Birkbeck, University of London. He has just completed a three-year research project on ‘workplace reorganisation, HRM and corporate performance’, led jointly with Professor David Guest, within the ESRC’s Future of Work programme. He is a Board member of Mutuo. Dr Christine Oughton is Reader in Management and Head of the Department of Management at Birkbeck, University of London. She has recently completed a two-year research project on the impact of globalisation and technological innovation on growth
and the research need John Burgoyne, Wendy Hirsh and Sadie Williams The views expressed in this report are the authors’ and do not necessarily reflect those of the Department for Education and Skills. © Lancaster University 2004 ISBN 1 84478 286 7 1 ACKNOWLEDGEMENTS This report has been written by John Burgoyne, Wendy Hirsh and Sadie Williams as members of the Management and Leadership Development Research Network. This group consists of researchers concerned with the topic of this research
recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom.com ISBN 0–536–72690–6 BA 996748 PEARSON CUSTOM PUBLISHING 75 Arlington Street, Suite 300 Boston, MA 02116 A Pearson Education Company iii iv Table of Contents SECTION ONE ..
end", depending on what income level they target. Other types of retail store include: * Automated Retail stores are self service, robotic kiosks located in airports, malls and grocery stores. The stores accept credit cards and are usually open 24/7. Examples include ZoomShops and Redbox. * Big-box stores encompass larger department, discount, general merchandise, and warehouse stores. * Convenience store - a small store often with extended hours, stocking everyday or roadside items;