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Hrm 531 Week 4 Case Study

Satisfactory Essays

• Answered and screened two or more phone calls at a time using the multi-line switchboard, effectively directing the customer to and from the department of their asking • Systematize financial invoices for customers and car dealerships, adjusted lost per car expenses and store expenses spreadsheets, prepared staff memos using Microsoft Excel and Salesforce • Account maintenance of over 200+ accounts including current renters, local law firms, State of Louisiana employees, major city events, etc. • Determined charges for services requested, establishing payment, following up when payment lapses occur. • Maintained bad-debt cost report by tracking billings, monitoring collections, and compiling information, monthly • Handled invoice complaints

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