How to Resolve Conflict in the Workplace Essay

2000 Words Apr 9th, 2010 8 Pages
Running Head: CONFLICT RESOLUTION

How to Resolve Conflict in the Workplace

Abstract
This paper will explore the complex topic of how to identify, approach and solve generational conflict in the workplace. It is important for nurse managers to be able to identify generational conflicts occurring among staff. Key strategies within the process model are recommended to be utilized by the nurse manager when addressing generational conflicts at the workplace. There are four main generations focused on within this paper, showing the fundamental differences between all generations and reinforcing the importance of conflict resolution.

How to Resolve Conflict in the Workplace What is conflict resolution? How does one in a managerial
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They do not feel loyalty to themselves or to the organization; rather they feel loyalty to themselves or to the team that will help them achieve outcomes (Weston, 2006 np). Unlike their parents, the millennial generation does not depend on one source of employment to provide the professional development they need to advance. They make themselves more marketable through furthering their education and certification (Weston, 2006 np). When the four generations work together it is almost inevitable that generational conflicts will arise. Therefore making it necessary that proper strategies and resolutions are in place to cope with the vast difference in styles amongst these four generations.

Identifying Generational Conflict

All four generations posses their own work values, in addition to personal values. “Learning to create integrated and collegial relationships with people from different generations is a critical skill for nurses who work in multigenerational teams” (Weston, 2006 np). It may be difficult from some to work in multigenerational environments, making it important for the nurse leader to be able to identify the five stages of conflict and swiftly intervene if conflict is suspected. Firstly conflict begins with the awareness of the conflict (Hibberd & Smith, 2006). The nurse leader should be able to recognize the dynamics of their staff and identify when generational conflicts
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