Hrm 590 Course Project Part a Essay

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Human Resource Receptionist Job Summary: The HR Receptionist will be responsible for Greets the public; provides general administrative support including answering phones, typing, scheduling appointments; complaint handling/tracking; employee applications. Providing assistance and directions to the organizations, on where to go to address their HR questions. Essential Job Functions: • Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. • Greet and Welcome employees and visitors to demonstrate good customer service • Maintain personnel files in alphabetical order to maintain file…show more content…
• Ability to exercise discretion while handling confidential information. Experience Job related experience is required Education Associates or Bachelor’s Degree in business or Human Resources Certifications & Licenses None Required Environmental Factors and Conditions/Physical Requirements The HR Receptionist position requires the following physical demands: prolonged sitting or standing, some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and reaching and significant fine finger dexterity. Equipment and tools utilized Computer, Multi-line phone system, Copier, and Fax Machine Pre -employment background check and drug screening required Literature Review Organizations are growing in size each and every day, which in turn creates a high demand for employees. This outcome, however, needs a systematic approach to determine the right employee for the right position. The process has become so large that organizations need specialized help from Human Resource Management (HRM) departments to ensure that the requirements of the position are met. Therefore, the HRM department provides the function of job analysis in order to select the right individual for the position. "Job analysis is a complex and vital part of every HRM program, as well as an important systematic process used within an organization to determine future members of the workforce." Job analysis

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