Hrm 531 Week 2 Double Check

Name : JAMES STERNIERI (PRIMARY) Email Address : Alternate Email Address : Phone Number : Not Available

After reviewing the memorandum, please contact me at ext. 2485 or Tami Taylor at ext. 7085, if you have any questions.

“Hello. I am Jessica Apel and I am the local Sales Representative for Northern Alabama.”

Call back Call back is used to redial an engaged telephone number or extension automatically when the line becomes available.

This is Benny, We tried to contact you to discuss this matter but We are sorry we were not able to reach you over the phone today because you don't have phone number on our records. Thank you for bringing this important matter to our attention.

If a manager at a local business still hasn’t given or the individual hasn’t received the refund that they were promised, they should make a telephone call. The telephone call will grab the manager’s attention, and it will give them an immediate response on the status of their

The purpose of the information to be communicated was to introduce myself and explain the reason for my call, then I ask the customer for their correct email address in order to get their council tax bill sent to

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

Please also remember the appropriate hold procedure. Upon the provider asking for a supervisor, you stated “O.K., one monument” and the call was places on hold for 2 mins. At 12:32 into the call , you refresh with the provider advising that you rcvd a voice mail then told the provider one moment then place her back on hold for more

If a client calls and leaves a voicemail behind, it is important that the information includes: the name of the person calling, phone-number (if it is not a registered client) and there reason of calling, mostly because of an injury. The injury needs to be explained shortly and accurate so that Jeanny Louvenberg knows how seriously the injury is.

Phone calls - phone calls are effective because you are able to speak to the person directly and it is quick and easy. Also if the person doesn’t answer the call you can leave a voicemail and they will be able to get back to you.

We had Dudley put the phone on speaker phone and we advised them if someone did not answered the door we would have

Callers are allowed to call a wrong number only once before updating their list.  This most commonly comes up when one person consented to be called or texted but then they gave up that number and it was reassigned to someone else.  Callers have resources available to them to help them know ahead of time if a number's "owner" has changed.

I will be out of the office Thursday and Friday (Nov 26th & 27th) and will return Monday, November 30th at 7:00 am. I will be checking emails periodically, but if you need immediate assistance please reach out to Sheetal at 34701 or you can call me on my cell 260-705-8167.

Once Megan left I continued to make my calls. I spent 8 hours my first day making calls. I got many answering machines and spoke to many people. With my limited information provided by the script this experience taught me a lot.