How to Win Friends and Influence People

In order to resolve a conflict i would show I was using careful listening skills and have a calm tactful approach towards that person that offers a compromise that both sides can accept.

Disagreements with other people is something that we will all encounter at various points in our lives. It is therefore important from an early age that we learn how to manage disagreements and move on successfully from them.

Even when taking this approach some will still want to play the blame game or argue about who is right. The book suggests three different ways to deal with these situations. First, reframing the conversation into concepts the other person can relate to. Second, when the other party persistently puts the conversation off track, by interrupting or denying emotions, explicitly name that behavior and raise it as an issue for discussion. Finally, when all else fails, listen. The authors state "the single most important rule about managing the interaction is this: you can't move the conversation in a more positive direction until the other person feels heard and understood.” (Stone, Patton, & Heen, 1999, p. 206)

How can people best respond to conflicts is a question commonly asked by people going through a difficult situation without any knowledge of how to respond properly to a certain conflict. The reality is: there is no solid answer to this question. It all depends on what your conflict is, and of course in what position you are. According to the Cambridge Dictionary, a conflict is an active disagreement, as between opposing opinions or needs[1], and according to the Merriam Webster Dictionary the definition of conflict is: a struggle for power[2] , so without a doubt, what people want as a result in a conflict is to have power over the problem, to have control.

Learning how to place yourself in the shoes of another and practice the art of humility. To accept and work with persons from cultures foreign to your own. One take away I have from this book is lessons on While It is important for families to maintain their own culture and language when they move to foreign places.

The target audience at this time is business and other health care professionals as the need to have nurses recognized as assets to the fast moving execution of electronic systems in health care, soon to replace paper, is urgent. If more nurses are not involved in this process as expert consultants, there is a high risk of failure and inevitably patient safety. I will not directly target the public but indirectly as I believe once health care and business professionals view nurses as experts in our profession overall, then their perceptions and opinions will reach the public. The obstacle will be persuading those with little health care understanding just how nursing can be affective. Business leaders are all about deliverables, making sure they are provided. How the product is packaged is not of great concern; patient safety is not a term truly understood by non-clinical analysts and project managers. Within eHealth in general, the organizational structure from top down holds minimal if any clinical knowledge beyond the high level business of healthcare.

Conflict need not be catastrophic or personal conflicts are simply part of being human. Deal with issues as they arise, avoiding conflict makes situations worse. Time does not resolve matters instead it decreases the chance of a positive outcome. Attempt to understand the other person's point of view because dismissing the other's views, assigning blame, and exclusive focus on your own perspective are all counterproductive. Do not judge emotions, no one's feelings are more or less “right” than the other. Emotions reflect a valid perspective of an individual even if you don't understand it; acknowledge the other person's reaction as important. Focus on the behavior, situation or problem area without attacking the person involved. Do not assume your values or beliefs are “right”, they reflect a view of the world from your unique perspective. Respecting another's viewpoint as equally valuable opens an opportunity for learning and growth (Lifetips moving up in life, 2000).

Every book as a meaning for being written, and every teacher has a specific purpose for a book to be read by their class. Each book presented to this class provided a multitude of life lessons to take from them. These books are Choosing Powerful Words, Outliers, and How to Win Friends and Influence People. Each book was assigned for a given purpose whether it be to teach the class the eloquence of words, how to use those words to influence others, or just being successful in life. Choosing Powerful Words was written by Ronald Carpenter and is a source for tips about speaking and using your words to better present your message to others. In his book, he states that two ways to do this are emphasis and metaphor. In Outliers, Malcolm Gladwell provides examples of successful people who’s achievements ‘fall outside normal experience”. In this he explains the ten thousand hour rule as well as the Matthew Effect. The final book for reading is How to Win Friends and Influence People, written by Dale Carnegie. Originally published during the depression, Carnegie gives tips for being a leader as well as techniques in handling people. Two key components of this are to not criticize, condemn, or complain. One aspect of being a leader is to praise every and the slightest of improvements. Each of these components of each book are important and can be related to parts of every person’s life in some manner.

A leader takes diligent time in considering the ability to adhere to other people’s interests and presents their followers with a positive mindset. This summer, I accepted an invitation to participate in the Dale Carnegie Young Adult Leadership Program. Attendees of this program learned several skills that can be applied to future experiences, especially on how to become an effective leader. Everyday, the attendees acted as leaders by accomplishing various tasks that forced them to reach out of their comfort zones. We acted as leaders by leading group

This class addressed vital issues impacting the business world from the position of a leader. It explored the standards of relational leadership and how to create group and individual leadership skills to influence lives groups and organizations. Content of the course- included effective communications, setting goals, decision making service leadership and many more leadership styles, and effective ways to implement change. I covered some basic concepts that are important to personal skills development and some leadership behaviors.

The main lesson of chapter one was explaining how humans came to be and major jumps in our development.

* Dr. Cialdini explained that commitments are more powerful when they are active; public; effortful; and viewed as internally motivated. The statement of the commentator is accurate because the motorcycle owners had made their commitment public by tattooing their commitment on their

4) Summarize the key points of Chapters 3, 4, & 5 (McHale). What did you learn that you will use as an employee and/or as an employer?

Dale Carnegie's book How to Win Friends and Influence People gives several proven methods and examples on how to succeed in the business world. The book's chapters are comprised of how to handle people, how to be a successful leader, and how to win people to your way of thinking. The preface provides several ideas and suggestions that will help the reader get the most out of the book. The author suggests that the reader keep an open mind, and also suggest some other reading materials that will also help.

“The more you get out of this book, the more you’ll get out of life.” This is the claim that Dale Carnegie makes in reference to his book, How to Win Friends and Influence People. Carnegie proposes that there are four main ideas that one should use when dealing with people: 1) Know how to handle people, 2) Make people like you, 3) Win people to their way of thinking, and 4) Be a leader. These skills are essential not only in being a good manager, but also in dealing with people in day to day life.