Hr 530 Training Class

Customer Service Tips. (n.d.). 21 for Better Customer Relations. Retrieved August 22, 2014, from http://www.businesstrainingworks.com/training-resources/21-customer-service-tips

My first week of employment as a Front Desk Associate at Wild Dunes Resort, a Destination Property begins tomorrow at 9AM. I have received all the necessary new hire paperwork, including the employee handbook, all instructions and necessary information regarding my first day as well as my very first schedule. I will begin my training at the Human Resource Office where I will complete all necessary hiring documents as well as complete a finger scan for monitoring my work hours.

They will also be made aware of the reason for the redundancy dismissals and the number of the proposed redundancies. The process of selection and what procedures will be followed during this challenging time will also be made clear to each employee that may be affected. Last, they will also be made aware of the method of calculation of the redundancy pay they will receive if they are selected.

Message 4: It is not uncommon for an employee to be in disagreement with an employer’s decision to terminate employment. An alternative we may try is to set up a meeting of the workers peers and give them the facts of the situation and let them decide if the termination was wrongful. The group of peers would be persons from a location other than the employees own. These individuals would hear the facts of the case from both the businesses’ and the employees. In order to qualify the termination would need to meet certain criteria. It would be required to be an established company guideline or process for which the employee was terminated and store leadership must be able to present all documentation that lead to the termination. This would require leadership to have followed the processes leading to termination. For the employee it would let them have a voice in their termination and to hear whether their peers agree with the employer or the employee.

Reading and writing, the employees will be able to interpret the university policies and procedures. Using computer technology with software such as Word, Excel, PowerPoint, Access to name a few will increased their skills to better serve their customers.

I am writing to update you on the process in building our organization’s communication skills.

I believe Mr. Nardelli should have called multiple mandatory meetings and then informed the employees of the bad news. Nardelli could have then opened the meeting for any questions employees had. I think a personally delivered message could have a slightly less devasting effect and make the news easier to bare. I also think the employees would have the news in a calmer manner. For example, instead of boycotting or setting up protests outside the business they could focus their energy on seeking employment elsewhere. Personally being informed is a better channel of communication instead of receiving a severance letter.

It is imperative that information regarding the layoffs remains consistent in every communication with every interaction without exception. What is held back from employees is as crucial as what is discussed. When there is disparity or voids in the message staff hear, it is human nature to fill in those gaps and with information that is often inaccurate. Rumors are of considerable concern during times of adversity in any organization. Furthermore, the grapevine is a substantial method of communication and information is traveling through the organization regardless leadership’s performance (Treviño & Nelson, 2014). In addition, assuring that there is congruity with the message and actions of leadership

There are different kinds of support an organization can provide to employees identified as laid off. Organizations can offer severance pay, early retirement, relocation, counseling, or different opportunities that are available to help assist an employee in their endeavors. Severance pay can be set in a few different ways depending on the employee time with the company. As a result, if the laid off employee does chose severance pay the employer makes documentation in lieu of any legal allegations for future reference (Fallon & McConnell, n.d.). Some organizations offer early retirement incentives to some of their laid off employees', but it can become problematic. In other words, if the early retirement incentives is only going to the elderly

Layoffs could affect anyone. Live prepared and never imagine “It can’t happen to me!” if this situation arises and a pink slip is given, be very calm. The individual laying him or her off has a script to follow and may already be on edge. Keeping a calm demeanor will help the situation out, and may lead that person to say something that can be used in the future. Don’t sign anything that asked of you to sign. Be very courteous and refrain from any arguments. At this point the person issuing out the layoffs, heart might be breaking as well. Prepare for another day, for the next day is always

Companies are oftentimes hasty to undergo layoffs as they feel they are eliminating their ineffective employees and building an environment full of strong and effective employees. However, this does not guarantee that the valuable employees will remain loyal to the company and it is important that managers do not depend too much on these employees. Layoffs can also decrease trust among the valuable employees as they may worry that they too could be

The decision to lay off employees cannot be the easiest for companies. There is a variety of different reasons why employers layoff their employees, and the laws in many states allow them to at any time as long as the reason does not contravene state or federal law. Being let go from your job can happen by firing or layoff, and though neither is, usually, desired, the layoff is typically the method that carries less of a stigma. Firing occurs with one worker for any reason that, usually, involves job performance, unethical behavior or personality differences. Meanwhile, a layoff,

Successful employee retention does not rely on a one single strategy. The decision of employee to stay in the organization is effected by a number of factors depending on variety of elements like individual age, family situation and external job market or job title (Sinnott, Madison, & Pataki, 2002). There are so many reasons that an employee resigns from his job. These are ineffective communication, lack of training and development, job insecurity, lack of recognition, insufficient tools to do the job and poor

To ease the stress of having to lay people off, managers should not think about it too much. In the case it says that some managers stress out thinking about how it’s going to affect those people’s lives. HR managers should think of it as they’re job, something they must do. Some employees get fired because they’re not performing very well, and knowing that the employee wasn’t exactly putting much effort can help get rid of the sadness of letting them go. It’s another case if it’s a good employee who has to be laid off due to some circumstances. In this situation, managers can give them good recommendation letters so they can find new jobs more easily. It could relieve some of the guilt and sadness over firing someone who has been doing an honest

Successful employee retention does not rely on a one single strategy. An employee’s decision to stay in the organization is effected by a number of factors and those factors depend on variety of things like individual age, family situation and external job market or job title. (Sinnott, Madison, & Pataki, 2002). There are so many reasons that an employee resigns from his job. These are ineffective communication,