Essay on Hr Training Class

Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.

Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.

Training methods varies as per the, time constraint, existing skills of the user, availability of the instructor, system complexity and many more organizational factors. Few common training methods are:

Creating a strong and robust training program for the employees is essential to the success of the company. Training must be available for all employees through various delivery methods in order to meet the different learning styles and employee availability. In-person training will be provided with a certified facilitator along with a human resource representative. Materials will be provided in the form of training booklet available in print and electronic format. On-demand videos will be made available through the company portal. All training materials must be a part of new-employee orientation. Print media and on-demand videos must be maintained and updated in order to provide a refresher course to current employees.

Though these are only short descriptions, they illustrate the variety of training methods that are available to an organization. Should an organization use one or a combination of

Training methods can be classified in three ways: information presentation, simulation methods, or on-the-job training (Cascio, 2006). The method of choice for our training will be a

Training in the retail industry is very important and will be the starting point for every single individual who works for our company to understand how they are representing the company. It will also give new hires a chance to learn more about the company history and what makes the company a unique one to work for. There are several ways that new hires should be trained when working in retail customer service including: presentation, case study, role play, modeling and on the job training. All of these trainings include a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the best way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material.

In the article, Rosner states that avoiding wasting time, production, and precious resources on ineffectual training programs is the ultimate goal for successful training managers. HR representatives need to figure out the solutions to the questions posed in Mr. Rosner’s article. Questions like, what are the reasons for conducting training, is training necessary, what solutions have been used in the past, and what is the expected outcome of training are integral to planning an

With proper training, employees can gain an adequate knowledge concerning their field and attain more skills which will be beneficial not only for them but also for the success

This is a direct reflection of management not allowing a portion of an employees work schedule to accomplish this. This is as simple as prioritizing this training, or softening the work load of a period of time to allow for such training. Many of these new programs need to be incentivized for the employee. If management can show how using these tools can produce tangible results that increase productivity and revenue, management should show how bonuses can correlate.

There are many benefits to the ongoing training and development of employees; but generally it can lead to increased morale and job satisfaction among employees, increased capacity to embrace new technologies and methods and reduce employee turnover because if the employee has the opportunity to grow and develop he is likely to be motivated. Training and development can also enhance the image of the business (McNamara, NA).

·     Training - Employees want to increase their skills, knowledge, and abilities to remain marketable. It gives them a sense of job security. In today's workplace, the more training employees get, the more likely the employer will retain them. "According to a 1999 Emerging Workforce Study conducted by Interim Services and Louis Harris and Associates: Among employees who say their company offers poor training, 41 percent plan to leave within a year, versus only 12 percent of those who rate training opportunities as excellent. (Business Week, March 1, 1999)"

Putting together an effective employee training program can be a monumental task if not planned properly. There are four steps, repeating to produce a continuously better program that is best for both employer and employee. The process steps include needs assessment, design, implementation, and evaluation. Once it is evaluated, it should then show some weakness that should begin the cycle again with needs assessment and

Netcare participates in employer surveys, internal surveys gets feedback from patients with patient feedback forms. These results help identify employment issues and are also used to reward and recognise individuals. Managers are even required to wear their name badges, thus enforcing them to lead by example.

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.