Hrm 531 Week 2 Double Check

This is Benny, We tried to contact you to discuss this matter but We are sorry we were not able to reach you over the phone today because you don't have phone number on our records. Thank you for bringing this important matter to our attention.

Any employee who will be using the telephone must be able to conduct themselves in a professional, courteous manner. Be sure to take messages correctly. Please insure that you have only the necessary information and that the message is legible.

If a manager at a local business still hasn’t given or the individual hasn’t received the refund that they were promised, they should make a telephone call. The telephone call will grab the manager’s attention, and it will give them an immediate response on the status of their

The purpose of the information to be communicated was to introduce myself and explain the reason for my call, then I ask the customer for their correct email address in order to get their council tax bill sent to

Team “C” was hired by Riordan Manufacturing management to overhaul the security features currently employed by the company. Management outlined a comprehensive plan that included a complete hardware refresh, security best practices and end user training. Team “C” will devote resources to assess the physical and network security issues and concerns at each Riordan plant. Once those have been identified, Team “C” will identify the data security issues and concerns present at each Riordan plant. Finally, Team “C” will address web security issues and concerns present at each Riordan plant and recommend a way forward for the company.

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

If a client calls and leaves a voicemail behind, it is important that the information includes: the name of the person calling, phone-number (if it is not a registered client) and there reason of calling, mostly because of an injury. The injury needs to be explained shortly and accurate so that Jeanny Louvenberg knows how seriously the injury is.

| Inform her that you are currently dealing with a customer and that you would be with them momentarily. In the meantime you call an available associate to assist her.

We had Dudley put the phone on speaker phone and we advised them if someone did not answered the door we would have

Callers are allowed to call a wrong number only once before updating their list.  This most commonly comes up when one person consented to be called or texted but then they gave up that number and it was reassigned to someone else.  Callers have resources available to them to help them know ahead of time if a number's "owner" has changed.

I will be out of the office Thursday and Friday (Nov 26th & 27th) and will return Monday, November 30th at 7:00 am. I will be checking emails periodically, but if you need immediate assistance please reach out to Sheetal at 34701 or you can call me on my cell 260-705-8167.

Please let me know what is the best way to call you and what day/times are best?

A Call: You can expect to get a phone call, if you have a number on file in our monitoring system.

Thank you for your email and we look forward to our call with you on_____________.

Once Megan left I continued to make my calls. I spent 8 hours my first day making calls. I got many answering machines and spoke to many people. With my limited information provided by the script this experience taught me a lot.