation in the market. The project mainly concentrates on maintenance of coaches in Indian Railways (Northern Railways) in Coach Care Center and makes it run on tracks again. This includes the proper identification of the fault and repairing it as soon as possible matters a lot to organization because if the service is poor then it might not be useful for people. So to get good quality and provide best service to people, organization’s healthy relation in the market and with customers is important. The concentration of the project is upon the Coach Maintenance efficiently because it’s the largest rail network in world and lifeline of the country.
An organization who strives to adapt with the surrounding environment, internally and externally, has a better chance of surviving in a competitive market than one who does not. To be an effective learning organization the management must be willing to listen to its employees and their customers to grow their brands. When management is open with their employees through all levels of the organization, the employees will be more willing to speak their minds. Once employees speak up with innovative ideas, leadership must show they are listening by giving feedback or integrating those ideas into their operations. Human relations allow this type of interaction between leaders and workers to take
The major reason of railroads abandoning significant number of miles of track (over 260,000) has been the rapid inter-model transportation competition. Since the gradual deregulation of railroad industry, the two major industry segments in motor carrier transportation have been truck load (TL) and less-than truck load (LTL) industries. TL and LTL industry segments have rapidly developed after the US government reregulated the transportation industry. There has been an increasing competition of rail boxcars with trucking industry. The improvement of water ways carried out by the engineering corps of the U.S army has also led to increased competition between inter-modal transportation carriers. The trend is
We are committed to investing for the future, which includes our infrastructure, facilities, rolling assets such as locomotives and rail cars, and technology. We invest about $1 billion every year to maintain and upgrade our infrastructure, to ensure safe, reliable service for our customers.” (Sanborn, 2016, p. 1) Ms. Sanborn is very right on this subject as long as money is being allocated properly. Utilizing lean thinking techniques and implanting a Six Sigma program where the upper management is committed to the goal of constant improvement, waste reduction, and total quality management is a necessity. (Wisner, Tan & Leong, 2012) One of the processes that needs reassessed is that of track maintenance. Normally a large crew with many pieces of equipment will work replacing railroad ties, ballast (rock) and sometimes the rail itself. The difficult part is that trains may need to run on alternate schedules or be rerouted a whole different direction for sometimes several weeks while track work is being done. Having the latest technology in equipment coupled with highly trained employees can make a huge difference in productivity. A second aspect is a refocus on the customer. This means delivering rail cars when there needed, and damage free. Talking with the customer to
From the point of view of the external environment, the effectiveness of organization would gain much more support when the company do the business with their consumers and suppliers, due to the company has provided a wonderful environment for the employees (Businessweek, 2007). Obviously, when the company’s reputations has been known and improved because
The Norfolk and Sothern railway has been honored as the safest railway in the world. This railway has held the safety honor bell longer than any railway company. It has as many as twenty thousand route miles in twenty two states across the United States. Since the early 1800s there have been hundred maybe thousands of small railway companies, over time many of these small companies merged to create what is now known as the Norfolk and Southern railway. “Some of the small railway companies that merged to create this railway are “The Southern Railway and Norfolk and Western railway in 1982” (Norfolk and Southern Corp, 1).
The document is for public use. The author intended to spread knowledge about for time so it could be used for study so that people can seek knowledge about the upcoming process of railroad
This can be done by having communication with other people in an organization. Effective communication ensures understanding between a leader and employees. Two-way communication or interactions is fundamental for a successful organization because interacting and listening to employees’ ideas help to build trust and respect between a leader and employees. Establishing strong relationships with people out of the organization is also essential. That is to say, network connections with people from different experiences and backgrounds help to share ideas, values, principles, and achieve the success of the organization (Rogers & Smith,
The railway station is recognised as a fundamental part of the railway network in any location. This research will focus on the unique case study of St Pancras International Railway Station (SPIRS) which is a major international multi modal transport hub and termini in London. The Government over the next three decades is investing heavily in a modernisation programme of the aging railway infrastructure in England. This has been established in the investment in prominent and high value developments such as the London and South East projects, Thameslink, Crossrail and the national High Speed Rail 2 (HS2)
Services - all externally purchased services such as maintenance on rolling stock and infrastructure, computer support, and passenger train catering.
Golangco (2015) stated that LRT is one of the fastest transportation that commuters use to go to their work or school even if it is crowded. But the incidents in trains still continue, like the lack of good trains that function well, the broken trains and the unexpected accidents in railroads. The situation that mentioned is really hard face every day especially for the students and workers who always use LRT. There is not enough trains running in the track meaning the passengers have two choices to make; one is to wait for another train which is more comfortable or to risk their comfortability to ride in a congested train in order to reach their destination fast.
This project requires systems and processes that are well established. The millennium project is well known for the excellent value of money when compared in other contracts in Australia and overseas countries. State rail continues further improvements in areas of the rolling stock project.
It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.
In today’s modern era, the world is moving faster than ever, every organization is running a race of gaining maximum market share, and so as the customers, for their organization’s long-term growth but only those companies who transform themselves according to the need and requirement of the customers are able to achieve success and profit they desire and that’s what exactly said by Theodore Levitt (Head of the Marketing area at the Harvard Business School) in his article “The Marketing Imagination”.
An organization’s survival depends on factors such as increasing their market share in the industry, eliminating competitors, increase bargaining power with customers, successful collaboration; etc. However, perhaps the best way to
4. Fast moving trains and public amenities at railway station is introduced. Railway made a significant problem in the area of track replacement. Rajdhani and Shatabdi trains are introduced.